What fuzzy requests bring to frontline employees: An absorptive capacity theory perspective
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DOI: 10.1016/j.jretconser.2022.102986
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- Gaan, Niharika & Shin, Yuhyung, 2023. "Sales employees’ polychronicity and sales-service ambidexterity: Mediation of work engagement and moderation of store manager support," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
- Lessassy, Léopold, 2023. "Investigating a three-way interaction of manufacturer control, retail control and dependence on salesforce performance. Does the role of frontline employees matters ?," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
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Keywords
Fuzzy requests; Absorptive capacity theory; Service innovation; Performance;All these keywords.
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