The impact of individual versus group rewards on work group performance and cooperation: A computational social science approach
Author
Abstract
Suggested Citation
DOI: 10.1016/j.jbusres.2015.02.020
Download full text from publisher
As the access to this document is restricted, you may want to search for a different version of it.
References listed on IDEAS
- Arya, Anil & Fellingham, John & Glover, Jonathan, 1997. "Teams, repeated tasks, and implicit incentives," Journal of Accounting and Economics, Elsevier, vol. 23(1), pages 7-30, May.
- Felix R. FitzRoy & Kornelius Kraft, 1987. "Cooperation, Productivity, and Profit Sharing," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 102(1), pages 23-35.
- Gilbert, Nigel & Jager, Wander & Deffuant, Guillaume & Adjali, Iqbal, 2007. "Complexities in markets: Introduction to the special issue," Journal of Business Research, Elsevier, vol. 60(8), pages 813-815, August.
- Joseph Henrich, 2001.
"In Search of Homo Economicus: Behavioral Experiments in 15 Small-Scale Societies,"
American Economic Review, American Economic Association, vol. 91(2), pages 73-78, May.
- Ernst Fehr & Joseph Henrich & Robert Boyd, 2003. "In Search of Homo Economicus: Behavioral Experiments in 15 Small- Scale Societies," Microeconomics 0305009, University Library of Munich, Germany.
- Encinosa III, William E. & Gaynor, Martin & Rebitzer, James B., 2007.
"The sociology of groups and the economics of incentives: Theory and evidence on compensation systems,"
Journal of Economic Behavior & Organization, Elsevier, vol. 62(2), pages 187-214, February.
- William E. Encinosa, III & Martin Gaynor & James B. Rebitzer, "undated". "The Sociology of Groups and the Economics of Incentives: Theory and Evidence on Compensation Systems," GSIA Working Papers 49, Carnegie Mellon University, Tepper School of Business.
- William E. Encinosa III & Martin Gaynor & James B. Rebitzer, 1997. "The Sociology of Groups and the Economics of Incentives: Theory and Evidence on Compensation Systems," NBER Working Papers 5953, National Bureau of Economic Research, Inc.
- Encinosa III, William E. & Gaynor, Martin & Rebitzer, James B., 2005. "The Sociology of Groups and the Economics of Incentives: Theory and Evidence on Compensation Systems," IZA Discussion Papers 1851, Institute of Labor Economics (IZA).
- Simon Gachter & Ernst Fehr, 2000.
"Cooperation and Punishment in Public Goods Experiments,"
American Economic Review, American Economic Association, vol. 90(4), pages 980-994, September.
- Ernst Fehr & Simon Gaechter, "undated". "Cooperation and Punishment in Public Goods Experiments," IEW - Working Papers 010, Institute for Empirical Research in Economics - University of Zurich.
- Ernst Fehr & Simon Gaechter, 1999. "Cooperation and Punishment in Public Goods Experiments," CESifo Working Paper Series 183, CESifo.
- Katja Möhring & Alexander Schmidt, 2012. "Multilevel tools," German Stata Users' Group Meetings 2012 06, Stata Users Group.
- Barton H. Hamilton & Jack A. Nickerson & Hideo Owan, 2003. "Team Incentives and Worker Heterogeneity: An Empirical Analysis of the Impact of Teams on Productivity and Participation," Journal of Political Economy, University of Chicago Press, vol. 111(3), pages 465-497, June.
- Rand, William & Rust, Roland T., 2011. "Agent-based modeling in marketing: Guidelines for rigor," International Journal of Research in Marketing, Elsevier, vol. 28(3), pages 181-193.
- Roberto A. Weber & Colin F. Camerer, 2003. "Cultural Conflict and Merger Failure: An Experimental Approach," Management Science, INFORMS, vol. 49(4), pages 400-415, April.
- Wilkinson, I. F. & Mattsson, L-G & Easton, G., 2000. "International competitiveness and trade promotion policy from a network perspective," Journal of World Business, Elsevier, vol. 35(3), pages 275-299.
- Lorenz Goette & David Huffman & Stephan Meier, 2006.
