IDEAS home Printed from https://ideas.repec.org/a/eee/trapol/v29y2013icp209-218.html
   My bibliography  Save this article

User satisfaction and the organization of local public transport: Evidence from European cities

Author

Listed:
  • Fiorio, Carlo V.
  • Florio, Massimo
  • Perucca, Giovanni

Abstract

In recent decades, market-opening policies in local public transport (LPT) have impacted most European countries. However, we can observe a high degree of variability in possible LPT arrangements, from public monopolies to open markets. This work addresses the following research question: How does user satisfaction correlate to alternative organisational models of LPT service provision? We use the results of a large survey conducted in 2009 in 33 European cities to analyse the likelihood of satisfaction with standard probit models. Results show that the highest levels of satisfaction correlate with the presence of a single LPT provider, as opposed to an industry structure in which multiple providers operate in the same market area.

Suggested Citation

  • Fiorio, Carlo V. & Florio, Massimo & Perucca, Giovanni, 2013. "User satisfaction and the organization of local public transport: Evidence from European cities," Transport Policy, Elsevier, vol. 29(C), pages 209-218.
    • Handle: RePEc:eee:trapol:v:29:y:2013:i:c:p:209-218
    DOI: 10.1016/j.tranpol.2013.06.004
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0967070X13000917
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.tranpol.2013.06.004?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Andrea Boitani & Marcella Nicolini & Carlo Scarpa, 2013. "Do competition and ownership matter? Evidence from local public transport in Europe," Applied Economics, Taylor & Francis Journals, vol. 45(11), pages 1419-1434, April.
    2. Andrea ZATTI, 2012. "New Organizational Models In European Local Public Transport: From Myth To Reality," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 83(4), pages 533-559, December.
    3. Fiorio, Carlo V. & Florio, M. & Salini, S. & Ferrari, P.A., 2007. "Consumers' Attitudes on Services of General Interest in the EU: Accessibility, Price and Quality 2000-2004," Privatisation Regulation Corporate Governance Working Papers 12195, Fondazione Eni Enrico Mattei (FEEM).
    4. Hine, J. & Scott, J., 2000. "Seamless, accessible travel: users' views of the public transport journey and interchange," Transport Policy, Elsevier, vol. 7(3), pages 217-226, July.
    5. Clifford Winston, 1998. "U.S. Industry Adjustment to Economic Deregulation," Journal of Economic Perspectives, American Economic Association, vol. 12(3), pages 89-110, Summer.
    6. Carlo Vittorio FIORIO & Massimo FLORIO & Silvia SALINI & Pieralda FERRARI, 2007. "European consumers’ attitudes on services of general interest: accessibility, price and quality," Departmental Working Papers 2007-04, Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano.
    7. Fellesson, Markus & Friman, Margareta, 2008. "Perceived Satisfaction with Public Transport Service in Nine European Cities," Journal of the Transportation Research Forum, Transportation Research Forum, vol. 47(3).
    8. Mehdi Farsi & Aurelio Fetz & Massimo Filippini, 2007. "Economies of Scale and Scope in Local Public Transportation," Journal of Transport Economics and Policy, University of Bath, vol. 41(3), pages 345-361, September.
    9. Massimiliano Piacenza, 2006. "Regulatory Contracts and Cost Efficiency: Stochastic Frontier Evidence from the Italian Local Public Transport," Journal of Productivity Analysis, Springer, vol. 25(3), pages 257-277, June.
    10. van de Velde, Didier, 2008. "A new regulation for the European public transport," Research in Transportation Economics, Elsevier, vol. 22(1), pages 78-84, January.
    11. William Jen & Kai-Chieh Hu, 2003. "Application of perceived value model to identify factors affecting passengers' repurchase intentions on city bus: A case of the Taipei metropolitan area," Transportation, Springer, vol. 30(3), pages 307-327, August.
    12. van de Velde, Didier & Wallis, Ian, 2013. "‘Regulated deregulation’ of local bus services—An appraisal of international developments," Research in Transportation Economics, Elsevier, vol. 39(1), pages 21-33.
