IDEAS home Printed from https://ideas.repec.org/a/eee/jaitra/v92y2021ics0969699721000235.html
   My bibliography  Save this article

An explorative study of corporate travellers’ perception at a German airport

Author

Listed:
  • Schmalz, Ulrike
  • Paul, Annika
  • Gissibl, Viola

Abstract

The modern working environment is changing at a fast pace due to factors such as globalisation, digitalisation, and demographic trends. Taking an exploratory approach, this study examines how prevailing factors shaping the working world may influence the perception of business air travellers. Relevant factors are identified through a literature review, which results are confirmed by expert interviews (NÂ =Â 11). Business travellers are surveyed (NÂ =Â 67) at Munich Airport regarding their personal experiences and their evaluations of these identified factors. Their perceptions concerning the psychological and physical experience, digitalisation, age, and gender are examined in detail.

Suggested Citation

  • Schmalz, Ulrike & Paul, Annika & Gissibl, Viola, 2021. "An explorative study of corporate travellers’ perception at a German airport," Journal of Air Transport Management, Elsevier, vol. 92(C).
    • Handle: RePEc:eee:jaitra:v:92:y:2021:i:c:s0969699721000235
    DOI: 10.1016/j.jairtraman.2021.102040
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0969699721000235
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jairtraman.2021.102040?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Per Gustafson, 2014. "Business Travel from the Traveller's Perspective: Stress, Stimulation and Normalization," Mobilities, Taylor & Francis Journals, vol. 9(1), pages 63-83, February.
    2. Tanrıverdi, Gökhan & Bakır, Mahmut & Merkert, Rico, 2020. "What can we learn from the JATM literature for the future of aviation post Covid-19? - A bibliometric and visualization analysis," Journal of Air Transport Management, Elsevier, vol. 89(C).
    3. Mason, Keith J. & Alamdari, F., 2007. "EU network carriers, low cost carriers and consumer behaviour: A Delphi study of future trends," Journal of Air Transport Management, Elsevier, vol. 13(5), pages 299-310.
    4. Claus Lassen, 2010. "Environmentalist in Business Class: An Analysis of Air Travel and Environmental Attitude," Transport Reviews, Taylor & Francis Journals, vol. 30(6), pages 733-751, February.
    5. Linden, Erik, 2021. "Pandemics and environmental shocks: What aviation managers should learn from COVID-19 for long-term planning," Journal of Air Transport Management, Elsevier, vol. 90(C).
    6. Martínez-Garcia, Esther & Ferrer-Rosell, Berta & Coenders, GermÃ, 2012. "Profile of business and leisure travelers on low cost carriers in Europe," Journal of Air Transport Management, Elsevier, vol. 20(C), pages 12-14.
    7. Linz, Marco, 2012. "Scenarios for the aviation industry: A Delphi-based analysis for 2025," Journal of Air Transport Management, Elsevier, vol. 22(C), pages 28-35.
    8. Böhler, Susanne & Grischkat, Sylvie & Haustein, Sonja & Hunecke, Marcel, 2006. "Encouraging environmentally sustainable holiday travel," Transportation Research Part A: Policy and Practice, Elsevier, vol. 40(8), pages 652-670, October.
    9. Nenem, Sukru & Graham, Anne & Dennis, Nigel, 2020. "Airline schedule and network competitiveness: A consumer-centric approach for business travel," Annals of Tourism Research, Elsevier, vol. 80(C).
    10. Lin, YiHsin & Ryan, Chris, 2016. "From mission statement to airline branding," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 150-160.
    11. Unger, Orit & Uriely, Natan & Fuchs, Galia, 2016. "The business travel experience," Annals of Tourism Research, Elsevier, vol. 61(C), pages 142-156.
