IDEAS home Printed from https://ideas.repec.org/a/eee/proeco/v230y2020ics0925527320301778.html
   My bibliography  Save this article

Birds of a feather: The impact of race on the supplier selection and evaluation process

Author

Listed:
  • Gligor, Dr David

Abstract

Despite its recognized importance at the regulatory level, little attention has been paid to racial issues in the context of buyer-supplier relationships. To help address these limitations the current manuscript explores the impact of race in the supplier selection process. We used a scenario-based experiment approach across two studies conducted in the United States with 596 American buyer managers. Our findings indicate that the buyer's race and the supplier's race impact the buyer's decision of which supplier to select. Further, the race of the buyer's supervisor impacts the buyer's supplier selection decision. In addition, our findings show that the buyer's racial identity and racism also influence the buyer's perception of the severity of a supplier's service failure, and ultimately the buyer's level of satisfaction with the respective supplier.

Suggested Citation

  • Gligor, Dr David, 2020. "Birds of a feather: The impact of race on the supplier selection and evaluation process," International Journal of Production Economics, Elsevier, vol. 230(C).
    • Handle: RePEc:eee:proeco:v:230:y:2020:i:c:s0925527320301778
    DOI: 10.1016/j.ijpe.2020.107802
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0925527320301778
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.ijpe.2020.107802?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Sylvia Hurtado & Adriana Ruiz Alvarado & Chelsea Guillermo-Wann, 2015. "Thinking about Race: The Salience of Racial Identity at Two- and Four-Year Colleges and the Climate for Diversity," The Journal of Higher Education, Taylor & Francis Journals, vol. 86(1), pages 127-155, January.
    2. Anugamini Priya Srivastava & Rajib Lochan Dhar, 2016. "Impact of leader member exchange, human resource management practices and psychological empowerment on extra role performances," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 65(3), pages 351-377, March.
    3. Chen, Kuen-Suan & Wang, Ching-Hsin & Tan, Kim-Hua, 2019. "Developing a fuzzy green supplier selection model using six sigma quality indices," International Journal of Production Economics, Elsevier, vol. 212(C), pages 1-7.
    4. Grewal, Dhruv & Roggeveen, Anne L. & Tsiros, Michael, 2008. "The Effect of Compensation on Repurchase Intentions in Service Recovery," Journal of Retailing, Elsevier, vol. 84(4), pages 424-434.
    5. Jens Schmidt & Richard Makadok & Thomas Keil, 2016. "Customer-specific synergies and market convergence," Strategic Management Journal, Wiley Blackwell, vol. 37(9), pages 2003-2007, September.
    6. Myers, Caitlin Knowles, 2004. "Discrimination and neighborhood effects: understanding racial differentials in US housing prices," Journal of Urban Economics, Elsevier, vol. 56(2), pages 279-302, September.
    7. Anand Nair & Jayanth Jayaram & Ajay Das, 2015. "Strategic purchasing participation, supplier selection, supplier evaluation and purchasing performance," International Journal of Production Research, Taylor & Francis Journals, vol. 53(20), pages 6263-6278, October.
    8. Amir Hossein Azadnia & Muhamad Zameri Mat Saman & Kuan Yew Wong, 2015. "Sustainable supplier selection and order lot-sizing: an integrated multi-objective decision-making process," International Journal of Production Research, Taylor & Francis Journals, vol. 53(2), pages 383-408, January.
    9. Gligor, David M. & Esmark, Carol L., 2015. "Supply chain friends: The good, the bad, and the ugly," Business Horizons, Elsevier, vol. 58(5), pages 517-525.
    10. Alikhani, Reza & Torabi, S. Ali & Altay, Nezih, 2019. "Strategic supplier selection under sustainability and risk criteria," International Journal of Production Economics, Elsevier, vol. 208(C), pages 69-82.
