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Performance Management In Public Primary Healthcare

Author

Listed:
  • Paulino, SILVA

    (CICE & CECEJ – ISCAP / IPP, Rua Dr. Jaime Lopes de Amorim, Portugal)

  • Daniel, MOREIRA

    (ISCAP / IPP, Rua Dr. Jaime Lopes de Amorim, Portugal)

Abstract

The present article explores management control systems in the Portuguese public primary healthcare. To do so, a performance management framework was used to capture and analyse in an organized and profound way the data collected. Key members of each organization were interviewed and internal documents were collected and analysed. In general, it can be said that the initial proposed objectives were achieved. This study was able to analyse the way primary healthcare organizations operate, understand how their staff is assessed and check if the law was, or not, being followed, opening avenues for future research.

Suggested Citation

  • Paulino, SILVA & Daniel, MOREIRA, 2016. "Performance Management In Public Primary Healthcare," Management Strategies Journal, Constantin Brancoveanu University, vol. 31(1), pages 248-263.
    • Handle: RePEc:brc:journl:v:31:y:2016:i:1:p:248-263
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    References listed on IDEAS

    as
    1. Chapman, Christopher S., 1997. "Reflections on a contingent view of accounting," Accounting, Organizations and Society, Elsevier, vol. 22(2), pages 189-205, February.
    2. Paulino Silva & Aldónio Ferreira, 2010. "Performance management in primary healthcare services: evidence from a field study," Qualitative Research in Accounting & Management, Emerald Group Publishing Limited, vol. 7(4), pages 424-449, November.
    3. Fortuin, Leonard, 1988. "Performance indicators -- Why, where and how?," European Journal of Operational Research, Elsevier, vol. 34(1), pages 1-9, February.
    4. Abernethy, Margaret A. & Brownell, Peter, 1999. "The role of budgets in organizations facing strategic change: an exploratory study," Accounting, Organizations and Society, Elsevier, vol. 24(3), pages 189-204, April.
    5. Chenhall, Robert H., 2003. "Management control systems design within its organizational context: findings from contingency-based research and directions for the future," Accounting, Organizations and Society, Elsevier, vol. 28(2-3), pages 127-168.
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