IDEAS home Printed from https://ideas.repec.org/a/eee/jobhdp/v131y2015icp1-15.html
   My bibliography  Save this article

Can personality traits and daily positive mood buffer the harmful effects of daily negative mood on task performance and service sabotage? A self-control perspective

Author

Listed:
  • Chi, Nai-Wen
  • Chang, Huo-Tsan
  • Huang, Hsien-Lier

Abstract

Although researchers have suggested that employee daily negative mood leads to unfavorable performance outcomes, it remains unclear “when” daily negative mood is particularly or less harmful with respect to performance outcomes. Based on the self-control framework and the undoing hypothesis, we examined whether daily negative mood impairs employee daily task performance and increases service sabotage behaviors, as well as whether individual characteristics associated with self-control can buffer the detrimental impacts of daily negative mood. After testing our theoretical model using data from two field studies with different research settings and designs, we found that employee daily negative mood negatively predicts task performance, while employee conscientiousness and daily positive mood can weaken this association. In addition, employee daily negative mood positively predicted service sabotage, whereas emotional stability attenuated the positive relationship between daily negative mood and service sabotage. Theoretical and practical implications are also discussed.

Suggested Citation

  • Chi, Nai-Wen & Chang, Huo-Tsan & Huang, Hsien-Lier, 2015. "Can personality traits and daily positive mood buffer the harmful effects of daily negative mood on task performance and service sabotage? A self-control perspective," Organizational Behavior and Human Decision Processes, Elsevier, vol. 131(C), pages 1-15.
    • Handle: RePEc:eee:jobhdp:v:131:y:2015:i:c:p:1-15
    DOI: 10.1016/j.obhdp.2015.07.005
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0749597815000904
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.obhdp.2015.07.005?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Harris, Lloyd C. & Ogbonna, Emmanuel, 2009. "Service sabotage: The dark side of service dynamics," Business Horizons, Elsevier, vol. 52(4), pages 325-335, July.
    2. Miner, Andrew G. & Glomb, Theresa M., 2010. "State mood, task performance, and behavior at work: A within-persons approach," Organizational Behavior and Human Decision Processes, Elsevier, vol. 112(1), pages 43-57, May.
    3. Kathleen D. Vohs & Ronald J. Faber, 2007. "Spent Resources: Self-Regulatory Resource Availability Affects Impulse Buying," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 33(4), pages 537-547, January.
    4. Evans, Martin G., 1985. "A Monte Carlo study of the effects of correlated method variance in moderated multiple regression analysis," Organizational Behavior and Human Decision Processes, Elsevier, vol. 36(3), pages 305-323, December.
    5. Ilies, Remus & Judge, Timothy A., 2002. "Understanding the dynamic relationships among personality, mood, and job satisfaction: A field experience sampling study," Organizational Behavior and Human Decision Processes, Elsevier, vol. 89(2), pages 1119-1139, November.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Zhou, Xing & Ma, Jianfeng & Dong, Xia, 2018. "Empowering supervision and service sabotage: A moderated mediation model based on conservation of resources theory," Tourism Management, Elsevier, vol. 64(C), pages 170-187.
    2. Sebastian Forkmann & Jonathan Webb & Stephan C. Henneberg & Lisa K. Scheer, 2022. "Boundary spanner corruption: a potential dark side of multi-level trust in marketing relationships," Journal of the Academy of Marketing Science, Springer, vol. 50(5), pages 889-914, September.
    3. Ye, Yijiao & Lyu, Yijing & Wu, Long-Zeng & Kwan, Ho Kwong, 2022. "Exploitative leadership and service sabotage," Annals of Tourism Research, Elsevier, vol. 95(C).
    4. Wang, I-An & Chen, Pei-Chi & Chi, Nai-Wen, 2023. "Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage: Critical roles of service recovery behaviors," Journal of Business Research, Elsevier, vol. 154(C).
    5. Shadi Mohammad Altahat & Tarik Atan, 2018. "Role of Healthy Work Environments in Sustainability of Goal Achievement; Ethical Leadership, Intention to Sabotage, and Psychological Capital in Jordanian Universities," Sustainability, MDPI, vol. 10(10), pages 1-15, October.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Zhou, Xing & Ma, Jianfeng & Dong, Xia, 2018. "Empowering supervision and service sabotage: A moderated mediation model based on conservation of resources theory," Tourism Management, Elsevier, vol. 64(C), pages 170-187.
    2. Uy, Marilyn A. & Sun, Shuhua & Foo, Maw-Der, 2017. "Affect spin, entrepreneurs' well-being, and venture goal progress: The moderating role of goal orientation," Journal of Business Venturing, Elsevier, vol. 32(4), pages 443-460.
