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Social support at work and at home: Dual-buffering effects in the work-family conflict process

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  • Pluut, Helen
  • Ilies, Remus
  • Curşeu, Petru L.
  • Liu, Yukun

Abstract

Using experience-sampling methodology, the present study offers a within-individual test of the buffering model of social support in the daily work-family conflict process. Building on the conceptualization of social support as a volatile resource, we examine how daily fluctuations in social support at work and at home influence the process through which work interferes with family life. A total of 112 employees participated in the study and were asked to respond to daily surveys in the work and home domains. Results showed that social support at work and at home—as volatile resources—buffered the daily work-family conflict process within their respective domains. First, a supportive supervisor mitigated the within-individual effect of workload on emotional exhaustion. Second, a supportive spouse protected the strained employee from the effect of emotional exhaustion on work-family conflict, and spousal support also moderated the indirect effect from workload to work-family conflict through emotional exhaustion. The findings suggest that enacting a dual social support system can effectively reduce the adverse effects of excessive job demands on exhaustion and work-family conflict, but buffering effects are highly dependent on the timely availability of social support.

Suggested Citation

  • Pluut, Helen & Ilies, Remus & Curşeu, Petru L. & Liu, Yukun, 2018. "Social support at work and at home: Dual-buffering effects in the work-family conflict process," Organizational Behavior and Human Decision Processes, Elsevier, vol. 146(C), pages 1-13.
    • Handle: RePEc:eee:jobhdp:v:146:y:2018:i:c:p:1-13
    DOI: 10.1016/j.obhdp.2018.02.001
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    References listed on IDEAS

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    1. Kossek, Ellen Ernst & Baltes, Boris B. & Matthews, Russell A., 2011. "How Work–Family Research Can Finally Have an Impact in Organizations," Industrial and Organizational Psychology, Cambridge University Press, vol. 4(3), pages 352-369, September.
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    Cited by:

    1. Wendian Shi & Feng Wang & Xiujun Li, 2021. "Depletion Effect of Work-Leisure Conflict: A Daily Diary Study," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 158(1), pages 297-317, November.
    2. Aslı Ersoy & Zahid Mahmood & Shahbaz Sharif & Nazlı Ersoy & Rüya Ehtiyar, 2023. "Exploring the Associations between Social Support, Perceived Uncertainty, Job Stress, and Emotional Exhaustion during the COVID-19 Crisis," Sustainability, MDPI, vol. 15(3), pages 1-18, January.
    3. Olga Stavrova & Dongning Ren, 2023. "Alone in a Crowd: Is Social Contact Associated with Less Psychological Pain of Loneliness in Everyday Life?," Journal of Happiness Studies, Springer, vol. 24(5), pages 1841-1860, June.
    4. Isaac Nyarko Adu & Evelyn Twumasi & Kwame Owusu Boakye & Michael Kyei-Frimpong, 2023. "Does Organizational Support Moderate the Influence of Family–Work Conflict on Career Progression?," FIIB Business Review, , vol. 12(2), pages 208-220, June.
    5. Elyakim Kislev, 2023. "Relationship-Status and Work-Life Balance Satisfaction: Cross-Sectional and Longitudinal Analyses," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 18(2), pages 1115-1142, April.
    6. Gabriel, Kelly P. & Aguinis, Herman, 2022. "How to prevent and combat employee burnout and create healthier workplaces during crises and beyond," Business Horizons, Elsevier, vol. 65(2), pages 183-192.
    7. Maria João Guedes & Maria Eduarda Soares & Pilar Mosquera & João Borregana, 2023. "Does it pay off to offer family-friendly practices? Exploring the missing links to performance," International Entrepreneurship and Management Journal, Springer, vol. 19(2), pages 667-690, June.

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