IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v159y2023ics0148296323001066.html
   My bibliography  Save this article

The impact of government use of social media and social media contradictions on trust in government and citizens’ attitudes in times of crisis

Author

Listed:
  • Al-Omoush, Khaled Saleh
  • Garrido, Rubén
  • Cañero, Julio

Abstract

This study explores three issues with reference to times of crisis: the impact of government use of social media, and of social media contradictions, on trust in government, and on citizens’ attitudes toward government use of social media. The crisis that provided the context of this study was the COVID-19 pandemic. Therefore, the study explored the impact of trust in government and social media contradictions on citizens’ attitudes toward pandemic prevention measures and vaccination. Data were collected from 379 respondents who were Facebook users in Jordan. PLS-SEM was utilised to validate the research model and analyse data. The results reveal a positive impact on trust in government of a number of dimensions of government use of social media, including transparency, participation, and collaboration. They also confirm that social media contradictions negatively impact trust in government and citizens’ attitudes towards vaccination.

Suggested Citation

  • Al-Omoush, Khaled Saleh & Garrido, Rubén & Cañero, Julio, 2023. "The impact of government use of social media and social media contradictions on trust in government and citizens’ attitudes in times of crisis," Journal of Business Research, Elsevier, vol. 159(C).
    • Handle: RePEc:eee:jbrese:v:159:y:2023:i:c:s0148296323001066
    DOI: 10.1016/j.jbusres.2023.113748
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296323001066
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2023.113748?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Blair, Robert A. & Morse, Benjamin S. & Tsai, Lily L., 2017. "Public health and public trust: Survey evidence from the Ebola Virus Disease epidemic in Liberia," Social Science & Medicine, Elsevier, vol. 172(C), pages 89-97.
    2. Scott C. Manley & Joseph F. Hair & Ralph I. Williams & William C. McDowell, 2021. "Essential new PLS-SEM analysis methods for your entrepreneurship analytical toolbox," International Entrepreneurship and Management Journal, Springer, vol. 17(4), pages 1805-1825, December.
    3. Veronica De Crescenzo & Abel Monfort & Jose Augusto Felício & Samuel Ribeiro-Navarrete, 2022. "Communication and the role of third-party endorsement in social crowdfunding," The Service Industries Journal, Taylor & Francis Journals, vol. 42(9-10), pages 770-797, July.
    4. Jay J. Van Bavel & Katherine Baicker & Paulo S. Boggio & Valerio Capraro & Aleksandra Cichocka & Mina Cikara & Molly J. Crockett & Alia J. Crum & Karen M. Douglas & James N. Druckman & John Drury & Oe, 2020. "Using social and behavioural science to support COVID-19 pandemic response," Nature Human Behaviour, Nature, vol. 4(5), pages 460-471, May.
    5. Saad G. Yaseen & Ghaleb A. El Refae & Dima M. Dajani & Ashgan A. Ghanem, 2021. "Conflict Management Styles and Innovation Performance: The Mediating Role of Organizational Agility," International Journal of Human Capital and Information Technology Professionals (IJHCITP), IGI Global, vol. 12(4), pages 31-45, October.
    6. Simon, Tomer & Goldberg, Avishay & Adini, Bruria, 2015. "Socializing in emergencies—A review of the use of social media in emergency situations," International Journal of Information Management, Elsevier, vol. 35(5), pages 609-619.
    7. Deborah Agostino & Michela Arnaboldi, 2016. "A Measurement Framework for Assessing the Contribution of Social Media to Public Engagement: An empirical analysis on Facebook," Public Management Review, Taylor & Francis Journals, vol. 18(9), pages 1289-1307, October.