    12. Yolande Strengers, 2015. "Meeting in the Global Workplace: Air Travel, Telepresence and the Body," Mobilities, Taylor & Francis Journals, vol. 10(4), pages 592-608, September.
    13. O'Keefe, Paul & Caulfield, Brian & Brazil, William & White, Peter, 2016. "The impacts of telecommuting in Dublin," Research in Transportation Economics, Elsevier, vol. 57(C), pages 13-20.
    14. Dube, Kaitano & Nhamo, Godwell & Chikodzi, David, 2021. "COVID-19 pandemic and prospects for recovery of the global aviation industry," Journal of Air Transport Management, Elsevier, vol. 92(C).
    15. Albers, Sascha & Rundshagen, Volker, 2020. "European airlines′ strategic responses to the COVID-19 pandemic (January-May, 2020)," Journal of Air Transport Management, Elsevier, vol. 87(C).
    16. Hares, Andrew & Dickinson, Janet & Wilkes, Keith, 2010. "Climate change and the air travel decisions of UK tourists," Journal of Transport Geography, Elsevier, vol. 18(3), pages 466-473.
    17. Samanci, Simge & Didem Atalay, Kumru & Bahar Isin, Feride, 2021. "Focusing on the big picture while observing the concerns of both managers and passengers in the post-covid era," Journal of Air Transport Management, Elsevier, vol. 90(C).
    18. Suau-Sanchez, Pere & Voltes-Dorta, Augusto & Cugueró-Escofet, Natàlia, 2020. "An early assessment of the impact of COVID-19 on air transport: Just another crisis or the end of aviation as we know it?," Journal of Transport Geography, Elsevier, vol. 86(C).
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Lopez-Valpuesta, Lourdes & Casas-Albala, Diana, 2023. "Has passenger satisfaction at airports changed with the onset of COVID-19? The case of Seville Airport (Spain)," Journal of Air Transport Management, Elsevier, vol. 108(C).
    2. Rubio-Andrada, Luis & Celemín-Pedroche, María Soledad & Escat-Cortés, María-Dolores & Jiménez-Crisóstomo, Abel, 2023. "Passengers satisfaction with the technologies used in smart airports: An empirical study from a gender perspective," Journal of Air Transport Management, Elsevier, vol. 107(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Kim, Myeonghyeon & Sohn, Jeongwoong, 2022. "Passenger, airline, and policy responses to the COVID-19 crisis: The case of South Korea," Journal of Air Transport Management, Elsevier, vol. 98(C).
    2. Michelmann, Johannes & Schmalz, Ulrike & Becker, Axel & Stroh, Florian & Behnke, Sebastian & Hornung, Mirko, 2023. "Influence of COVID-19 on air travel - A scenario study toward future trusted aviation," Journal of Air Transport Management, Elsevier, vol. 106(C).
    3. Chen, Yuting & Fuellhart, Kurt & Grubesic, Tony H. & Zhang, Shengrun & Witlox, Frank, 2024. "An analysis of the context factors influencing the diverse response of airports to COVID-19 using panel and group regression," Transportation Research Part A: Policy and Practice, Elsevier, vol. 179(C).
    4. Sun, Xiaoqian & Wandelt, Sebastian & Zhang, Anming, 2022. "STARTUPS: Founding airlines during COVID-19 - A hopeless endeavor or an ample opportunity for a better aviation system?," Transport Policy, Elsevier, vol. 118(C), pages 10-19.
    5. Su, Junbiao & Wu, Hanjun & Tsui, Kan Wai Hong & Fu, Xiaowen & Lei, Zheng, 2023. "Aviation resilience during the COVID-19 pandemic: A case study of the European aviation market," Transportation Research Part A: Policy and Practice, Elsevier, vol. 177(C).
    6. Hiney, Noel & Efthymiou, Marina & Morgenroth, Edgar, 2023. "Impact of Covid-19 on Irish airport stakeholder relationships," Annals of Tourism Research, Elsevier, vol. 102(C).