"The Impact of Group Membership on Cooperation and Norm Enforcement: Evidence Using Random Assignment to Real Social Groups,"
American Economic Review, American Economic Association, vol. 96(2), pages 212-216, May.
- Lorenz Goette & David Huffman & Stephan Meier, 2006. "The impact of group membership on cooperation and norm enforcement: evidence using random assignment to real social groups," Working Papers 06-7, Federal Reserve Bank of Boston.
- Götte, Lorenz & Huffman, David B. & Meier, Stephan, 2006. "The Impact of Group Membership on Cooperation and Norm Enforcement: Evidence using Random Assignment to Real Social Groups," IZA Discussion Papers 2020, Institute of Labor Economics (IZA).
- Fosco, Constanza & Mengel, Friederike, 2011.
"Cooperation through imitation and exclusion in networks,"
Journal of Economic Dynamics and Control, Elsevier, vol. 35(5), pages 641-658, May.
- Mengel, Friederike & Fosco, Constanza, 2007. "Cooperation through Imitation and Exclusion in Networks," MPRA Paper 5258, University Library of Munich, Germany.
- Fosco, Constanza & Mengel, Friederike, 2009. "Cooperation through Imitation and Exclusion in Networks," Sustainable Development Papers 50723, Fondazione Eni Enrico Mattei (FEEM).
- Constanza Fosco & Friederike Mengel, 2009. "Cooperation through Imitation and Exclusion in Networks," Working Papers 2009.37, Fondazione Eni Enrico Mattei.
- Leombruni, Roberto & Richiardi, Matteo, 2005. "Why are economists sceptical about agent-based simulations?," Physica A: Statistical Mechanics and its Applications, Elsevier, vol. 355(1), pages 103-109.
- Talbot Page & Louis Putterman & Bulent Unel, 2005.
"Voluntary Association in Public Goods Experiments: Reciprocity, Mimicry and Efficiency,"
Economic Journal, Royal Economic Society, vol. 115(506), pages 1032-1053, October.
- Talbot Page & Louis Putterman & Bulent Unel, 2002. "Voluntary Association in Public Goods Experiments: Reciprocity, Mimicry and Efficiency," Working Papers 2002-19, Brown University, Department of Economics.
- Jonathon N. Cummings, 2004. "Work Groups, Structural Diversity, and Knowledge Sharing in a Global Organization," Management Science, INFORMS, vol. 50(3), pages 352-364, March.
- Matros, Alexander, 2012. "Altruistic versus egoistic behavior in a Public Good game," Journal of Economic Dynamics and Control, Elsevier, vol. 36(4), pages 642-656.
- van Dijk, Frans & Sonnemans, Joep & van Winden, Frans, 2001.
"Incentive systems in a real effort experiment,"
European Economic Review, Elsevier, vol. 45(2), pages 187-214, February.
- Frans van Dijk & Joep Sonnemans & Frans van Winden, 1998. "Incentive Systems in a Real Effort Experiment," Tinbergen Institute Discussion Papers 98-023/1, Tinbergen Institute.
- Frans van Dijk & Joep Sonnemans & Frans van Winden, 2000. "Incentive Systems in a Real Effort Experiment," CESifo Working Paper Series 272, CESifo.
- Chang, Myong-Hun & Harrington, Joseph Jr., 2006.
"Agent-Based Models of Organizations,"
Handbook of Computational Economics, in: Leigh Tesfatsion & Kenneth L. Judd (ed.), Handbook of Computational Economics, edition 1, volume 2, chapter 26, pages 1273-1337,
Elsevier.
- Myong-Hun Chang & Joseph E Harrington Jr, 2004. "Agent-Based Models of Organizations," Economics Working Paper Archive 515, The Johns Hopkins University,Department of Economics.
- Michael Prietula & Kathleen Carley & Les Gasser (ed.), 1998. "Simulating Organizations: Computational Models of Institutions and Groups," MIT Press Books, The MIT Press, edition 1, volume 1, number 026266108x, April.
- David F. Midgley & Robert E. Marks & Lee C. Cooper, 1997.
"Breeding Competitive Strategies,"
Management Science, INFORMS, vol. 43(3), pages 257-275, March.
