Is there really an Asian connection? Professional service quality perceptions and customer satisfaction
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- Diallo, Mbaye Fall & Seck, Anne Marianne, 2018. "How store service quality affects attitude toward store brands in emerging countries: Effects of brand cues and the cultural context," Journal of Business Research, Elsevier, vol. 86(C), pages 311-320.
- Mohamed Ali Barakat, 2021. "Factors Affecting Brand Equity in Fast Food Restaurants Industry in Egypt," International Journal of Business and Management, Canadian Center of Science and Education, vol. 15(5), pages 117-117, July.
- RTLA De Silva & TP Ekanayake & HPDSN Karunasekara & WGAL Wijerathne & WDH De Mel, 2022. "Impact of Service Quality on Customer Satisfaction: Evidence from A Mini Supermarket," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 6(7), pages 628-631, July.
- Ladhari, Riadh & Pons, Frank & Bressolles, Grégory & Zins, Michel, 2011. "Culture and personal values: How they influence perceived service quality," Journal of Business Research, Elsevier, vol. 64(9), pages 951-957, September.
- Tobacyk, Jerome J. & Babin, Barry J. & Attaway, Jill S. & Socha, Stanislaw & Shows, David & James, Kevin, 2011. "Materialism through the eyes of Polish and American consumers," Journal of Business Research, Elsevier, vol. 64(9), pages 944-950, September.
- Raschke, Robyn L. & Krishen, Anjala S. & Kachroo, Pushkin & Maheshwari, Pankaj, 2013. "A combinatorial optimization based sample identification method for group comparisons," Journal of Business Research, Elsevier, vol. 66(9), pages 1267-1271.
- Min Zhang & Biying Jin & G. Alan Wang & Thong Ngee Goh & Zhen He, 2016. "A Study of Key Success Factors of Service Enterprises in China," Journal of Business Ethics, Springer, vol. 134(1), pages 1-14, March.
- Zhu, Ying & Freeman, Susan & Cavusgil, S. Tamer, 2018. "Service quality delivery in a cross-national context," International Business Review, Elsevier, vol. 27(5), pages 1022-1032.
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Keywords
Professional services Service quality Customer satisfaction;Statistics
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