    7. Yiu, Cho Yin & Ng, Kam K.H. & Yu, Simon C.M. & Yu, Chun Wah, 2022. "Sustaining aviation workforce after the pandemic: Evidence from Hong Kong aviation students toward skills, specialised training, and career prospects through a mixed-method approach," Transport Policy, Elsevier, vol. 128(C), pages 179-192.
    8. Bruderer Enzler, Heidi, 2017. "Air travel for private purposes. An analysis of airport access, income and environmental concern in Switzerland," Journal of Transport Geography, Elsevier, vol. 61(C), pages 1-8.
    9. Warnock-Smith, David & Graham, Anne & O'Connell, John F. & Efthymiou, Marina, 2021. "Impact of COVID-19 on air transport passenger markets: Examining evidence from the Chinese market," Journal of Air Transport Management, Elsevier, vol. 94(C).
    10. Pérez-Campuzano, Darío & Rubio Andrada, Luis & Morcillo Ortega, Patricio & López-Lázaro, Antonio, 2022. "Visualizing the historical COVID-19 shock in the US airline industry: A Data Mining approach for dynamic market surveillance," Journal of Air Transport Management, Elsevier, vol. 101(C).
    11. Sun, Xiaoqian & Wandelt, Sebastian & Zheng, Changhong & Zhang, Anming, 2021. "COVID-19 pandemic and air transportation: Successfully navigating the paper hurricane," Journal of Air Transport Management, Elsevier, vol. 94(C).
    12. Kuo, Pei-Fen & Brawiswa Putra, I Gede & Setiawan, Faizal Azmi & Wen, Tzai-Hung & Chiu, Chui-Sheng & Sulistyah, Umroh Dian, 2022. "The impact of the COVID-19 pandemic on O-D flow and airport networks in the origin country and in Northeast Asia," Journal of Air Transport Management, Elsevier, vol. 100(C).
    13. Cui, Qiang & Hu, Yu-xin & Yu, Li-ting, 2022. "Can the aviation industry achieve carbon emission reduction and revenue growth simultaneously under the CNG2020 strategy? An empirical study with 25 benchmarking airlines," Energy, Elsevier, vol. 245(C).
    14. Gualini, Andrea & Zou, Li & Dresner, Martin, 2023. "Airline strategies during the pandemic: What worked?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 170(C).
    15. Unger, Orit & Uriely, Natan & Fuchs, Galia, 2021. "On-site animosity and national identity: Business travelers on stage," Annals of Tourism Research, Elsevier, vol. 88(C).
    16. Budd, Thomas & Suau-Sanchez, Pere & Halpern, Nigel & Mwesiumo, Deodat & Bråthen, Svein, 2021. "An assessment of air passenger confidence a year into the COVID-19 crisis: A segmentation analysis of passengers in Norway," Journal of Transport Geography, Elsevier, vol. 96(C).
    17. Chen, Yuting & Fuellhart, Kurt & Grubesic, Tony H. & Zhang, Shengrun & Witlox, Frank, 2023. "Diverging spatiotemporal responses to COVID-19Â by airports: Evidence from China," Journal of Air Transport Management, Elsevier, vol. 113(C).
    18. Garaus, Marion & Hudáková, Melánia, 2022. "The impact of the COVID-19 pandemic on tourists’ air travel intentions: The role of perceived health risk and trust in the airline," Journal of Air Transport Management, Elsevier, vol. 103(C).
    19. Christopher Findlay & Hein Roelfsema & Niall Van De Wouw, 2021. "Feeling the Pulse of Global Value Chains: Air Cargo and COVID-19," Working Papers DP-2021-23, Economic Research Institute for ASEAN and East Asia (ERIA).
    20. Ferrer-Rosell, Berta & Coenders, GermÃ, 2017. "Airline type and tourist expenditure: Are full service and low cost carriers converging or diverging?," Journal of Air Transport Management, Elsevier, vol. 63(C), pages 119-125.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jaitra:v:92:y:2021:i:c:s0969699721000235. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.journals.elsevier.com/journal-of-air-transport-management/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.