Frontline employees’ compliance with fuzzy requests: A request–appraisal–behavior perspective
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DOI: 10.1016/j.jbusres.2021.03.052
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Cited by:
- Nan Zhu & Yuxin Liu & Jianwei Zhang & Na Wang, 2023. "Contingent reward versus punishment and compliance behavior: the mediating role of affective attitude and the moderating role of operational capabilities of artificial intelligence," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-11, December.
- Li, Xiaodong & Liu, Zibing & Ren, Ai & Gong, Bengang, 2022. "What fuzzy requests bring to frontline employees: An absorptive capacity theory perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 67(C).
- Lee, Ruby P. & Wei, Susan, 2023. "Do employee orientation and societal orientation matter in the customer orientation—Performance link?," Journal of Business Research, Elsevier, vol. 159(C).
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Keywords
Fuzzy request; Compliance behavior; Request–appraisal–behavior; Service encounter;All these keywords.
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