IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v14y2022i14p8294-d857208.html
   My bibliography  Save this article

Process View to Innovate the Management of the Social Housing System: A Multiple Case Study

Author

Listed:
  • Giovanna Mangialardi

    (Department of Science in Civil Engineering and Architecture (DICAR), Polytechnic University of Bari, 70126 Bari, Italy)

  • Angelo Corallo

    (Department of Engineering for Innovation, University of Salento, Via per Monteroni, 73100 Lecce, Italy)

  • Mariangela Lazoi

    (Department of Engineering for Innovation, University of Salento, Via per Monteroni, 73100 Lecce, Italy)

  • Barbara Scozzi

    (Department of Mechanics, Mathematics and Management, Polytechnic University of Bari, Via Orabona 4, 70126 Bari, Italy)

Abstract

All countries recognize the right to adequate housing for all human beings. Yet, in many countries, social housing is in a critical state: most buildings need to be restored and better services should be guaranteed. Such actions should be part of a larger plan aimed to overcome the organizational and technological backwardness of the agencies that manage the social housing system. With a not large, but old public asset, the Italian context may represent an interesting case to start investigating difficulties and problems in the management of the social housing system that, as it occurs in most Mediterranean countries, arise when the public housing rental model is adopted. In the paper, a multiple case study on five Italian regional public Agencies responsible for the social housing system is discussed. In particular, the theoretical lens of process theory and ambidextrous business process management are adopted to study the Agencies’ “problematic situation” and identify innovative solutions to address it. The paper contributes to research and practice on process innovation and digital transformation of public administrations: three important lessons are derived and discussed also taking into consideration Industry 5.0, the vision on the future of industry recently proposed by the European Commission. Finally, the adoption of process theory combined with ambidextrous Business Process Management is an underexplored research method in the field of Architecture, Engineering, Construction, and Facility Management (AEC/FM) research. The results reported in the study reaffirm the potential deriving from its adoption also in such a field.