    13. Johan Willner & Sonja Grönblom, 2013. "Reforming a network industry: consequences for cost efficiency and welfare," International Review of Applied Economics, Taylor & Francis Journals, vol. 27(2), pages 265-284, March.
    14. Crain, William Mark & Ekelund, Robert B, Jr, 1976. "Chadwick and Demsetz on Competition and Regulation," Journal of Law and Economics, University of Chicago Press, vol. 19(1), pages 149-162, April.
    15. van de Velde, D. M., 1999. "Organisational forms and entrepreneurship in public transport: classifying organisational forms," Transport Policy, Elsevier, vol. 6(3), pages 147-157, July.
    16. Cameron,A. Colin & Trivedi,Pravin K., 2005. "Microeconometrics," Cambridge Books, Cambridge University Press, number 9780521848053, September.
    17. Carlo Vittorio FIORIO & Massimo FLORIO, 2008. "Do you pay a fair price for electricity? Consumers’ satisfaction and utility reform in the EU," Departmental Working Papers 2008-12, Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano.
    18. Preston, John & Almutairi, Talal, 2013. "Evaluating the long term impacts of transport policy: An initial assessment of bus deregulation," Research in Transportation Economics, Elsevier, vol. 39(1), pages 208-214.
    19. Lidia Ceriani & Massimo Florio, 2011. "Consumer surplus and the reform of network industries: a primer," Journal of Economics, Springer, vol. 102(2), pages 111-122, March.
    20. Florio, Massimo, 2013. "Network Industries and Social Welfare: The Experiment that Reshuffled European Utilities," OUP Catalogue, Oxford University Press, number 9780199674855.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Caiyun Cui & Meng Liu & Yong Liu & Bo Xia & Martin Skitmore & Guobo Han, 2021. "The Influence of Passengers’ Perceived Social Responsibility Efforts on Their Satisfaction in Public-Private-Partnership Urban Rail Transit Projects," Sustainability, MDPI, vol. 13(23), pages 1-16, November.
    2. Matthias Aistleitner & Christian Grimm & Jakob Kapeller, 2018. "Auftragsvergabe, Leistungsqualitaet und Kostenintensitaet im Schienenpersonenverkehr. Eine internationale Perspektive," ICAE Working Papers 86, Johannes Kepler University, Institute for Comprehensive Analysis of the Economy.
    3. Xinhuan Zhang & Hongjie Liu & Mingming Xu & Chengyuan Mao & Junqing Shi & Guolian Meng & Jinhong Wu, 2020. "Evaluation of passenger satisfaction of urban multi-mode public transport," PLOS ONE, Public Library of Science, vol. 15(10), pages 1-21, October.
    4. Bastianin, Andrea & Castelnovo, Paolo & Florio, Massimo, 2018. "Evaluating regulatory reform of network industries: a survey of empirical models based on categorical proxies," Utilities Policy, Elsevier, vol. 55(C), pages 115-128.
    5. Audronė Minelgaitė & Renata Dagiliūtė & Genovaitė Liobikienė, 2020. "The Usage of Public Transport and Impact of Satisfaction in the European Union," Sustainability, MDPI, vol. 12(21), pages 1-13, November.
    6. Hakim Hammadou & Claire Papaix, 2015. "Policy packages for modal shift and CO2 reduction in Lille, France," Working Papers 1501, Chaire Economie du climat.
    7. de Grange, Louis & Troncoso, Rodrigo & Briones, Ignacio, 2018. "Cost, production and efficiency in local bus industry: An empirical analysis for the bus system of Santiago," Transportation Research Part A: Policy and Practice, Elsevier, vol. 108(C), pages 1-11.
    8. José G. Dias & Graça Trindade, 2016. "The Europeans’ Expectations of Competition Effects in Passenger Rail Transport: A Cross-National Multilevel Analysis," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 129(3), pages 1383-1399, December.
    9. Ram, Yael & Gal-Tzur, Ayelet & Rechavi, Amit, 2021. "Identifying attributes of public transport services for urban tourists: A data-mining method," Journal of Transport Geography, Elsevier, vol. 93(C).
    10. Chica-Olmo, Jorge & Gachs-Sánchez, Héctor & Lizarraga, Carmen, 2018. "Route effect on the perception of public transport services quality," Transport Policy, Elsevier, vol. 67(C), pages 40-48.