    3. Utz Schäffer & Matthias D. Mahlendorf & Jochen Rehring, 2014. "Does the Interactive Use of Headquarter Performance Measurement Systems in Foreign Subsidiaries Endanger the Potential to Profit from Local Relationships?," Australian Accounting Review, CPA Australia, vol. 24(1), pages 21-38, March.
    4. Sherry E. Moss & Meng Song & Sean T. Hannah & Zhen Wang & John J. Sumanth, 2020. "The Duty to Improve Oneself: How Duty Orientation Mediates the Relationship Between Ethical Leadership and Followers’ Feedback-Seeking and Feedback-Avoiding Behavior," Journal of Business Ethics, Springer, vol. 165(4), pages 615-631, September.
    5. Bryan, Gharad & Karlan, Dean & Nelson, Scott, 2009. "Commitment Contracts," Working Papers 73, Yale University, Department of Economics.
    6. Matthias Graf & Sebastian Schuh & Niels Quaquebeke & Rolf Dick, 2012. "The Relationship Between Leaders’ Group-Oriented Values and Follower Identification with and Endorsement of Leaders: The Moderating Role of Leaders’ Group Membership," Journal of Business Ethics, Springer, vol. 106(3), pages 301-311, March.
    7. Leung, Kwok & Wang, Zhongming & Hon, Alice H.Y., 2011. "Moderating effects on the compensation gap between locals and expatriates in China: A multi-level analysis," Journal of International Management, Elsevier, vol. 17(1), pages 54-67, March.
    8. Song, Lianlian & Hu, Baixue & Mou, Jian, 2021. "Investigating consumer binge-watching behavior: A valence framework perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
    9. Federico Contu & Daniela Di Santo & Conrad Baldner & Antonio Pierro, 2023. "Examining the Interaction between Perceived Cultural Tightness and Prevention Regulatory Focus on Life Satisfaction in Italy," Sustainability, MDPI, vol. 15(3), pages 1-10, January.
    10. Mateja Drnovsek & Daniel Ortqvist & Joakim Wincent, 2010. "The effectiveness of coping strategies used by entrepreneurs and their impact on personal well-being and venture performance," Zbornik radova Ekonomskog fakulteta u Rijeci/Proceedings of Rijeka Faculty of Economics, University of Rijeka, Faculty of Economics and Business, vol. 28(2), pages 193-220.
    11. Panagopoulos, Nikolaos G. & Avlonitis, George J., 2010. "Performance implications of sales strategy: The moderating effects of leadership and environment," International Journal of Research in Marketing, Elsevier, vol. 27(1), pages 46-57.
    12. Shunying Zhao & Qiang Yang & Hohjin Im & Baojuan Ye & Yadi Zeng & Zhinan Chen & Lu Liu & Dawu Huang, 2022. "The impulsive online shopper: effects of COVID-19 burnout, uncertainty, self-control, and online shopping trust," Future Business Journal, Springer, vol. 8(1), pages 1-15, December.
    13. Batistič, Saša & Černe, Matej & Kaše, Robert & Zupic, Ivan, 2016. "The role of organizational context in fostering employee proactive behavior: The interplay between HR system configurations and relational climates," European Management Journal, Elsevier, vol. 34(5), pages 579-588.
    14. Raymond Loi & Hang-Yue Ngo, 2010. "Mobility norms, risk aversion, and career satisfaction of Chinese employees," Asia Pacific Journal of Management, Springer, vol. 27(2), pages 237-255, June.
    15. Elfenbein, Hillary Anger, 2007. "Emotion in Organizations: A Review in Stages," Institute for Research on Labor and Employment, Working Paper Series qt2bn0n9mv, Institute of Industrial Relations, UC Berkeley.
    16. Michelle Xue Zheng & Yingjie Yuan & Marius Dijke & David Cremer & Alain Van Hiel, 2020. "The Interactive Effect of a Leader’s Sense of Uniqueness and Sense of Belongingness on Followers’ Perceptions of Leader Authenticity," Journal of Business Ethics, Springer, vol. 164(3), pages 515-533, July.
    17. Catherine Lam & Frank Walter & Kan Ouyang, 2014. "Display rule perceptions and job performance in a Chinese retail firm: The moderating role of employees’ affect at work," Asia Pacific Journal of Management, Springer, vol. 31(2), pages 575-597, June.
    18. Smaranda Boroș, 2020. "Controversy Without Conflict: How Group Emotional Awareness and Regulation can Prevent Conflict Escalation," Group Decision and Negotiation, Springer, vol. 29(2), pages 251-269, April.
    19. Drichoutis, Andreas & Nayga, Rodolfo & Klonaris, Stathis, 2010. "The Effects of Induced Mood on Preference Reversals and Bidding Behavior in Experimental Auction Valuation," MPRA Paper 25597, University Library of Munich, Germany.
    20. Majid Ghasemy & Isabel Maria Rosa-Díaz & James Eric Gaskin, 2021. "The Roles of Supervisory Support and Involvement in Influencing Scientists’ Job Satisfaction to Ensure the Achievement of SDGs in Academic Organizations," SAGE Open, , vol. 11(3), pages 21582440211, July.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jobhdp:v:131:y:2015:i:c:p:1-15. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/obhdp .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.