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Service innovation in sustainable product service systems: Improving performance under linguistic preferences

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  • Tseng, Ming-Lang
  • Wu, Kuo-Jui
  • Chiu, Anthony SF.
  • Lim, Ming K.
  • Tan, Kimhua

Abstract

Sustainable product service systems enable firms that are operating under resource limitations to deliver the best possible outcomes in terms of social well-being and economic growth. However, prior studies have not yet investigated the function of service innovation in sustainable product service systems or analyzed the convergence of importance and performance weighting in maximizing resource utilization in the supply chain. Moreover, prior studies have not yet integrated and proposed a complex interrelationship-driven hierarchical model including qualitative preferences or identifying weighting under linguistic preferences. This study applied the fuzzy Delphi method, fuzzy importance performance analysis and an analytical network process to analyze an interrelationship-driven hierarchical model of service innovation in sustainable product service systems. Hence, this study provides a set of attributes and a hybrid method to assess the model as well as linguistic preferences to weight the importance and performance measures. The results present four features that are included in the model: sustainable consumption, collaborative advantage, innovation activities and service innovation capabilities. Therefore, when building sustainable product service systems, firms should maintain operations and aim for business synergy in self-generated innovative products/services along with high-quality products/services, collaboration innovation and product and service innovations. Managerial and theoretical implications are discussed.

Suggested Citation

  • Tseng, Ming-Lang & Wu, Kuo-Jui & Chiu, Anthony SF. & Lim, Ming K. & Tan, Kimhua, 2018. "Service innovation in sustainable product service systems: Improving performance under linguistic preferences," International Journal of Production Economics, Elsevier, vol. 203(C), pages 414-425.
    • Handle: RePEc:eee:proeco:v:203:y:2018:i:c:p:414-425
    DOI: 10.1016/j.ijpe.2018.07.020
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    References listed on IDEAS

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    3. Yang, Guangyong & Ji, Guojun & Tan, Kim Hua, 2020. "Impact of regulatory intervention and consumer environmental concern on product introduction," International Journal of Production Economics, Elsevier, vol. 230(C).
    4. Pick-Soon Ling & Ming K. Lim & Ming-Lang Tseng, 2020. "Assessing Sustainable Foreign Direct Investment Performance in Malaysia: A Comparison on Policy Makers and Investor Perceptions," Sustainability, MDPI, vol. 12(20), pages 1-38, October.
    5. Marco Bertoni, 2019. "Multi-Criteria Decision Making for Sustainability and Value Assessment in Early PSS Design," Sustainability, MDPI, vol. 11(7), pages 1-27, April.
    6. Tsu-Ming Yeh & Shun-Hsing Chen & Tsen-Fei Chen, 2019. "The Relationships among Experiential Marketing, Service Innovation, and Customer Satisfaction—A Case Study of Tourism Factories in Taiwan," Sustainability, MDPI, vol. 11(4), pages 1-12, February.
    7. Angela Dettori, 2020. "Sustainability as a Matrix of Experiential Marketing," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 11(2), pages 1-29, March.
    8. Sadia Samar Ali & Rajbir Kaur, 2022. "Exploring the Impact of Technology 4.0 Driven Practice on Warehousing Performance: A Hybrid Approach," Mathematics, MDPI, vol. 10(8), pages 1-22, April.
    9. Sadia Samar Ali & Rajbir Kaur & Shahbaz Khan, 2023. "Evaluating sustainability initiatives in warehouse for measuring sustainability performance: an emerging economy perspective," Annals of Operations Research, Springer, vol. 324(1), pages 461-500, May.
    10. Pongsapak Chindasombatcharoen & Pattanaporn Chatjuthamard & Pornsit Jiraporn & Sirimon Treepongkaruna, 2022. "Achieving sustainable development goals through board size and innovation," Sustainable Development, John Wiley & Sons, Ltd., vol. 30(4), pages 664-677, August.
    11. Seyed Mahmoud Zanjirchi & Mina Rezaeian Abrishami & Negar Jalilian, 2019. "Four decades of fuzzy sets theory in operations management: application of life-cycle, bibliometrics and content analysis," Scientometrics, Springer;Akadémiai Kiadó, vol. 119(3), pages 1289-1309, June.
    12. Shaofei Jiang & Di Feng & Chunfu Lu, 2019. "A Sustainable Innovation—Additional Services for Products Based on Personalised Customer Value," Sustainability, MDPI, vol. 11(6), pages 1-16, March.
    13. Ming-Lang Tseng & Phan Anh Tan & Shiou-Yun Jeng & Chun-Wei Remen Lin & Yeneneh Tamirat Negash & Susilo Nur Aji Cokro Darsono, 2019. "Sustainable Investment: Interrelated among Corporate Governance, Economic Performance and Market Risks Using Investor Preference Approach," Sustainability, MDPI, vol. 11(7), pages 1-15, April.
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