    8. Xie, Xuemei & Wu, Yonghui & Palacios-Marqués, Daniel & Ribeiro-Navarrete, Samuel, 2022. "Business networks and organizational resilience capacity in the digital age during COVID-19: A perspective utilizing organizational information processing theory," Technological Forecasting and Social Change, Elsevier, vol. 177(C).
    9. Frantz Rowe & Ojelanki Ngwenyama & Jean-Loup Richet, 2020. "Contact-tracing apps and alienation in the age of COVID-19," Post-Print hal-02976045, HAL.
    10. Frantz Rowe & Ojelanki Ngwenyama & Jean-Loup Richet, 2020. "Contact-tracing apps and alienation in the age of COVID-19," European Journal of Information Systems, Taylor & Francis Journals, vol. 29(5), pages 545-562, September.
    11. James Ming Chen, 2017. "Risk and Uncertainty," Quantitative Perspectives on Behavioral Economics and Finance, in: Econophysics and Capital Asset Pricing, chapter 0, pages 189-211, Palgrave Macmillan.
    12. Joseph F. Hair & G. Tomas M. Hult & Christian M. Ringle & Marko Sarstedt & Kai Oliver Thiele, 2017. "Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods," Journal of the Academy of Marketing Science, Springer, vol. 45(5), pages 616-632, September.
    13. Ammar Yasir & Xiaojian Hu & Munir Ahmad & Abdul Rauf & Jingwen Shi & Saba Ali Nasir, 2020. "Modeling Impact of Word of Mouth and E-Government on Online Social Presence during COVID-19 Outbreak: A Multi-Mediation Approach," IJERPH, MDPI, vol. 17(8), pages 1-21, April.
    14. Hao Huang & Zongchao Peng & Hongtao Wu & Qihui Xie, 2020. "A big data analysis on the five dimensions of emergency management information in the early stage of COVID-19 in China," Journal of Chinese Governance, Taylor & Francis Journals, vol. 5(2), pages 213-233, April.
    15. Panagiotopoulos, Panos & Barnett, Julie & Bigdeli, Alinaghi Ziaee & Sams, Steven, 2016. "Social media in emergency management: Twitter as a tool for communicating risks to the public," Technological Forecasting and Social Change, Elsevier, vol. 111(C), pages 86-96.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Yenny Guzman-Ruiz & Joshua Choe & Gerard F. Anderson & Antonio J. Trujillo, 2025. "Trust in Government and COVID-19 Preventive Behaviors," Journal of Economic Analysis, Anser Press, vol. 4(1), pages 150-169, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Al-Omoush, Khaled Saleh & de Lucas, Antonio & del Val, Maria Teresa, 2023. "The role of e-supply chain collaboration in collaborative innovation and value-co creation," Journal of Business Research, Elsevier, vol. 158(C).
    2. Qu, Yan & Mardani, Abbas, 2023. "Market orientation, technological opportunity, and new product innovation performance," Journal of Business Research, Elsevier, vol. 162(C).
    3. Felix B. Buesching & Dennis M. Steininger & Daniel J. Veit, 2023. "Governing digital crisis responses: platform standards and the dilemma of COVID-19 contact tracing," Journal of Business Economics, Springer, vol. 93(1), pages 267-323, January.
    4. Nicholas Charron & Victor Lapuente & Andres Rodriguez-Pose, 2022. "Uncooperative Society, Uncooperative Politics or Both? Trust, Polarisation, Populism and COVID-19 Deaths across European regions," Papers in Evolutionary Economic Geography (PEEG) 2204, Utrecht University, Department of Human Geography and Spatial Planning, Group Economic Geography, revised Jan 2022.
    5. Fidan Kurtaliqi & Mustafeed Zaman & Romain Sohier, 2022. "The psychological reassurance effect of mobile tracing apps in Covid-19 Era," Post-Print hal-04219653, HAL.
    6. Dominic Balog‐Way & Katherine McComas & John Besley, 2020. "The Evolving Field of Risk Communication," Risk Analysis, John Wiley & Sons, vol. 40(S1), pages 2240-2262, November.