    11. Goldberg, Caren B., 2003. "Applicant reactions to the employment interview: A look at demographic similarity and social identity theory," Journal of Business Research, Elsevier, vol. 56(8), pages 561-571, August.
    12. Wu, Desheng Dash & Zhang, Yidong & Wu, Dexiang & Olson, David L., 2010. "Fuzzy multi-objective programming for supplier selection and risk modeling: A possibility approach," European Journal of Operational Research, Elsevier, vol. 200(3), pages 774-787, February.
    13. Jens Schmidt & Richard Makadok & Thomas Keil, 2016. "Customer-specific synergies and market convergence," Strategic Management Journal, Wiley Blackwell, vol. 37(5), pages 870-895, May.
    14. Sarkar Sengupta, Aditi & Balaji, M.S. & Krishnan, Balaji C., 2015. "How customers cope with service failure? A study of brand reputation and customer satisfaction," Journal of Business Research, Elsevier, vol. 68(3), pages 665-674.
    15. Henry C.W. Lau & Carman K.M. Lee & George T.S. Ho & K.F. Pun & K.L. Choy, 2006. "A performance benchmarking system to support supplier selection," International Journal of Business Performance Management, Inderscience Enterprises Ltd, vol. 8(2/3), pages 132-151.
    16. Stadtler, Hartmut, 1996. "Mixed integer programming model formulations for dynamic multi-item multi-level capacitated lotsizing," European Journal of Operational Research, Elsevier, vol. 94(3), pages 561-581, November.
    17. Burcu Balcik & Deniz Ak, 2014. "Supplier Selection for Framework Agreements in Humanitarian Relief," Production and Operations Management, Production and Operations Management Society, vol. 23(6), pages 1028-1041, June.
    18. Adobor, Henry & McMullen, Ronald, 2007. "Supplier diversity and supply chain management: A strategic approach," Business Horizons, Elsevier, vol. 50(3), pages 219-229.
    19. Ng, Wan Lung, 2008. "An efficient and simple model for multiple criteria supplier selection problem," European Journal of Operational Research, Elsevier, vol. 186(3), pages 1059-1067, May.
    20. Wetzstein, Anton & Hartmann, Evi & Benton jr., W.C. & Hohenstein, Nils-Ole, 2016. "A systematic assessment of supplier selection literature – State-of-the-art and future scope," International Journal of Production Economics, Elsevier, vol. 182(C), pages 304-323.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Abid Haleem & Shahbaz Khan & Sunil Luthra & Harshit Varshney & Musaib Alam & Mohd Imran Khan, 2021. "Supplier evaluation in the context of circular economy: A forward step for resilient business and environment concern," Business Strategy and the Environment, Wiley Blackwell, vol. 30(4), pages 2119-2146, May.
    2. Maciej Urbaniak & Piotr Rogala & Piotr Kafel, 2023. "Expectations of manufacturing companies regarding future priorities of improvement actions taken by their suppliers," Operations Management Research, Springer, vol. 16(1), pages 296-310, March.
    3. David Gligor & Christopher Newman & Saim Kashmiri, 2021. "Does your skin color matter in buyer–seller negotiations? The implications of being a Black salesperson," Journal of the Academy of Marketing Science, Springer, vol. 49(5), pages 969-993, September.
    4. David M. Gligor & Millorad Novicevic & Javad Feizabadi & Andrew Stapleton, 2021. "Examining investor reactions to appointments of Black top management executives and CEOs," Strategic Management Journal, Wiley Blackwell, vol. 42(10), pages 1939-1959, October.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Shubhra Paul & Lauren B. Davis, 2022. "An ensemble forecasting model for predicting contribution of food donors based on supply behavior," Annals of Operations Research, Springer, vol. 319(1), pages 1-29, December.
    2. Hu, Shaolong & Dong, Zhijie Sasha & Lev, Benjamin, 2022. "Supplier selection in disaster operations management: Review and research gap identification," Socio-Economic Planning Sciences, Elsevier, vol. 82(PB).
    3. Amit Kumar Gupta & Imlak Shaikh, 2024. "Sustainable Supplier Selection Criteria for HVAC Manufacturing Firms: A Multi-Dimensional Perspective Using the Delphi–Fuzzy AHP Method," Logistics, MDPI, vol. 8(4), pages 1-23, October.
