Service performance evaluation using data envelopment analysis and balance scorecard approach: an application to automotive industry
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DOI: 10.1007/s10479-016-2196-2
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- Xiang Ji & Jie Wu & Qingyuan Zhu & Jiasen Sun, 2019. "Using a hybrid heterogeneous DEA method to benchmark China’s sustainable urbanization: an empirical study," Annals of Operations Research, Springer, vol. 278(1), pages 281-335, July.
- Carrillo, Marianela & Jorge, Jesús M., 2018. "Integrated approach for computing aggregation weights in cross-efficiency evaluation," Operations Research Perspectives, Elsevier, vol. 5(C), pages 256-264.
- Tsai, Pei-Hsuan, 2020. "Strategic evaluation criteria to assess competitiveness of the service industry in Taiwan," Journal of Policy Modeling, Elsevier, vol. 42(6), pages 1287-1309.
- Tran, Trung Hieu & Mao, Yong & Nathanail, Paul & Siebers, Peer-Olaf & Robinson, Darren, 2019. "Integrating slacks-based measure of efficiency and super-efficiency in data envelopment analysis," Omega, Elsevier, vol. 85(C), pages 156-165.
- Sari, Kazim & Suslu, Murat, 2018. "A modeling approach for evaluating green performance of a hotel supply chain," Technological Forecasting and Social Change, Elsevier, vol. 137(C), pages 53-60.
- Wenli Liu & Ying-Ming Wang & Shulong Lv, 2017. "An aggressive game cross-efficiency evaluation in data envelopment analysis," Annals of Operations Research, Springer, vol. 259(1), pages 241-258, December.
- Kaya, Gizem & Aydın, Umut & Ülengin, Burç & Karadayı, Melis Almula & Ülengin, Füsun, 2023. "How do airlines survive? An integrated efficiency analysis on the survival of airlines," Journal of Air Transport Management, Elsevier, vol. 107(C).
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Keywords
Performance measurement; Data envelopment analysis (DEA); Balanced scorecard (BSC); Automotive industry;All these keywords.
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