    7. Choobchian, Pooria & Mohammadi, Ali & Zou, Bo & Hair, Joseph F. & Valinejad, Mahsa & Shin, Jaeyong & Sriraj, P.S., 2024. "Calibrating walkability indicators for commute walk trips: A structural equation modeling approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 179(C).
    8. Cai, Han & Mardani, Abbas, 2023. "Research on the impact of consumer privacy and intelligent personalization technology on purchase resistance," Journal of Business Research, Elsevier, vol. 161(C).
    9. Yi Yang & Wen Deng & Yi Zhang & Zijun Mao, 2020. "Promoting Public Engagement during the COVID-19 Crisis: How Effective Is the Wuhan Local Government’s Information Release?," IJERPH, MDPI, vol. 18(1), pages 1-17, December.
    10. Brittany Ryder & Tingting Zhang & Nan Hua, 2021. "The Social Media “Magic”: Virtually Engaging Visitors during COVID-19 Temporary Closures," Administrative Sciences, MDPI, vol. 11(2), pages 1-15, May.
    11. Sonika Redhu & Pragati Jain, 2024. "Unveiling the nexus between water scarcity and socioeconomic development in the water-scarce countries," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 26(8), pages 19557-19577, August.
    12. Keen, Christian & Lescop, Denis & Sanchez-Famoso, Valeriano, 2022. "Does coopetition support SMEs in turbulent contexts?," Economics Letters, Elsevier, vol. 218(C).
    13. Wang, Siqi & Cheah, Jun-Hwa & Lim, Xin-Jean & Leong, Yee Choy & Choo, Wei Chong, 2022. "Thanks COVID-19, I'll reconsider my purchase: Can fear appeal reduce online shopping cart abandonment?," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
    14. Martín-Rojas, Rodrigo & Garrido-Moreno, Aurora & García-Morales, Víctor J., 2023. "Social media use, corporate entrepreneurship and organizational resilience: A recipe for SMEs success in a post-Covid scenario," Technological Forecasting and Social Change, Elsevier, vol. 190(C).
    15. Salgado, Stéphane & Hemonnet-Goujot, Aurelie & Henard, David H. & de Barnier, Virginie, 2020. "The dynamics of innovation contest experience: An integrated framework from the customer’s perspective," Journal of Business Research, Elsevier, vol. 117(C), pages 29-43.
    16. Yiting Guo & Jason Shachat & Matthew J. Walker & Lijia Wei, 2021. "Viral social media videos can raise pro-social behaviours when an epidemic arises," Journal of the Economic Science Association, Springer;Economic Science Association, vol. 7(2), pages 120-138, December.
    17. Luis-Millán González & José Devís-Devís & Maite Pellicer-Chenoll & Miquel Pans & Alberto Pardo-Ibañez & Xavier García-Massó & Fernanda Peset & Fernanda Garzón-Farinós & Víctor Pérez-Samaniego, 2021. "The Impact of COVID-19 on Sport in Twitter: A Quantitative and Qualitative Content Analysis," IJERPH, MDPI, vol. 18(9), pages 1-20, April.
    18. Muhammad Qamar Zia & Tobias M. Huning & Muhammad Sufyan Ramish & Muhammad Naveed & Shiraz Ahmed, 2024. "The impact of psychological empowerment on innovative work behavior: a moderated mediation model of informal learning and proactive behavior," Review of Managerial Science, Springer, vol. 18(12), pages 3695-3716, December.
    19. Tobias Schlager & Ashley V. Whillans, 2022. "People underestimate the probability of contracting the coronavirus from friends," Palgrave Communications, Palgrave Macmillan, vol. 9(1), pages 1-11, December.
    20. Lussier, Bruno & Philp, Matthew & Hartmann, Nathaniel N. & Wieland, Heiko, 2021. "Social anxiety and salesperson performance: The roles of mindful acceptance and perceived sales manager support," Journal of Business Research, Elsevier, vol. 124(C), pages 112-125.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:159:y:2023:i:c:s0148296323001066. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.