Suggested Citation

  • Giovanna Mangialardi & Angelo Corallo & Mariangela Lazoi & Barbara Scozzi, 2022. "Process View to Innovate the Management of the Social Housing System: A Multiple Case Study," Sustainability, MDPI, vol. 14(14), pages 1-20, July.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:14:p:8294-:d:857208
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/14/14/8294/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/14/14/8294/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Constantin Houy & Peter Fettke & Peter Loos, 2015. "Business Process Frameworks," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 2, edition 2, pages 153-175, Springer.
    2. Ceci, Federica & Iubatti, Daniela, 2012. "Personal relationships and innovation diffusion in SME networks: A content analysis approach," Research Policy, Elsevier, vol. 41(3), pages 565-579.
    3. Jörg Zwicker & Peter Fettke & Peter Loos, 2010. "Business Process Maturity in Public Administrations," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 2, pages 369-396, Springer.
    4. Nicola Bellantuono & Angela Nuzzi & Pierpaolo Pontrandolfo & Barbara Scozzi, 2021. "Digital Transformation Models for the I4.0 Transition: Lessons from the Change Management Literature," Sustainability, MDPI, vol. 13(23), pages 1-40, November.
    5. Andrew H. Van de Ven & Marshall Scott Poole, 1990. "Methods for Studying Innovation Development in the Minnesota Innovation Research Program," Organization Science, INFORMS, vol. 1(3), pages 313-335, August.
    6. Kevin Crowston, 1997. "A Coordination Theory Approach to Organizational Process Design," Organization Science, INFORMS, vol. 8(2), pages 157-175, April.
    7. M. Lynne Markus & Daniel Robey, 1988. "Information Technology and Organizational Change: Causal Structure in Theory and Research," Management Science, INFORMS, vol. 34(5), pages 583-598, May.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Karen Soledad Villanueva-Paredes & Grace Ximena Villanueva-Paredes, 2023. "Policies and Mechanisms of Public Financing for Social Housing in Peru," Sustainability, MDPI, vol. 15(11), pages 1-22, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Albino, Vito & Pontrandolfo, Pierpaolo & Scozzi, Barbara, 2002. "Analysis of information flows to enhance the coordination of production processes," International Journal of Production Economics, Elsevier, vol. 75(1-2), pages 7-19, January.
    2. Maqbool, Amtul Samie & van der Waal, Esther & van der Windt, Henny, 2023. "‘Luctor et emergo’, how a community energy initiative survived the changing policy and technology landscape of the Dutch energy system?," Energy Policy, Elsevier, vol. 177(C).
    3. Rajiv Kohli & Sarv Devaraj, 2003. "Measuring Information Technology Payoff: A Meta-Analysis of Structural Variables in Firm-Level Empirical Research," Information Systems Research, INFORMS, vol. 14(2), pages 127-145, June.
    4. Bianco, Federica & Michelino, Francesca, 2010. "The role of content management systems in publishing firms," International Journal of Information Management, Elsevier, vol. 30(2), pages 117-124.
    5. Sony, Michael & Naik, Subhash, 2020. "Industry 4.0 integration with socio-technical systems theory: A systematic review and proposed theoretical model," Technology in Society, Elsevier, vol. 61(C).
    6. O’Keeffe, Juliette M. & Gilmour, Daniel & Simpson, Edward, 2016. "A network approach to overcoming barriers to market engagement for SMEs in energy efficiency initiatives such as the Green Deal," Energy Policy, Elsevier, vol. 97(C), pages 582-590.
    7. repec:dau:papers:123456789/3232 is not listed on IDEAS
    8. Zbigniew Drewniak & Rafal Drewniak & Robert Karaszewski, 2020. "The Assessment of the Features of Inter-organisational Relationships: Benefits, Duration, Repeatability and Maturity of the Relationship with the Company's Stakeholders," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 1), pages 443-461.
    9. Beth A. Bechky, 2006. "Gaffers, Gofers, and Grips: Role-Based Coordination in Temporary Organizations," Organization Science, INFORMS, vol. 17(1), pages 3-21, February.
    10. Mähring, Magnus, 2002. "IT Project Governance: A Process-Oriented Study of Organizational Control and Executive Involvement," SSE/EFI Working Paper Series in Business Administration 2002:15, Stockholm School of Economics.
    11. Pamela J. Hinds & Diane E. Bailey, 2003. "Out of Sight, Out of Sync: Understanding Conflict in Distributed Teams," Organization Science, INFORMS, vol. 14(6), pages 615-632, December.
    12. Wanda J. Orlikowski & C. Suzanne Iacono, 2001. "Research Commentary: Desperately Seeking the “IT” in IT Research—A Call to Theorizing the IT Artifact," Information Systems Research, INFORMS, vol. 12(2), pages 121-134, June.
    13. Cuervo-Cazurra, Alvaro, 2007. "Sequence of value-added activities in the multinationalization of developing country firms," Journal of International Management, Elsevier, vol. 13(3), pages 258-277, September.
    14. Daniel D. Zeng & J. Leon Zhao, 2005. "Effective Role Resolution in Workflow Management," INFORMS Journal on Computing, INFORMS, vol. 17(3), pages 374-387, August.
    15. Birkinshaw, Julian & Ridderstråle, Jonas, 1999. "Fighting the corporate immune system: a process study of subsidiary initiatives in multinational corporations," International Business Review, Elsevier, vol. 8(2), pages 149-180, April.
    16. Biggiero, Lucio & Angelini, Pier Paolo, 2015. "Hunting scale-free properties in R&D collaboration networks: Self-organization, power-law and policy issues in the European aerospace research area," Technological Forecasting and Social Change, Elsevier, vol. 94(C), pages 21-43.
    17. Nagy, A., 2009. "Adoption of interorganizational information systems : The adoption position model," Other publications TiSEM af471297-bf03-43bf-88c1-4, Tilburg University, School of Economics and Management.
    18. Hedström, Peter & Wennberg, Karl, 2016. "Causal Mechanisms in Organization and Innovation Studies," Ratio Working Papers 284, The Ratio Institute.
    19. Benyamin M. Bergmann Lichtenstein & Candida G. Brush, 2001. "How Do “Resource Bundles†Develop and Change in New Ventures? A Dynamic Model and Longitudinal Exploration," Entrepreneurship Theory and Practice, , vol. 25(3), pages 37-58, April.
    20. Runhui Lin & Yuan Gui & Zaiyang Xie & Lu Liu, 2019. "Green Governance and International Business Strategies of Emerging Economies’ Multinational Enterprises: A Multiple-Case Study of Chinese Firms in Pollution-Intensive Industries," Sustainability, MDPI, vol. 11(4), pages 1-32, February.
    21. Byrd, Terry Anthony & Thrasher, Evelyn H. & Lang, Teresa & Davidson, Nancy W., 2006. "A process-oriented perspective of IS success: Examining the impact of IS on operational cost," Omega, Elsevier, vol. 34(5), pages 448-460, October.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:14:y:2022:i:14:p:8294-:d:857208. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.