    4. Imre Dobos & Gyöngyi Vörösmarty, 2021. "Green supplier selection using a common weights analysis of DEA and EOQ types of order allocation," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 42(3), pages 612-621, April.
    5. Mehdi Rajabi Asadabadi & Hadi Badri Ahmadi & Himanshu Gupta & James J. H. Liou, 2023. "Supplier selection to support environmental sustainability: the stratified BWM TOPSIS method," Annals of Operations Research, Springer, vol. 322(1), pages 321-344, March.
    6. Sick, Nathalie & Preschitschek, Nina & Leker, Jens & Bröring, Stefanie, 2019. "A new framework to assess industry convergence in high technology environments," Technovation, Elsevier, vol. 84, pages 48-58.
    7. Geyao Yang & Changchun Zhou & Jiekuan Zhang, 2023. "Does industry convergence between agriculture and related sectors alleviate rural poverty: evidence from China," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 25(11), pages 12887-12914, November.
    8. Markus Reisinger & Jens Schmidt & Nils Stieglitz, 2021. "How Complementors Benefit from Taking Competition to the System Level," Management Science, INFORMS, vol. 67(8), pages 5106-5123, August.
    9. Ping Chen, 2023. "The Effect of Value Creation on Startups Performance in the Digital Environment: Evidence from Chinese Digital Startups," Sustainability, MDPI, vol. 15(5), pages 1-18, February.
    10. Manral, Lalit & Harrigan, Kathryn R., 2018. "The logic of demand-side diversification: Evidence from the US telecommunications sector, 1990–1996," Journal of Business Research, Elsevier, vol. 85(C), pages 127-141.
    11. David Anderson & Margrét V. Bjarnadóttir & Cristian L. Dezső & David Gaddis Ross, 2019. "On a Firm’s Optimal Response to Pressure for Gender Pay Equity," Organization Science, INFORMS, vol. 30(1), pages 214-231, February.
    12. Sunny Li Sun & Mike W. Peng & Weiqiang Tan, 2017. "Institutional relatedness behind product diversification and international diversification," Asia Pacific Journal of Management, Springer, vol. 34(2), pages 339-366, June.
    13. Fandel, Günter, 2023. "Application of Input Output Analysis to the Production of Services - An Overview," EconStor Preprints 298116, ZBW - Leibniz Information Centre for Economics.
    14. Lalit Manral & Kathryn R. Harrigan, 2023. "Geographic fragmentation and declining dominance: Yet another story of AT&T’s decline in the post-divestiture era," Journal of Evolutionary Economics, Springer, vol. 33(2), pages 605-644, April.
    15. Günter Fandel & Jan Trockel, 2018. "Investments in supplier-specific economies of scope with two different services and different supplier characters: two specialists," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 26(1), pages 181-192, March.
    16. Liangyan Wang & Brian Wu & Cornelia Pechmann & Yitong Wang, 2023. "The performance effects of creative imitation on original products: Evidence from lab and field experiments," Strategic Management Journal, Wiley Blackwell, vol. 44(1), pages 171-196, January.
    17. Zeki Ayağ & Funda Samanlioglu, 2016. "An intelligent approach to supplier evaluation in automotive sector," Journal of Intelligent Manufacturing, Springer, vol. 27(4), pages 889-903, August.
    18. Gelbrich, Katja & Gäthke, Jana & Grégoire, Yany, 2016. "How a firm's best versus normal customers react to compensation after a service failure," Journal of Business Research, Elsevier, vol. 69(10), pages 4331-4339.
    19. Phimai Nuansi & Piya Ngamcharoenmongkol, 2021. "Proactive Complaint Management: Effects of Customer Voice Initiation on Perceived Justices, Satisfaction, and Negative Word-of-Mouth," SAGE Open, , vol. 11(3), pages 21582440211, September.
    20. Fandel, Günter & Trockel, Jan, 2020. "Job Allocation and Profits in Service Production," European Journal of Operational Research, Elsevier, vol. 287(3), pages 1052-1061.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:proeco:v:230:y:2020:i:c:s0925527320301778. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/ijpe .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.