    11. Fitzová, Hana & Matulová, Markéta, 2020. "Comparison of urban public transport systems in the Czech Republic and Slovakia: Factors underpinning efficiency," Research in Transportation Economics, Elsevier, vol. 81(C).
    12. Tomaschek, Jan, 2015. "Marginal abatement cost curves for policy recommendation – A method for energy system analysis," Energy Policy, Elsevier, vol. 85(C), pages 376-385.
    13. Anna Eliza Wolnowska & Lech Kasyk, 2022. "Transport Preferences of City Residents in the Context of Urban Mobility and Sustainable Development," Energies, MDPI, vol. 15(15), pages 1-32, August.
    14. Currie, Graham & Truong, Long & De Gruyter, Chris, 2018. "Regulatory structures and their impact on the sustainability performance of public transport in world cities," Research in Transportation Economics, Elsevier, vol. 69(C), pages 494-500.
    15. Renata Żochowska & Marcin Jacek Kłos & Piotr Soczówka & Marcin Pilch, 2022. "Assessment of Accessibility of Public Transport by Using Temporal and Spatial Analysis," Sustainability, MDPI, vol. 14(23), pages 1-29, December.
    16. Zhang, Chunqin & Xiao, Guangnian & Liu, Yong & Yu, Feng, 2018. "The relationship between organizational forms and the comprehensive effectiveness for public transport services in China?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 118(C), pages 783-802.
    17. Andrea Bastianin & Paolo Castelnovo & Massimo Florio, 2017. "The Empirics of Regulatory Reforms Proxied by Categorical Variables: Recent Findings and Methodological Issues," Working Papers 2017.22, Fondazione Eni Enrico Mattei.
    18. Carlos Oliveira Cruz & Joaquim Miranda Sarmento, 2017. "Reforming traditional PPP models to cope with the challenges of smart cities," Competition and Regulation in Network Industries, , vol. 18(1-2), pages 94-114, March.
    19. repec:cec:wpaper:1415 is not listed on IDEAS
    20. Chunqin Zhang & Daoyou Wang & Anning Ni & Xunyou Ni & Guangnian Xiao, 2019. "Different Effects of Contractual Form on Public Transport Satisfaction: Evidence from Large- and Medium-Sized Cities in China," Sustainability, MDPI, vol. 11(19), pages 1-21, October.
    21. Hirschhorn, Fabio & van de Velde, Didier & Veeneman, Wijnand & ten Heuvelhof, Ernst, 2020. "The governance of attractive public transport: Informal institutions, institutional entrepreneurs, and problem-solving know-how in Oslo and Amsterdam," Research in Transportation Economics, Elsevier, vol. 83(C).
    22. Kłos, Marcin Jacek & Sierpiński, Grzegorz, 2023. "Siting of electric vehicle charging stations method addressing area potential and increasing their accessibility," Journal of Transport Geography, Elsevier, vol. 109(C).
    23. Tiago Camacho & Marcus Foth & Andry Rakotonirainy & Markus Rittenbruch & Jonathan Bunker, 2016. "The role of passenger-centric innovation in the future of public transport," Public Transport, Springer, vol. 8(3), pages 453-475, December.
    24. Zhang, Chunqin & Juan, Zhicai & Lu, Weite & Xiao, Guangnian, 2016. "Do the organizational forms affect passenger satisfaction? Evidence from Chinese public transport service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 94(C), pages 129-148.
    25. Alam, Khalid Mehmood & Li, Xuemei & Baig, Saranjam & Ghanem, Osman & Hanif, Salman, 2021. "Causality between transportation infrastructure and economic development in Pakistan: An ARDL analysis," Research in Transportation Economics, Elsevier, vol. 88(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Carlo Vittorio FIORIO & Massimo FLORIO & Giovanni PERUCCA, 2011. "Consumers’ satisfaction and regulation of local public transport: evidence from European cities," Departmental Working Papers 2011-26, Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano.
    2. Mouwen, Arnoud & van Ommeren, Jos, 2016. "The effect of contract renewal and competitive tendering on public transport costs, subsidies and ridership," Transportation Research Part A: Policy and Practice, Elsevier, vol. 87(C), pages 78-89.
    3. Zhang, Chunqin & Juan, Zhicai & Lu, Weite & Xiao, Guangnian, 2016. "Do the organizational forms affect passenger satisfaction? Evidence from Chinese public transport service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 94(C), pages 129-148.
