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European consumers’ attitudes on services of general interest: accessibility, price and quality

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  • Carlo Vittorio FIORIO
  • Massimo FLORIO
  • Silvia SALINI
  • Pieralda FERRARI

Abstract

The research question addressed by this paper is a simple one: are European consumers happy with the services provided by the utilities after two decades of reforms? We focus on electricity, gas, water, telephone in the EU 15 Member States. The variables we analyse are consumers’ satisfaction with accessibility, price, and quality, as reported in three waves of Eurobarometer survey, 2000-2002-2004 , comprising around 47,000 observations. We use ordered logit models to analyze the impact of privatization and regulatory reforms, controlling for individual and country characteristics. Our results do not support a systematic association between consumers’ satisfaction and the standard reform package of privatization, vertical disintegration, liberalization

Suggested Citation

  • Carlo Vittorio FIORIO & Massimo FLORIO & Silvia SALINI & Pieralda FERRARI, 2007. "European consumers’ attitudes on services of general interest: accessibility, price and quality," Departmental Working Papers 2007-04, Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano.
    • Handle: RePEc:mil:wpdepa:2007-04
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    File URL: http://wp.demm.unimi.it/files/wp/2007/DEMM-2007_004wp.pdf
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    References listed on IDEAS

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    1. Paul Conway & Giuseppe Nicoletti, 2006. "Product Market Regulation in the Non-Manufacturing Sectors of OECD Countries: Measurement and Highlights," OECD Economics Department Working Papers 530, OECD Publishing.
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    Cited by:

    1. Fiorio, Carlo V. & Florio, Massimo, 2011. "«Would you say that the price you pay for electricity is fair?» Consumers' satisfaction and utility reforms in the EU15," Energy Economics, Elsevier, vol. 33(2), pages 178-187, March.
    2. Judith Clifton & Daniel Díaz-Fuentes & Marcos Fernández-Gutiérrez & Julio Revuelta, 2011. "The new regulation of public infrastructure services in the European Union. Challenges for territorial cohesion," ERSA conference papers ersa11p1416, European Regional Science Association.
    3. Pier Ferrari & Laura Pagani & Carlo Fiorio, 2011. "A Two-Step Approach to Analyze Satisfaction Data," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 104(3), pages 545-554, December.
    4. Fiorio, Carlo V. & Florio, Massimo & Perucca, Giovanni, 2013. "User satisfaction and the organization of local public transport: Evidence from European cities," Transport Policy, Elsevier, vol. 29(C), pages 209-218.
    5. Clifton, Judith & Díaz-Fuentes, Daniel & Fernández Gutiérrez, Marcos & Revuelta, Julio, 2011. "Bringing Citizens Back In: Renewing Public Service Regulation," MPRA Paper 33051, University Library of Munich, Germany.
    6. Clifton, Judith & Díaz-Fuentes, Daniel & Fernández Gutiérrez, Marcos & Revuelta, Julio, 2009. "Infrastructure regulation: what works, why, and how do we know?," MPRA Paper 33038, University Library of Munich, Germany.
    7. Giancarlo MANZI & Pier Alda FERRARI, "undated". "Statistical methods for evaluating satisfaction with public services Abstract: Contrary to private enterprises, public enterprises can be unaware of the impact of their performance when providing serv," CIRIEC Working Papers 1404, CIRIEC - Université de Liège.
    8. Manto LAMPROPOULOU, 2018. "State‐Owned Enterprises In Greece: The Evolution Of A Paradigm 1996–2016," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 89(3), pages 491-526, September.

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    More about this item

    Keywords

    Consumers' satisfaction; gas; electricity; telephone; water; Eurobarometer;
    All these keywords.

    JEL classification:

    • L94 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Electric Utilities
    • L95 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Gas Utilities; Pipelines; Water Utilities
    • L96 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Telecommunications
    • L50 - Industrial Organization - - Regulation and Industrial Policy - - - General

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