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Tracing reputation risks in retailing and higher-education services

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  • Suomi, Kati
  • Järvinen, Raija

Abstract

The study contributes to the literature on reputation risks in presenting a new theoretical framework and new empirical findings that improve both theoretical and practical knowledge, especially in the areas of retailing and higher-education services. A further aim is to compare reputation risks in these service sectors. One way of examining such risks is to categorise them as internal or external, and further as positive or negative. The main contribution of the paper is empirical in terms of identifying the actual reputation risks facing organisations operating in the two service sectors.

Suggested Citation

  • Suomi, Kati & Järvinen, Raija, 2013. "Tracing reputation risks in retailing and higher-education services," Journal of Retailing and Consumer Services, Elsevier, vol. 20(2), pages 207-217.
    • Handle: RePEc:eee:joreco:v:20:y:2013:i:2:p:207-217
    DOI: 10.1016/j.jretconser.2012.12.003
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    References listed on IDEAS

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    Citations

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    Cited by:

    1. Annika Veh & Markus Göbel & Rick Vogel, 2019. "Corporate reputation in management research: a review of the literature and assessment of the concept," Business Research, Springer;German Academic Association for Business Research, vol. 12(2), pages 315-353, December.
    2. Cristina Del-Castillo-Feito & Alicia Blanco-González & Rafael Delgado-Alemany, 2020. "The Relationship between Image, Legitimacy, and Reputation as a Sustainable Strategy: Students’ Versus Professors’ Perceptions in the Higher Education Sector," Sustainability, MDPI, vol. 12(3), pages 1-16, February.
    3. Päivikki Kuoppakangas & Kati Suomi & Jari Stenvall & Elias Pekkola & Jussi Kivistö & Tomi Kallio, 2019. "Revisiting the five problems of public sector organisations and reputation management—the perspective of higher education practitioners and ex-academics," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 16(2), pages 147-171, December.
    4. Päivikki Kuoppakangas & Kati Suomi & Paul Clark & Chris Chapleo & Jari Stenvall, 2020. "Dilemmas in Re-branding a University—“Maybe People Just Don’t Like Change”: Linking Meaningfulness and Mutuality into the Reconciliation," Corporate Reputation Review, Palgrave Macmillan, vol. 23(2), pages 92-105, May.

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