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Functional versus dysfunctional team change: Problem diagnosis and structural feedback for self-managed teams

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  • Johnson, Michael D.
  • Hollenbeck, John R.
  • Scott DeRue, D.
  • Barnes, Christopher M.
  • Jundt, Dustin

Abstract

We describe and examine three changes (personnel, process, and structure) that self-managed teams can make to remedy performance problems. We also discuss why self-managed teams may over-emphasize process and (to a lesser extent) personnel changes over structural changes. Furthermore, we describe and test two specific diagnostic feedback interventions aimed at helping teams make functional structural change. Seventy-eight 4-person teams of undergraduate students participated in two trials of a networked laboratory simulation task. All teams were initially structurally misaligned and subsequently received (a) no feedback, (b) one type of feedback only, or (c) both types of feedback. Results confirmed that structurally misaligned teams demonstrated dysfunctional change by changing process more frequently than structure, with detrimental effects for subsequent performance. When teams received the feedback interventions, however, they were more likely to change their structure and thereby improve their performance.

Suggested Citation

  • Johnson, Michael D. & Hollenbeck, John R. & Scott DeRue, D. & Barnes, Christopher M. & Jundt, Dustin, 2013. "Functional versus dysfunctional team change: Problem diagnosis and structural feedback for self-managed teams," Organizational Behavior and Human Decision Processes, Elsevier, vol. 122(1), pages 1-11.
    • Handle: RePEc:eee:jobhdp:v:122:y:2013:i:1:p:1-11
    DOI: 10.1016/j.obhdp.2013.03.006
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    References listed on IDEAS

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    1. Hollenbeck, John R. & Ellis, Aleksander P.J. & Humphrey, Stephen E. & Garza, Adela S. & Ilgen, Daniel R., 2011. "Asymmetry in structural adaptation: The differential impact of centralizing versus decentralizing team decision-making structures," Organizational Behavior and Human Decision Processes, Elsevier, vol. 114(1), pages 64-74, January.
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    5. Moorhead, Gregory & Neck, Christopher P. & West, Mindy S., 1998. "The Tendency toward Defective Decision Making within Self-Managing Teams: The Relevance of Groupthink for the 21st Century," Organizational Behavior and Human Decision Processes, Elsevier, vol. 73(2-3), pages 327-351, February.
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    Cited by:

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    3. Christian, Jessica Siegel & Christian, Michael S. & Pearsall, Matthew J. & Long, Erin C., 2017. "Team adaptation in context: An integrated conceptual model and meta-analytic review," Organizational Behavior and Human Decision Processes, Elsevier, vol. 140(C), pages 62-89.

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