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Airline schedule and network competitiveness: A consumer-centric approach for business travel

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  • Nenem, Sukru
  • Graham, Anne
  • Dennis, Nigel

Abstract

The aim of this paper is to undertake a comparative analysis of the competitiveness of airline schedules and networks from a business traveller perspective with a particular focus on Europe and travel to and from this continent. A unique and innovative customer-centric model is developed using a passenger survey and airline schedule data to overcome the shortcomings of traditional models that lack the passenger viewpoint. The results show that Austrian Airlines/Vienna airport and Swiss/Zurich airport have the highest quality connections, while the top five competing European hubs are served by the Lufthansa group. The findings provide a significant opportunity to airlines to grow their knowledge and understanding of their competitive position and their ability to offer scheduling convenience to passengers.

Suggested Citation

  • Nenem, Sukru & Graham, Anne & Dennis, Nigel, 2020. "Airline schedule and network competitiveness: A consumer-centric approach for business travel," Annals of Tourism Research, Elsevier, vol. 80(C).
    • Handle: RePEc:eee:anture:v:80:y:2020:i:c:s0160738319301793
    DOI: 10.1016/j.annals.2019.102822
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