- David F. Midgley & Robert E. Marks & Lee G. Cooper, 1995. "Breeding Competitive Strategies," Working Papers 95-06-052, Santa Fe Institute.
- Ashlock, Dan & Smucker, Mark & Stanley, E. Ann & Tesfatsion, Leigh, 1994.
"Preferential Partner Selection in an Evolutionary Study of Prisoner's Dilemma,"
ISU General Staff Papers
199409010700001033, Iowa State University, Department of Economics.
- Dan Ashlock & Mark D. Smucker & E. Ann Stanley & Leigh Tesfatsion, 1995. "Preferential Partner Selection in an Evolutionary Study of Prisoner's Dilemma," Game Theory and Information 9501002, University Library of Munich, Germany, revised 20 Jan 1995.
- Ashlock, Daniel & Smucker, Mark D. & Stanley, E. Ann & Tesfatsion, Leigh S., 1996. "Preferential Partner Selection in an Evolutionary Study of Prisoner's Dilemma," Staff General Research Papers Archive 1687, Iowa State University, Department of Economics.
- Ashlock, Dan & Smucker, Mark & Stanley, E. Ann & Tesfatsion, Leigh, 1996. "Preferential partner selection in an evolutionary study of Prisoner's Dilemma," ISU General Staff Papers 199601010800001033, Iowa State University, Department of Economics.
- Riechmann, Thomas, 2001. "Genetic algorithm learning and evolutionary games," Journal of Economic Dynamics and Control, Elsevier, vol. 25(6-7), pages 1019-1037, June.
- Ola Kvaløy & Trond E. Olsen, 2012.
"The Rise of Individual Performance Pay,"
Journal of Economics & Management Strategy, Wiley Blackwell, vol. 21(2), pages 493-518, June.
- Kvaløy, Ola & Olsen, Trond E., 2006. "The rise of individual performance pay," Discussion Papers 2006/22, Norwegian School of Economics, Department of Business and Management Science.
- Ola Kvaloy & Trond Olsen, 2007. "The Rise of Individual Performance Pay," CESifo Working Paper Series 2145, CESifo.
- Kvaløy, Ola & Olsen, Trond, 2008. "The rise of individual performance pay," UiS Working Papers in Economics and Finance 2009/3, University of Stavanger.
- Henrich, Joseph, 2004. "Cultural group selection, coevolutionary processes and large-scale cooperation," Journal of Economic Behavior & Organization, Elsevier, vol. 53(1), pages 3-35, January.
- Ernst Fehr & Urs Fischbacher, "undated". "Why Social Preferences Matter - The Impact of Non-Selfish Motives on Competition," IEW - Working Papers 084, Institute for Empirical Research in Economics - University of Zurich.
- George A. Akerlof & Rachel E. Kranton, 2005. "Identity and the Economics of Organizations," Journal of Economic Perspectives, American Economic Association, vol. 19(1), pages 9-32, Winter.
- Nalbantian, Haig R & Schotter, Andrew, 1997.
"Productivity under Group Incentives: An Experimental Study,"
American Economic Review, American Economic Association, vol. 87(3), pages 314-341, June.
- Nalbantian, Haig & Schotter, Andrew, 1994. "Productivity Under Group Incentives: An Experimental Study," Working Papers 94-04, C.V. Starr Center for Applied Economics, New York University.
- Christophe Deissenberg & Sander van Der Hoog & Herbert Dawid, 2008. "EURACE: A Massively Parallel Agent-Based Model of the European Economy," Working Papers halshs-00339756, HAL.
- Yeon-Koo Che & Seung-Weon Yoo, 2001.
"Optimal Incentives for Teams,"
American Economic Review, American Economic Association, vol. 91(3), pages 525-541, June.
- Che,Y.K. & Yoo,S.W., 1998. "Optimal incentives for teams," Working papers 8, Wisconsin Madison - Social Systems.
- Samuel Bowles & Robert Boyd & Colin Camerer & Ernst Fehr & Herbert Gintis & Joseph Henrich & Richard McElreath, 2001. "In search of homo economicus: Experiments in 15 small-scale societies," Artefactual Field Experiments 00068, The Field Experiments Website.
