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Explaining the Misuse of Information Systems Resources in the Workplace: A Dual-Process Approach

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  • Amanda Chu
  • Patrick Chau
  • Mike So

Abstract

The aim of this study is to gain an understanding of why employees misuse information systems resources (commit IS resource misuse) in the workplace. Rather than consider “intention,” as existing behavioral research commonly does, this study investigates actual behavior and employs IS resource misuse as the dependent variable. Data from a web-based survey are analyzed using the partial least squares approach. In light of the dual-process approach and the theory of planned behavior, the findings suggest that IS resource misuse may be both an intentional type of behavior and an unreasoned action. Perceived behavioral control influences employees’ IS resource misuse actions via their desires or intentions, whereas attitude toward such misuse affects these actions via employees’ desires alone. Subjective norm is found not to affect employees’ IS resource misuse via either desires or intentions. In terms of its theoretical contribution, this study considers unethical behavior in information systems by incorporating a dual-process model and the theory of planned behavior. With regard to its managerial significance, the study’s results will help managers to better understand why employees commit IS resource misuse within organizations. Copyright Springer Science+Business Media Dordrecht 2015

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  • Amanda Chu & Patrick Chau & Mike So, 2015. "Explaining the Misuse of Information Systems Resources in the Workplace: A Dual-Process Approach," Journal of Business Ethics, Springer, vol. 131(1), pages 209-225, September.
    • Handle: RePEc:kap:jbuset:v:131:y:2015:i:1:p:209-225
    DOI: 10.1007/s10551-014-2250-4
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    Cited by:

    1. Amanda M. Y. Chu & Connie K. W. Liu & Mike K. P. So & Benson S. Y. Lam, 2021. "Factors for Sustainable Online Learning in Higher Education during the COVID-19 Pandemic," Sustainability, MDPI, vol. 13(9), pages 1-16, April.
    2. Andy C. Y. Chong & Amanda M. Y. Chu & Mike K. P. So & Ray S. W. Chung, 2019. "Asking Sensitive Questions Using the Randomized Response Approach in Public Health Research: An Empirical Study on the Factors of Illegal Waste Disposal," IJERPH, MDPI, vol. 16(6), pages 1-15, March.
    3. Amanda M. Y. Chu, 2021. "Illegal Waste Dumping under a Municipal Solid Waste Charging Scheme: Application of the Neutralization Theory," Sustainability, MDPI, vol. 13(16), pages 1-10, August.
    4. Amanda M. Y. Chu & Mike K. P. So & Ray S. W. Chung, 2018. "Applying the Randomized Response Technique in Business Ethics Research: The Misuse of Information Systems Resources in the Workplace," Journal of Business Ethics, Springer, vol. 151(1), pages 195-212, August.
    5. Rao Faizan Ali & P.D.D. Dominic & Kashif Ali, 2020. "Organizational Governance, Social Bonds and Information Security Policy Compliance: A Perspective towards Oil and Gas Employees," Sustainability, MDPI, vol. 12(20), pages 1-27, October.
    6. Egor Evdokimov & Dean Hanlon & Edwin KiaYang Lim, 2022. "Do Generalist CEOs Magnify Boardroom Backscratching?," Journal of Business Ethics, Springer, vol. 181(1), pages 221-247, November.
    7. Amanda M. Y. Chu & Mike K. P. So, 2020. "Organizational Information Security Management for Sustainable Information Systems: An Unethical Employee Information Security Behavior Perspective," Sustainability, MDPI, vol. 12(8), pages 1-25, April.

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