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Interventions promoting employee “speaking-up” within healthcare workplaces: A systematic narrative review of the international literature

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  • Jones, Aled
  • Blake, Joanne
  • Adams, Mary
  • Kelly, Daniel
  • Mannion, Russell
  • Maben, Jill

Abstract

Healthcare systems worldwide increasingly value the contribution of employee voice in ensuring the quality of patient care. Although employees’ concerns are often dealt with satisfactorily, considerable evidence suggests that some employees may feel unable to speak-up, and even when they do their concerns may be ignored. As a result, in addition to trans-national and national policies, workplace interventions that support employees to speak-up about their concerns have recently increased.

Suggested Citation

  • Jones, Aled & Blake, Joanne & Adams, Mary & Kelly, Daniel & Mannion, Russell & Maben, Jill, 2021. "Interventions promoting employee “speaking-up” within healthcare workplaces: A systematic narrative review of the international literature," Health Policy, Elsevier, vol. 125(3), pages 375-384.
    • Handle: RePEc:eee:hepoli:v:125:y:2021:i:3:p:375-384
    DOI: 10.1016/j.healthpol.2020.12.016
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    References listed on IDEAS

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    1. Noort, Mark C. & Reader, Tom W. & Gillespie, Alex, 2019. "Speaking up to prevent harm: a systematic review of the safety voice literature," LSE Research Online Documents on Economics 100774, London School of Economics and Political Science, LSE Library.
    2. Canan Corus & Bige Saatcioglu, 2015. "An intersectionality framework for transformative services research," The Service Industries Journal, Taylor & Francis Journals, vol. 35(7-8), pages 415-429, May.
    3. Bonello, Marjorie & Morris, Jane & Azzopardi Muscat, Natasha, 2018. "The role of national culture in shaping health workforce collaboration: Lessons learned from a case study on attitudes to interprofessional education in Malta," Health Policy, Elsevier, vol. 122(10), pages 1063-1069.
    4. Anita L. Tucker & Sara J. Singer, 2015. "The Effectiveness of Management-By-Walking-Around: A Randomized Field Study," Production and Operations Management, Production and Operations Management Society, vol. 24(2), pages 253-271, February.
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    Cited by:

    1. Jamieson Gilmore, Kendall & Corazza, Ilaria & Coletta, Lucrezia & Allin, Sara, 2023. "The uses of Patient Reported Experience Measures in health systems: A systematic narrative review," Health Policy, Elsevier, vol. 128(C), pages 1-10.

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