- Wilson, David Sloan & Gowdy, John M., 2013. "Evolution as a general theoretical framework for economics and public policy," Journal of Economic Behavior & Organization, Elsevier, vol. 90(S), pages 3-10.
- Tat Y. Chan & Jia Li & Lamar Pierce, 2014. "Compensation and Peer Effects in Competing Sales Teams," Management Science, INFORMS, vol. 60(8), pages 1965-1984, August.
- Ernst Fehr & Urs Fischbacher, 2002. "Why Social Preferences Matter -- The Impact of Non-Selfish Motives on Competition, Cooperation and Incentives," Economic Journal, Royal Economic Society, vol. 112(478), pages 1-33, March.
- Epstein, Joshua M., 2006. "Remarks on the Foundations of Agent-Based Generative Social Science," Handbook of Computational Economics, in: Leigh Tesfatsion & Kenneth L. Judd (ed.), Handbook of Computational Economics, edition 1, volume 2, chapter 34, pages 1585-1604, Elsevier.
- Victor Lavy, 2002. "Evaluating the Effect of Teachers' Group Performance Incentives on Pupil Achievement," Journal of Political Economy, University of Chicago Press, vol. 110(6), pages 1286-1317, December.
- Ad de Jong & Ko de Ruyter & Martin Wetzels, 2005. "Antecedents and Consequences of Group Potency: A Study of Self-Managing Service Teams," Management Science, INFORMS, vol. 51(11), pages 1610-1625, November.
- FitzRoy, Felix R. & Kraft, Kornelius, 1995. "On the choice of incentives in firms," Journal of Economic Behavior & Organization, Elsevier, vol. 26(1), pages 145-160, January.
- Ajay Kalra & Mengze Shi, 2001. "Designing Optimal Sales Contests: A Theoretical Perspective," Marketing Science, INFORMS, vol. 20(2), pages 170-193, December.
- Robert Axelrod, 1997. "Advancing the Art of Simulation in the Social Sciences," Working Papers 97-05-048, Santa Fe Institute.
- Aime, Federico & Meyer, Christopher J. & Humphrey, Stephen E., 2010. "Legitimacy of team rewards: Analyzing legitimacy as a condition for the effectiveness of team incentive designs," Journal of Business Research, Elsevier, vol. 63(1), pages 60-66, January.
Citations
Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
Cited by:
- Gian Carlo Cainarca & Francesco Delfino & Linda Ponta, 2019. "The Effect of Monetary Incentives on Individual and Organizational Performance in an Italian Public Institution," Administrative Sciences, MDPI, vol. 9(3), pages 1-19, September.
- Kandul, Serhiy & Lanz, Bruno, 2021.
"Public good provision, in-group cooperation and out-group descriptive norms: A lab experiment,"
Journal of Economic Psychology, Elsevier, vol. 85(C).
- Serhiy Kandul & Bruno Lanz, 2018. "Public good provision, in-group cooperation and out-group descriptive norms: A lab experiment," IRENE Working Papers 18-06, IRENE Institute of Economic Research.
- Mohsen, Kholoud & Eng, Teck-Yong, 2016. "The antecedents of cross-functional coordination and their implications for marketing adaptiveness," Journal of Business Research, Elsevier, vol. 69(12), pages 5946-5955.
- Christoph Buehren & Lisa Traeger, 2020. "The Impact of Psychological Pressure and Psychological Traits on Performance – Experimental Evidence of Penalties in Handball," MAGKS Papers on Economics 202043, Philipps-Universität Marburg, Faculty of Business Administration and Economics, Department of Economics (Volkswirtschaftliche Abteilung).
- Bühren, Christoph & Steinberg, Philip J., 2019. "The impact of psychological traits on performance in sequential tournaments: Evidence from a tennis field experiment," Journal of Economic Psychology, Elsevier, vol. 72(C), pages 12-29.
- Mahendra Piraveenan, 2019. "Applications of Game Theory in Project Management: A Structured Review and Analysis," Mathematics, MDPI, vol. 7(9), pages 1-31, September.
