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Conflict Management Styles and Innovation Performance: The Mediating Role of Organizational Agility

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  • Saad G. Yaseen

    (Al-Zaytoonah University of Jordan, Jordan)

  • Ghaleb A. El Refae

    (Al Ain University, UAE)

  • Dima M. Dajani

    (Al-Zaytoonah University of Jordan, Jordan)

  • Ashgan A. Ghanem

    (Al-Zaytoonah University of Jordan, Jordan)

Abstract

The aim of this research is to empirically investigate the relationship between conflict management styles (CMSs), organizational agility, and innovation performance. Covariance-based structural equation modeling was used to test Rahim and Bonoma conflict management styles and their relations to organizational agility and innovation performance. A total of 460 questionnaires were collected from the Jordanian telecommunication companies. Findings revealed that integrating style has a significant impact on the organizational agility and innovation performance. Organizational agility mediates the relationship between compromising and integrating conflict styles and innovation performance. The obliging, dominating, and avoiding conflict management styles have an insignificant effect on innovation performance. This research has significantly contributed to the existing literature where prior studies were mainly conducted in the Western context. The conflict management field is still under research in the Middle Eastern business context.

Suggested Citation

  • Saad G. Yaseen & Ghaleb A. El Refae & Dima M. Dajani & Ashgan A. Ghanem, 2021. "Conflict Management Styles and Innovation Performance: The Mediating Role of Organizational Agility," International Journal of Human Capital and Information Technology Professionals (IJHCITP), IGI Global, vol. 12(4), pages 31-45, October.
    • Handle: RePEc:igg:jhcitp:v:12:y:2021:i:4:p:31-45
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    Cited by:

    1. Al-Omoush, Khaled Saleh & Garrido, Rubén & Cañero, Julio, 2023. "The impact of government use of social media and social media contradictions on trust in government and citizens’ attitudes in times of crisis," Journal of Business Research, Elsevier, vol. 159(C).

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