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Consumer Intention to Participate in E-Waste Collection Programs: A Study of Smartphone Waste in Indonesia

Author

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  • Diana Puspita Sari

    (Department of Mechanical and Industrial Engineering, Universitas Gadjah Mada, Yogyakarta 55281, Indonesia
    Department of Industrial Engineering, Diponegoro University, Semarang 50275, Indonesia)

  • Nur Aini Masruroh

    (Department of Mechanical and Industrial Engineering, Universitas Gadjah Mada, Yogyakarta 55281, Indonesia)

  • Anna Maria Sri Asih

    (Department of Mechanical and Industrial Engineering, Universitas Gadjah Mada, Yogyakarta 55281, Indonesia)

Abstract

Indonesia is a developing country with a low-level e-waste management system based on a limited number of informal initiatives. E-waste requires proper management procedures, which involve the design of a reverse logistics management network. Consumers play a critical role in such a network, because the network runs when they willingly participate as suppliers of waste. This paper applies the Theory of Planned Behavior framework and extends it using Reverse Logistics drivers, the Value Belief Norm Theory, and facility accessibility to explain consumer intention to participate in e-waste collection programs. A survey was conducted on smartphone users in Indonesia, with a total of 324 valid questionnaires. The results showed that government drivers, facility accessibility, and personal attitudes significantly influence consumer intentions. Environmental concern has a positive influence on consumer intentions through the variables of the Theory of Planned Behavior and perceived behavioral control through government drivers. This study shows the need for integration, because the variables reinforce each other. However, neither economic drivers nor subjective norms significantly influence consumer intentions. This finding distinguishes Indonesia from other countries, especially developed countries, in that e-waste collection programs have not become part of the culture in Indonesia. For this reason, Indonesia needs regulations, as the most influential variable, to regulate the implementation of such a program.

Suggested Citation

  • Diana Puspita Sari & Nur Aini Masruroh & Anna Maria Sri Asih, 2021. "Consumer Intention to Participate in E-Waste Collection Programs: A Study of Smartphone Waste in Indonesia," Sustainability, MDPI, vol. 13(5), pages 1-28, March.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:5:p:2759-:d:510132
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    Cited by:

    1. Yan Fang & Zhuowen Qu & Wenhua Wang, 2023. "Developing the Scale for Measuring the Service Quality of Internet-Based E-Waste Collection Platforms," Sustainability, MDPI, vol. 15(9), pages 1-16, May.
    2. Hilal Shams & Altaf Hossain Molla & Mohd Nizam Ab Rahman & Hawa Hishamuddin & Zambri Harun & Nallapaneni Manoj Kumar, 2023. "Exploring Industry-Specific Research Themes on E-Waste: A Literature Review," Sustainability, MDPI, vol. 15(16), pages 1-22, August.
    3. Ayisha Siddiqua & Maisa El Gamal & Waheed Kareem Abdul & Lama Mahmoud & Fares M Howari, 2022. "E-Device Purchase and Disposal Behaviours in the UAE: An Exploratory Study," Sustainability, MDPI, vol. 14(8), pages 1-23, April.
    4. Diana Puspita Sari & Nur Aini Masruroh & Anna Maria Sri Asih, 2021. "Extended Maximal Covering Location and Vehicle Routing Problems in Designing Smartphone Waste Collection Channels: A Case Study of Yogyakarta Province, Indonesia," Sustainability, MDPI, vol. 13(16), pages 1-23, August.
    5. Swati Garg & Asad Ahmad & Dag Øivind Madsen & Shahab Saquib Sohail, 2023. "Sustainable Behavior with Respect to Managing E-Wastes: Factors Influencing E-Waste Management among Young Consumers," IJERPH, MDPI, vol. 20(1), pages 1-15, January.

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