- Christoph Bühren & Philip J. Steinberg, 2017. "The impact of psychological traits on performance in sequential tournaments: Evidence from a tennis field experiment," MAGKS Papers on Economics 201705, Philipps-Universität Marburg, Faculty of Business Administration and Economics, Department of Economics (Volkswirtschaftliche Abteilung).
- Marco Catola & Silvia Leoni, 2023. "Pollution Abatement and Lobbying in a Cournot Game. An Agent-Based Modelling approach," Discussion Papers 2023/294, Dipartimento di Economia e Management (DEM), University of Pisa, Pisa, Italy.
- Cynthia Makwezi & Mlisa Jasper Ndlovu & Loveness Paulos & Chimumoyo Baya, 2024. "The Impact of Employee Engagement on the Perfomance of an Organisation- A Case Study of Pretoria Portland Cement Zimbabwe Limited (PPC)," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(6), pages 367-383, June.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Daniel Ladley & Ian Wilkinson & Louise Young, 2013. "The Evolution Of Cooperation In Business: Individual Vs. Group Incentives," Discussion Papers in Economics 13/14, Division of Economics, School of Business, University of Leicester.
- Bartke, Simon & Gelhaar, Felix, 2018. "When does team remuneration work? An experimental study on interactions between workplace contexts," Kiel Working Papers 2105, Kiel Institute for the World Economy (IfW Kiel).
- Königstein, Manfred & Ruchala, Gabriele K., 2007. "Performance Pay, Group Selection and Group Performance," IZA Discussion Papers 2697, Institute of Labor Economics (IZA).
- Cordes, Christian & Richerson, Peter J. & Schwesinger, Georg, 2010.
"How corporate cultures coevolve with the business environment: The case of firm growth crises and industry evolution,"
Journal of Economic Behavior & Organization, Elsevier, vol. 76(3), pages 465-480, December.
- Christian Cordes & Peter J. Richerson & Georg Schwesinger, 2009. "How Corporate Cultures Coevolve with the Business Environment: The Case of Firm Growth Crises and Industry Evolution," Papers on Economics and Evolution 2009-21, Philipps University Marburg, Department of Geography.
- Christian Cordes & Peter J. Richerson & Georg Schwesinger, 2010. "How Corporate Cultures Coevolve with the Business Environment: The Case of Firm Growth Crises and Industry Evolution," Post-Print hal-00911833, HAL.
- Christian Cordes & Peter Richerson & Georg Schwesinger, 2014.
"A corporation’s culture as an impetus for spinoffs and a driving force of industry evolution,"
Journal of Evolutionary Economics, Springer, vol. 24(3), pages 689-712, July.
- Christian Cordes & Peter J. Richerson & Georg Schwesinger, 2011. "A Corporation's Culture as an Impetus for Spinoffs and a Driving Force of Industry Evolution," Papers on Economics and Evolution 2011-11, Philipps University Marburg, Department of Geography.
- Thomas Cornelissen & John S. Heywood & Uwe Jirjahn, 2010.
"Profit Sharing and Reciprocity: Theory and Survey Evidence,"
SOEPpapers on Multidisciplinary Panel Data Research
292, DIW Berlin, The German Socio-Economic Panel (SOEP).
- Thomas Cornelissen & John S. Heywood & Uwe Jirjahn, 2010. "Profit Sharing and Reciprocity: Theory and Survey Evidence," Research Papers in Economics 2010-04, University of Trier, Department of Economics.
- Geoffrey Hodgson, 2014. "The evolution of morality and the end of economic man," Journal of Evolutionary Economics, Springer, vol. 24(1), pages 83-106, January.
- Chao, Hong & Croson, Rachel T.A., 2013. "An experimental comparison of incentive contracts in partnerships," Journal of Economic Psychology, Elsevier, vol. 34(C), pages 78-87.
- Tobias Hahn & Noël Albert, 2017. "Strong Reciprocity in Consumer Boycotts," Journal of Business Ethics, Springer, vol. 145(3), pages 509-524, October.
- Fatas, Enrique & Morales, Antonio J. & Ubeda, Paloma, 2010. "Blind justice: An experimental analysis of random punishment in team production," Journal of Economic Psychology, Elsevier, vol. 31(3), pages 358-373, June.
