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A short-form measure for assessment of emotional intelligence for tour guides: Development and evaluation

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  • Min, Jennifer C.H.

Abstract

Emotional intelligence (EI) is being recognized as a correlate of success in various domains of personal and professional life. The aim of this study is to generate and evaluate a shortened Chinese version of the Emotional Skills Assessment Process-Condensed Version (ESAP-CV) instrument for tour guides. Two stages with a total sample of 660 tour guides were conducted. The first sample (N=260) was to develop the brief version through various deletion criteria, and the second sample (N=400) was to examine factor structure, reliability, and validity of the short form through confirmatory factor analysis (CFA). The results indicate that the reliable and valid 35-item version (ESAP-CV-35), reduced from 104 items, captures the multidimensional nature of EI in six subscales. It offers tourism researchers a promising tool for conducting further EI-related research in a timely, effective and easily-administered manner.

Suggested Citation

  • Min, Jennifer C.H., 2012. "A short-form measure for assessment of emotional intelligence for tour guides: Development and evaluation," Tourism Management, Elsevier, vol. 33(1), pages 155-167.
    • Handle: RePEc:eee:touman:v:33:y:2012:i:1:p:155-167
    DOI: 10.1016/j.tourman.2011.02.014
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    References listed on IDEAS

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    1. Jennifer C. H. Min & Hui-Wen Vivian Tang & Mu-Shang Yin, 2009. "Emotional Intelligence Characteristics of IT and Tourism Professionals in Taiwan," Advances In Management, Advances in Management, vol. 2(8), August.
    2. El-Sharkawy, Omneya Khairy, 2007. "Exploring Knowledge And Skills For Tourist Guides: Evidence From Egypt," MPRA Paper 6369, University Library of Munich, Germany.
    3. Harrison, David A. & McLaughlin, Mary E. & Coalter, Terry M., 1996. "Context, Cognition, and Common Method Variance: Psychometric and Verbal Protocol Evidence," Organizational Behavior and Human Decision Processes, Elsevier, vol. 68(3), pages 246-261, December.
    4. P. M. Bentler & Chih-Ping Chou, 1987. "Practical Issues in Structural Modeling," Sociological Methods & Research, , vol. 16(1), pages 78-117, August.
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    1. Ozlem Koroglu & Ozlem Guzel, 2013. "Visitor Perceptions Of The Role Of Tour Guides In Natural Resource Management And Sustainable Tourism," Romanian Economic Business Review, Romanian-American University, vol. 8(4.1), pages 69-80, december.
    2. Lee, Tsung Hung & Jan, Fen-Hauh & Yang, Chung-Cheng, 2013. "Conceptualizing and measuring environmentally responsible behaviors from the perspective of community-based tourists," Tourism Management, Elsevier, vol. 36(C), pages 454-468.
    3. Paola M. Leanza & Simona M. C. Porto & Vincenzo Sapienza & Santi M. Cascone, 2016. "A Heritage Interpretation-Based Itinerary to Enhance Tourist Use of Traditional Rural Buildings," Sustainability, MDPI, vol. 8(1), pages 1-19, January.

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