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Socializing in emergencies—A review of the use of social media in emergency situations

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  • Simon, Tomer
  • Goldberg, Avishay
  • Adini, Bruria

Abstract

Social media tools are integrated in most parts of our daily lives, as citizens, netizens, researchers or emergency responders. Lessons learnt from disasters and emergencies that occurred globally in the last few years have shown that social media tools may serve as an integral and significant component of crisis response. Communication is one of the fundamental tools of emergency management. It becomes crucial when there are dozens of agencies and organizations responding to a disaster. Regardless of the type of emergency, whether a terrorist attack, a hurricane or an earthquake, communication lines may be overloaded and cellular networks overwhelmed as too many people attempt to use them to access information. Social scientists have presented that post-disaster active public participation was largely altruistic, including activities such as search and rescue, first aid treatment, victim evacuation, and on-line help. Social media provides opportunities for engaging citizens in the emergency management by both disseminating information to the public and accessing information from them. During emergency events, individuals are exposed to large quantities of information without being aware of their validity or risk of misinformation, but users are usually swift to correct them, thus making the social media “self-regulating”.

Suggested Citation

  • Simon, Tomer & Goldberg, Avishay & Adini, Bruria, 2015. "Socializing in emergencies—A review of the use of social media in emergency situations," International Journal of Information Management, Elsevier, vol. 35(5), pages 609-619.
  • Handle: RePEc:eee:ininma:v:35:y:2015:i:5:p:609-619
    DOI: 10.1016/j.ijinfomgt.2015.07.001
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    References listed on IDEAS

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    Cited by:

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    2. Umar Ali Bukar & Fatimah Sidi & Marzanah A. Jabar & Rozi Nor Haizan Nor & Salfarina Abdullah & Iskandar Ishak & Mustafa Alabadla & Ali Alkhalifah, 2022. "How Advanced Technological Approaches Are Reshaping Sustainable Social Media Crisis Management and Communication: A Systematic Review," Sustainability, MDPI, vol. 14(10), pages 1-26, May.
    3. Feng, Xinhang & Jiang, Yanli & Gai, Wenmei, 2024. "Rural community response to accidental toxic gas release: An individual emergency response model during self-organized evacuations," Reliability Engineering and System Safety, Elsevier, vol. 248(C).
    4. Son, Jaebong & Lee, Hyung Koo & Jin, Sung & Lee, Jintae, 2019. "Content features of tweets for effective communication during disasters: A media synchronicity theory perspective," International Journal of Information Management, Elsevier, vol. 45(C), pages 56-68.
    5. Agarwal, Shweta & Kumar, Shailendra & Goel, Utkarsh, 2019. "Stock market response to information diffusion through internet sources: A literature review," International Journal of Information Management, Elsevier, vol. 45(C), pages 118-131.
    6. Diana Contreras & Sean Wilkinson & Evangeline Alterman & Javier Hervás, 2022. "Accuracy of a pre-trained sentiment analysis (SA) classification model on tweets related to emergency response and early recovery assessment: the case of 2019 Albanian earthquake," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 113(1), pages 403-421, August.
    7. Pelen, Neslihan Nesliye & Gölgeli, Meltem, 2022. "Vector-borne disinformation during disasters and emergencies," Physica A: Statistical Mechanics and its Applications, Elsevier, vol. 596(C).
    8. Al-Omoush, Khaled Saleh & Garrido, Rubén & Cañero, Julio, 2023. "The impact of government use of social media and social media contradictions on trust in government and citizens’ attitudes in times of crisis," Journal of Business Research, Elsevier, vol. 159(C).
    9. Kerstin K. Zander & Jonas Rieskamp & Milad Mirbabaie & Mamoun Alazab & Duy Nguyen, 2023. "Responses to heat waves: what can Twitter data tell us?," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 116(3), pages 3547-3564, April.
    10. Ni, Zi-jian & Rong, Lili & Wang, Ning & Cao, Shuo, 2019. "Knowledge model for emergency response based on contingency planning system of China," International Journal of Information Management, Elsevier, vol. 46(C), pages 10-22.
    11. Elbanna, Amany & Bunker, Deborah & Levine, Linda & Sleigh, Anthony, 2019. "Emergency management in the changing world of social media: Framing the research agenda with the stakeholders through engaged scholarship," International Journal of Information Management, Elsevier, vol. 47(C), pages 112-120.
    12. Dionne Mitcham & Morgan Taylor & Curtis Harris, 2021. "Utilizing Social Media for Information Dispersal during Local Disasters: The Communication Hub Framework for Local Emergency Management," IJERPH, MDPI, vol. 18(20), pages 1-16, October.
    13. Dominik Emanuel Froehlich, 2021. "Career Networks in Shock: An Agenda for in-COVID/Post-COVID Career-Related Social Capital," Merits, MDPI, vol. 1(1), pages 1-10, November.
    14. Moran Bodas & Morel Ragoler & Yossi Rabby & Esther Krasner, 2021. "The Effect of Risk Communication on Public Behavior to Non-Conventional Terrorism—Randomized Control Trial," IJERPH, MDPI, vol. 19(1), pages 1-20, December.
    15. Boyang Shi & Weixiang Huang & Yuanyuan Dang & Wenhui Zhou, 2024. "Leveraging social media data for pandemic detection and prediction," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-18, December.
    16. Jamali, Mehdi & Nejat, Ali & Ghosh, Souparno & Jin, Fang & Cao, Guofeng, 2019. "Social media data and post-disaster recovery," International Journal of Information Management, Elsevier, vol. 44(C), pages 25-37.
    17. Luis-Millán González & José Devís-Devís & Maite Pellicer-Chenoll & Miquel Pans & Alberto Pardo-Ibañez & Xavier García-Massó & Fernanda Peset & Fernanda Garzón-Farinós & Víctor Pérez-Samaniego, 2021. "The Impact of COVID-19 on Sport in Twitter: A Quantitative and Qualitative Content Analysis," IJERPH, MDPI, vol. 18(9), pages 1-20, April.

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