- Gjedrem, William Gilje & Kvaløy, Ola, 2020.
"Relative performance feedback to teams,"
Labour Economics, Elsevier, vol. 66(C).
- William Gilje Gjedrem & Ola Kvaløy, 2018. "Relative Performance Feedback to Teams," CESifo Working Paper Series 6871, CESifo.
- Andrew Reeson & Karel Nolles, 2009. "Experimental Economics: Applications to Environmental Policy," Socio-Economics and the Environment in Discussion (SEED) Working Paper Series 2009-03, CSIRO Sustainable Ecosystems.
- Bandiera, Oriana & Barankay, Iwan & Rasul, Imran, 2008. "Social capital in the workplace: Evidence on its formation and consequences," Labour Economics, Elsevier, vol. 15(4), pages 724-748, August.
- Brice Corgnet & Roberto Hernán-González & Stephen Rassenti, 2011. "Real Effort, Real Leisure and Real-time Supervision: Incentives and Peer Pressure in Virtual Organizations," Working Papers 11-05, Chapman University, Economic Science Institute.
- Frank Cowell & Marc Fleurbaey & Bertil Tungodden, 2015.
"The tyranny puzzle in social preferences: an empirical investigation,"
Social Choice and Welfare, Springer;The Society for Social Choice and Welfare, vol. 45(4), pages 765-792, December.
- Cowell, Frank A. & Fleurbaey, Marc & Tungodden, Bertil, 2015. "The tyranny puzzle in social preferences: an empirical investigation," LSE Research Online Documents on Economics 61663, London School of Economics and Political Science, LSE Library.
- Sun-Ki Chai & Dolgorsuren Dorj & Katerina Sherstyuk, 2018.
"Cultural Values and Behavior in Dictator, Ultimatum, and Trust Games: An Experimental Study,"
Research in Experimental Economics, in: Experimental Economics and Culture, volume 20, pages 89-166,
Emerald Group Publishing Limited.
- Sun-Ki Chai & Dolgorsuren Dorj & Katerina Sherstyuk, 2018. "Cultural values and behavior in dictator, ultimatum and trust games: an experimental study," Working Papers 201805, University of Hawaii at Manoa, Department of Economics.
- Gill, David & Stone, Rebecca, 2015.
"Desert and inequity aversion in teams,"
Journal of Public Economics, Elsevier, vol. 123(C), pages 42-54.
- David Gill & Rebecca Stone, 2011. "Desert and Inequity Aversion in Teams," Economics Series Working Papers 563, University of Oxford, Department of Economics.
- Gill, David & Stone, Rebecca, 2014. "Desert and Inequity Aversion in Teams," IZA Discussion Papers 8444, Institute of Labor Economics (IZA).
- David, Gill & Rebecca, Stone, 2012. "Desert and inequity aversion in teams," MPRA Paper 36864, University Library of Munich, Germany.
- Hélia Marreiros, 2019. "Identity, Distribution Rules and Productivity in Heterogeneous Teams: An experiment," Working Papers de Economia (Economics Working Papers) 02, Católica Porto Business School, Universidade Católica Portuguesa.
- Singer, Marcos & Donoso, Patricio & Rodríguez-Sickert, Carlos, 2008. "A static model of cooperation for group-based incentive plans," International Journal of Production Economics, Elsevier, vol. 115(2), pages 492-501, October.
- Simon Gaechter, 2006.
"Conditional cooperation: Behavioral regularities from the lab and the field and their policy implications,"
Discussion Papers
2006-03, The Centre for Decision Research and Experimental Economics, School of Economics, University of Nottingham.
- Simon Gaechter, 2006. "Conditional cooperation: Behavioral regularities from the lab and the field and their policy implications," Discussion Papers 2006-03, The Centre for Decision Research and Experimental Economics, School of Economics, University of Nottingham.
More about this item
Keywords
Cooperation; Work groups; Incentive; Iterated; Group versus individual reward systems; Complex systems; Agent based models; Computational social science;All these keywords.
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:68:y:2015:i:11:p:2412-2425. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.