Influences of organizational investments in social capital on service employee commitment and performance
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DOI: 10.1016/j.jbusres.2012.03.008
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- Yuliani Suseno & Chris Rowley, 2018. "Taking stock of social capital research: its application in service-oriented firms," Asia Pacific Business Review, Taylor & Francis Journals, vol. 24(2), pages 138-149, March.
- Shanaka Rajakaruna & Alge Wattage Wijeratne & Tim Mann & Chen Yan, 2017. "Effect of Individual Skills and Performance on Humanitarian Organisations: A Structural Equation Model," Logistics, MDPI, vol. 1(1), pages 1-21, August.
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- Koohborfardhaghighi, Somayeh & Altmann, Jörn & Heshmati, Almas, 2022. "The Interplay between Organizational Structure, Culture and Employees’ Socio-Emotional Skills within Their Social Capital," IZA Discussion Papers 15316, Institute of Labor Economics (IZA).
- Vatankhah, Sanaz & Darvishi, Maryam, 2018. "An empirical investigation of antecedent and consequences of internal brand equity: Evidence from the airline industry," Journal of Air Transport Management, Elsevier, vol. 69(C), pages 49-58.
- Zhengyan Guo & Yao Yao & Yuan-Cheng Chang, 2022. "Research on Customer Behavioral Intention of Hot Spring Resorts Based on SOR Model: The Multiple Mediation Effects of Service Climate and Employee Engagement," Sustainability, MDPI, vol. 14(14), pages 1-15, July.
- Ayşe Banu Elmadağ & Alexander E. Ellinger, 2018. "Alleviating job stress to improve service employee work affect: the influence of rewarding," Service Business, Springer;Pan-Pacific Business Association, vol. 12(1), pages 121-141, March.
- Reed, Kendra & Goolsby, Jerry R. & Johnston, Michelle K., 2016. "Listening in and out: Listening to customers and employees to strengthen an integrated market-oriented system," Journal of Business Research, Elsevier, vol. 69(9), pages 3591-3599.
- Rezaee Vessal, Saeedeh & Partouche-Sebban, Judith & Schiavone, Francesco & Raïes, Karine, 2022. "We link, you link: Social alliances and community engagement among vulnerable consumers in oncology," Journal of Business Research, Elsevier, vol. 143(C), pages 36-45.
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Keywords
Social capital; Commitment to service quality; Commitment to the firm; Job performance; Organizational citizenship behavior; Service employee;All these keywords.
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