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Standardization of Forms in Governments

Author

Listed:
  • Hendrik Scholta

    (University of Muenster – ERCIS)

  • Dian Balta

    (fortiss – An-Institut Technical University of Munich)

  • Michael Räckers

    (University of Muenster – ERCIS)

  • Jörg Becker

    (University of Muenster – ERCIS)

  • Helmut Krcmar

    (Technical University of Munich)

Abstract

Forms are central interfaces for information exchange between a government and its citizens. As a way to translate laws into practice, forms are an essential part facilitating this exchange. Unfortunately, forms often require substantial development effort to ensure they comply with legal requirements, with the result that citizens often describe them as highly complex. Standardization of forms through reference modeling would help to minimize governments’ effort by reusing elements and would reduce complexity for citizens by providing a unified representation of information. The article contributes a meta-model for a modeling language that can be used in representing reference models for forms. It follows a design science research approach to elicit form structure and editorial process requirements and to iteratively design the meta-model. The paper demonstrates and evaluates the meta-model using focus groups and application in three case studies. It extends research on standardization to reference modeling and government forms.

Suggested Citation

  • Hendrik Scholta & Dian Balta & Michael Räckers & Jörg Becker & Helmut Krcmar, 2020. "Standardization of Forms in Governments," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 62(6), pages 535-560, December.
    • Handle: RePEc:spr:binfse:v:62:y:2020:i:6:d:10.1007_s12599-019-00623-1
    DOI: 10.1007/s12599-019-00623-1
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    References listed on IDEAS

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    1. Kyoung Jun Lee & Joon-Hyung Hong, 2002. "Development of An E-Government Service Model: A Business Model Approach," International Review of Public Administration, Taylor & Francis Journals, vol. 7(2), pages 109-118, December.
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    3. Jörg Zwicker & Peter Fettke & Peter Loos, 2010. "Business Process Maturity in Public Administrations," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 2, pages 369-396, Springer.
    4. Sharon S. Dawes, 1996. "Interagency information sharing: Expected benefits, manageable risks," Journal of Policy Analysis and Management, John Wiley & Sons, Ltd., vol. 15(3), pages 377-394.
    5. Nitesh Bharosa & JinKyu Lee & Marijn Janssen, 2010. "Challenges and obstacles in sharing and coordinating information during multi-agency disaster response: Propositions from field exercises," Information Systems Frontiers, Springer, vol. 12(1), pages 49-65, March.
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    Cited by:

    1. Becker, Jörg & Distel, Bettina & Grundmann, Matthias & Hupperich, Thomas & Kersting, Norbert & Löschel, Andreas & Parreira do Amaral, Marcelo & Scholta, Hendrik, 2021. "Challenges and potentials of digitalisation for small and mid-sized towns: Proposition of a transdisciplinary research agenda," ERCIS Working Papers 36, University of Münster, European Research Center for Information Systems (ERCIS).

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