IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v136y2021icp251-262.html
   My bibliography  Save this article

Reimagining attraction and retention of hospitality management talent– A multilevel identity perspective

Author

Listed:
  • King, Ceridwyn
  • Madera, Juan M.
  • Lee, Lindsey
  • Murillo, Enrique
  • Baum, Tom
  • Solnet, David

Abstract

Through the lens of hospitality, an industry with chronic retention issues, this article seeks to stimulate reflection on labor-intensive industries and how we can reimagine their responses to an evolving labor market environment when seeking to attract and retain management talent. Drawing on identity economics, whereby employees’ identity utility is an important incentive in employment decision-making, the necessity for a multilevel perspective of identity formation is advanced. Positing that employees’ work identity is informed by individual (micro), organizational (meso), and professional (macro) level factors, this perspective illuminates the important role that macro level stakeholders play in employee identity formation, particularly in the hospitality industry. Further, it emphasizes the interconnectedness of levels in shaping an employee’s identity and career decisions. Through a series of research questions, a line of inquiry is articulated for the purpose of addressing the challenges of attracting and retaining management talent from a holistic identity formation perspective.

Suggested Citation

  • King, Ceridwyn & Madera, Juan M. & Lee, Lindsey & Murillo, Enrique & Baum, Tom & Solnet, David, 2021. "Reimagining attraction and retention of hospitality management talent– A multilevel identity perspective," Journal of Business Research, Elsevier, vol. 136(C), pages 251-262.
  • Handle: RePEc:eee:jbrese:v:136:y:2021:i:c:p:251-262
    DOI: 10.1016/j.jbusres.2021.07.044
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296321005336
    Download Restriction: Full text for ScienceDirect subscribers only

