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Business Travel from the Traveller's Perspective: Stress, Stimulation and Normalization

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  • Per Gustafson

Abstract

For growing numbers of businesspeople, managers and public officials, work involves travel. This study investigates what business travel means to travellers. What are their experiences of travel and what are the consequences of travel for their professional and personal lives? Qualitative interviews with frequent business travellers and corporate travel managers show that travel may be both stressful and stimulating. It may be associated with physical and psychological strain, increased workloads and difficulties in balancing work and private life, but also with enriching experiences, social and professional status and a cosmopolitan identity. It may also promote travellers' professional careers. However, in some respects, an ongoing normalization of travel seems to have moderating effects on both stress and stimulation among travellers. This normalization occurs on three different levels: the societal, organizational and individual.

Suggested Citation

  • Per Gustafson, 2014. "Business Travel from the Traveller's Perspective: Stress, Stimulation and Normalization," Mobilities, Taylor & Francis Journals, vol. 9(1), pages 63-83, February.
    • Handle: RePEc:taf:rmobxx:v:9:y:2014:i:1:p:63-83
    DOI: 10.1080/17450101.2013.784539
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    Cited by:

    1. Willis, Cheryl & Ladkin, Adele & Jain, Juliet & Clayton, William, 2017. "Present whilst absent: Home and the business tourist gaze," Annals of Tourism Research, Elsevier, vol. 63(C), pages 48-59.
    2. Scott A Cohen & Stefan Gössling, 2015. "A darker side of hypermobility," Environment and Planning A, , vol. 47(8), pages 166-1679, August.
    3. Unger, Orit & Uriely, Natan & Fuchs, Galia, 2021. "On-site animosity and national identity: Business travelers on stage," Annals of Tourism Research, Elsevier, vol. 88(C).
    4. Ambrose, Scott C. & Waguespack, Blaise P. & Rutherford, Brian N., 2021. "The negative effects of travel friction among road warrior salespeople," Journal of Air Transport Management, Elsevier, vol. 95(C).
    5. Unger, Orit & Uriely, Natan, 2022. "The bleisure memories of business travelers," Annals of Tourism Research, Elsevier, vol. 97(C).
    6. Schmalz, Ulrike & Ringbeck, Jürgen & Spinler, Stefan, 2021. "Door-to-door air travel: Exploring trends in corporate reports using text classification models," Technological Forecasting and Social Change, Elsevier, vol. 170(C).
    7. Schmalz, Ulrike & Paul, Annika & Gissibl, Viola, 2021. "An explorative study of corporate travellers’ perception at a German airport," Journal of Air Transport Management, Elsevier, vol. 92(C).
    8. Shliselberg, Rebecca & Givoni, Moshe & Kaplan, Sigal, 2020. "A behavioral framework for measuring motility: Linking past mobility experiences, motility and eudemonic well-being," Transportation Research Part A: Policy and Practice, Elsevier, vol. 141(C), pages 69-85.
    9. Ye, Tian & Xu, Honggang, 2020. "The impact of business travel on travelers' well-being," Annals of Tourism Research, Elsevier, vol. 85(C).
    10. Unger, Orit & Uriely, Natan & Fuchs, Galia, 2016. "The business travel experience," Annals of Tourism Research, Elsevier, vol. 61(C), pages 142-156.

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