Visitor Perceptions Of The Role Of Tour Guides In Natural Resource Management And Sustainable Tourism
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- Mak, Athena H.N. & Wong, Kevin K.F. & Chang, Richard C.Y., 2011. "Critical issues affecting the service quality and professionalism of the tour guides in Hong Kong and Macau," Tourism Management, Elsevier, vol. 32(6), pages 1442-1452.
- Min, Jennifer C.H., 2012. "A short-form measure for assessment of emotional intelligence for tour guides: Development and evaluation," Tourism Management, Elsevier, vol. 33(1), pages 155-167.
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Keywords
Visitor perceptions; tour guides; tour guides’ roles; natural resource management; sustainable tourism; importance-performance analysis;All these keywords.
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