    File URL: https://libkey.io/10.1016/j.jbusres.2021.07.044?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Gary Charness & Yan Chen, 2020. "Social Identity, Group Behavior, and Teams," Annual Review of Economics, Annual Reviews, vol. 12(1), pages 691-713, August.
    2. Ellen Ernst Kossek & Thomas Kalliath & Parveen Kalliath, 2012. "Achieving employee wellbeing in a changing work environment," International Journal of Manpower, Emerald Group Publishing Limited, vol. 33(7), pages 738-753, October.
    3. George A. Akerlof & Rachel E. Kranton, 2000. "Economics and Identity," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 115(3), pages 715-753.
    4. Michelle Wallace & Ian Lings & Roslyn Cameron & Neroli Sheldon, 2014. "Attracting and Retaining Staff: The Role of Branding and Industry Image," Springer Books, in: Roger Harris & Tom Short (ed.), Workforce Development, edition 127, chapter 2, pages 19-36, Springer.
    5. Rachel E. Kranton, 2016. "Identity Economics 2016: Where Do Social Distinctions and Norms Come From?," American Economic Review, American Economic Association, vol. 106(5), pages 405-409, May.
    6. Domen Bajde, 2019. "Branding an industry?," Journal of Brand Management, Palgrave Macmillan, vol. 26(5), pages 497-504, September.
    7. Timothy Besley & Maitreesh Ghatak, 2018. "Prosocial Motivation and Incentives," Annual Review of Economics, Annual Reviews, vol. 10(1), pages 411-438, August.
    8. Matthias Wenzel & Anja Perlich & Julia P. A. Thienen & Christoph Meinel, 2019. "New Ways of Data Entry in Doctor-Patient Encounters," Understanding Innovation, in: Christoph Meinel & Larry Leifer (ed.), Design Thinking Research, pages 159-177, Springer.
    9. George A. Akerlof & Rachel E. Kranton, 2005. "Identity and the Economics of Organizations," Journal of Economic Perspectives, American Economic Association, vol. 19(1), pages 9-32, Winter.
    10. Jan Wieseke & Johannes Ullrich & Oliver Christ & Rolf Dick, 2007. "Organizational identification as a determinant of customer orientation in service organizations," Marketing Letters, Springer, vol. 18(4), pages 265-278, December.
    11. Jean-Pierre Neveu & Stevan E. Hobfoll & Jonathon Halbesleben & M Westman, 2018. "Conservation of resources in the organizational context : the reality of resources and their consequences," Post-Print hal-02472360, HAL.
    12. Gurleen Kaur & Chanpreet Kaur, 2020. "COVID-19 and the Rise of the New Experience Economy," FIIB Business Review, , vol. 9(4), pages 239-248, December.
    13. Linda Mcdowell & Adina Batnitzky & Sarah Dyer, 2009. "Precarious Work and Economic Migration: Emerging Immigrant Divisions of Labour in Greater London's Service Sector," International Journal of Urban and Regional Research, Wiley Blackwell, vol. 33(1), pages 3-25, March.
    14. Tom Baum & Catherine Cheung & Haiyan Kong & Anna Kralj & Shelagh Mooney & Hải Nguyễn Thị Thanh & Sridar Ramachandran & Marinela Dropulić Ružić & May Ling Siow, 2016. "Sustainability and the Tourism and Hospitality Workforce: A Thematic Analysis," Sustainability, MDPI, vol. 8(8), pages 1-21, August.
    15. Robinson, Richard N.S. & Baum, Tom & Golubovskaya, Maria & Solnet, David J. & Callan, Victor, 2019. "Applying endosymbiosis theory: Tourism and its young workers," Annals of Tourism Research, Elsevier, vol. 78(C), pages 1-1.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Yang Yang, 2023. "Hukou Identity and Economic Behaviours: A Social Identity Perspective," Erudite Ph.D Dissertations, Erudite, number ph23-02 edited by Catherine Bros & Julie Lochard.
    2. Adnan, Wifag & Arin, K. Peren & Charness, Gary & Lacomba, Juan A. & Lagos, Francisco, 2022. "Which social categories matter to people: An experiment," Journal of Economic Behavior & Organization, Elsevier, vol. 193(C), pages 125-145.
    3. Andrew S. Hanks & Kevin M. Kniffin & Xuechao Qian & Bo Wang & Bruce A. Weinberg, 2022. "First Foot Forward: A Two-Step Econometric Method for Parsing and Estimating the Impacts of Multiple Identities," NBER Working Papers 30293, National Bureau of Economic Research, Inc.
    4. Robert Dur & Ola Kvaløy & Anja Schöttner, 2022. "Leadership Styles and Labor Market Conditions," Management Science, INFORMS, vol. 68(4), pages 3150-3168, April.
    5. Campbell, Stuart & Nuevo-Chiquero, Ana & Popli, Gurleen & Ratcliffe, Anita, 2019. "Parental Ethnic Identity and Child Development," IZA Discussion Papers 12104, Institute of Labor Economics (IZA).
    6. Martinangeli, Andrea F.M. & Martinsson, Peter, 2020. "We, the rich: Inequality, identity and cooperation," Journal of Economic Behavior & Organization, Elsevier, vol. 178(C), pages 249-266.
    7. Kampkötter, Patrick & Petters, Lea M. & Sliwka, Dirk, 2021. "Employee identification and wages – on the economics of “Affective Commitment”," Journal of Economic Behavior & Organization, Elsevier, vol. 188(C), pages 608-626.
    8. Marie Claire Villeval, 2021. "Group Identity and Social Preferences by Yan Chen and Sherry X. Li," Post-Print halshs-03504258, HAL.
    9. Stuart Campbell, 2019. "National identity among economic and non-economic immigrants," Review of Economics of the Household, Springer, vol. 17(2), pages 411-438, June.
    10. Marie Claire Villeval, 2021. "Group Identity and Social Preferences (chapter X)," Post-Print halshs-03504316, HAL.
    11. Stuart Campbell & Ana Nuevo‐Chiquero & Gurleen Popli & Anita Ratcliffe, 2020. "Parental Ethnic Identity and Child Test Scores," Fiscal Studies, John Wiley & Sons, vol. 41(4), pages 851-881, December.
    12. Charness, Gary & Bartolomeo, Giovanni Di & Papa, Stefano, 2024. "A stranger in a strange land: Promises and identity," Games and Economic Behavior, Elsevier, vol. 144(C), pages 13-28.
    13. Jolian McHardy & Anita Ratcliffe, 2017. "Identity conflict: A framework and empirical investigation," Working Papers 2017006, The University of Sheffield, Department of Economics.
    14. Zhang, Yang & He, Longfei, 2021. "Theory and experiments on network games of public goods: inequality aversion and welfare preference," Journal of Economic Behavior & Organization, Elsevier, vol. 190(C), pages 326-347.
    15. Carter, Susan Payne & Swisher, Ryan D., 2020. "The effect of moving away from home on employee retention: Evidence among U.S. army soldiers," Regional Science and Urban Economics, Elsevier, vol. 85(C).
    16. Joaquín, 2018. "Educación artística, elección de bachillerato y capacidades. Efecto de la creación del bachillerato artístico en la matrícula universitaria," Documentos de Investigación Estudiantil (students working papers) 18-03, Instituto de Economía - IECON.
    17. Nadia Burani, 2021. "No mission? No motivation. On hospitals' organizational form and charity care provision," Health Economics, John Wiley & Sons, Ltd., vol. 30(12), pages 3203-3219, December.
    18. Bernard, Mark & Hett, Florian & Mechtel, Mario, 2016. "Social identity and social free-riding," European Economic Review, Elsevier, vol. 90(C), pages 4-17.
    19. Robert (A.J.) Dur & Ola Kvaloy & Anja Schottner, 2018. "Non-Competitive Wage-Setting as a Cause of Unfriendly and Inefficient Leadership," Tinbergen Institute Discussion Papers 18-094/VII, Tinbergen Institute.
    20. Kohei Kubota & Akiko Kamesaka & Masao Ogaki & Fumio Ohtake, 2013. "Cultures, Worldviews, and Intergenerational Altruism," ERSA conference papers ersa13p758, European Regional Science Association.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:136:y:2021:i:c:p:251-262. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.