    4. Manto LAMPROPOULOU, 2018. "State‐Owned Enterprises In Greece: The Evolution Of A Paradigm 1996–2016," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 89(3), pages 491-526, September.
    5. Avenali, Alessandro & Boitani, Andrea & Catalano, Giuseppe & D’Alfonso, Tiziana & Matteucci, Giorgio, 2016. "Assessing standard costs in local public bus transport: Evidence from Italy," Transport Policy, Elsevier, vol. 52(C), pages 164-174.
    6. McTigue, Clare & Monios, Jason & Rye, Tom, 2020. "The principal-agent problem in contracting public transport provision to private operators: A case study of the UK Quality Contract Scheme," Utilities Policy, Elsevier, vol. 67(C).
    7. Andrea ZATTI, 2011. "Organizational models in European local public transport: is the new paradigm really dominant," Departmental Working Papers 2011-29, Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano.
    8. Giancarlo MANZI & Pier Alda FERRARI, "undated". "Statistical methods for evaluating satisfaction with public services Abstract: Contrary to private enterprises, public enterprises can be unaware of the impact of their performance when providing serv," CIRIEC Working Papers 1404, CIRIEC - Université de Liège.
    9. Pier Ferrari & Laura Pagani & Carlo Fiorio, 2011. "A Two-Step Approach to Analyze Satisfaction Data," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 104(3), pages 545-554, December.
    10. Cinzia Daraio & Marco Diana & Flavia Di Costa & Claudio Leporelli & Giorgio Matteucci & Alberto Nastasi, 2014. "Efficiency and effectiveness in the urban public transport sector: a critical review with directions for future research," DIAG Technical Reports 2014-14, Department of Computer, Control and Management Engineering, Universita' degli Studi di Roma "La Sapienza".
    11. Zhang, Chunqin & Xiao, Guangnian & Liu, Yong & Yu, Feng, 2018. "The relationship between organizational forms and the comprehensive effectiveness for public transport services in China?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 118(C), pages 783-802.
    12. Bouf, Dominique & Faivre d’Arcier, Bruno, 2015. "The looming crisis in French public transit," Transport Policy, Elsevier, vol. 42(C), pages 34-41.
    13. Avenali, Alessandro & Boitani, Andrea & Catalano, Giuseppe & D’Alfonso, Tiziana & Matteucci, Giorgio, 2018. "Assessing standard costs in local public bus transport: A hybrid cost model," Transport Policy, Elsevier, vol. 62(C), pages 48-57.
    14. Cambini Carlo & Filippini Massimo & Piacenza Massimiliano & Vannoni Davide, 2011. "Corporatization and Firm Performance: Evidence from Publicly-Provided Local Utilities," Review of Law & Economics, De Gruyter, vol. 7(1), pages 191-213, July.
    15. van de Velde, Didier, 2014. "Market initiative regimes in public transport in Europe: Recent developments," Research in Transportation Economics, Elsevier, vol. 48(C), pages 33-40.
    16. Judith Clifton & Daniel Díaz-Fuentes & Marcos Fernández-Gutiérrez & Julio Revuelta, 2011. "The new regulation of public infrastructure services in the European Union. Challenges for territorial cohesion," ERSA conference papers ersa11p1416, European Regional Science Association.
    17. van de Velde, Didier & Augustin, Katrin, 2014. "Workshop 4 Report: Governance, ownership and competition in deregulated public transport markets," Research in Transportation Economics, Elsevier, vol. 48(C), pages 237-244.
    18. Avenali, Alessandro & Catalano, Giuseppe & D'Alfonso, Tiziana & Matteucci, Giorgio, 2020. "The allocation of national public resources in the Italian local public bus transport sector," Research in Transportation Economics, Elsevier, vol. 81(C).
    19. Mehdi Farsi & Aurelio Fetz & Massimo Filippini, 2007. "Economies of Scale and Scope in the Swiss Multi-Utilities Sector," CEPE Working paper series 07-59, CEPE Center for Energy Policy and Economics, ETH Zurich.
    20. Fetz, Aurelio & Filippini, Massimo, 2010. "Economies of vertical integration in the Swiss electricity sector," Energy Economics, Elsevier, vol. 32(6), pages 1325-1330, November.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:trapol:v:29:y:2013:i:c:p:209-218. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/30473/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.