Consumer Vulnerability: Overview And Synthesis Of The Current State Of Knowledge And Future Service-Related Research Directions
Author
Abstract
Suggested Citation
Download full text from publisher
References listed on IDEAS
- Childers, Terry L. & Kaufman-Scarborough, Carol, 2009. "Expanding opportunities for online shoppers with disabilities," Journal of Business Research, Elsevier, vol. 62(5), pages 572-578, May.
- I. Eskytė, 2019. "Disabled People’s Vulnerability in the European Single Market: The Case of Consumer Information," Journal of Consumer Policy, Springer, vol. 42(4), pages 521-543, December.
- Drew M. Anderson & Alexander Strand & J. Michael Collins, 2018. "The Impact of Electronic Payments for Vulnerable Consumers: Evidence from Social Security," Journal of Consumer Affairs, Wiley Blackwell, vol. 52(1), pages 35-60, March.
- Snyder, Hannah, 2019. "Literature review as a research methodology: An overview and guidelines," Journal of Business Research, Elsevier, vol. 104(C), pages 333-339.
- Paul Harrison & Marta Massi & Kathryn Chalmers, 2014. "Beyond Door-to-Door: The Implications of Invited In-Home Selling," Journal of Consumer Affairs, Wiley Blackwell, vol. 48(1), pages 195-221, March.
- Brenkert, George G., 1998. "Marketing and the Vulnerable," Business Ethics Quarterly, Cambridge University Press, vol. 8(S1), pages 7-20, January.
- Céline del Bucchia & Cristel Antonia Russell & Claire Burlat & Caroline Lancelot Miltgen, 2021. "Empowerment as latent vulnerability in techno-mediated consumption journeys," Post-Print hal-02566576, HAL.
- Judith Clifton & Marcos Fernández-Gutiérrez & Myriam GarcÃa-Olalla, 2017. "Including vulnerable groups in financial services: insights from consumer satisfaction," Journal of Economic Policy Reform, Taylor & Francis Journals, vol. 20(3), pages 214-237, July.
- Arvid O. I. Hoffmann & Simon J. McNair, 2019. "How Does Consumers' Financial Vulnerability Relate to Positive and Negative Financial Outcomes? The Mediating Role of Individual Psychological Characteristics," Journal of Consumer Affairs, Wiley Blackwell, vol. 53(4), pages 1630-1673, December.
- Natalie Ross Adkins & Julie L. Ozanne, 2005. "The Low Literate Consumer," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 32(1), pages 93-105, June.
- Anderson, Laurel & Ostrom, Amy L. & Corus, Canan & Fisk, Raymond P. & Gallan, Andrew S. & Giraldo, Mario & Mende, Martin & Mulder, Mark & Rayburn, Steven W. & Rosenbaum, Mark S. & Shirahada, Kunio & W, 2013. "Transformative service research: An agenda for the future," Journal of Business Research, Elsevier, vol. 66(8), pages 1203-1210.
- Jenna Florendo & Hooman Estelami, 2019. "The role of cognitive style, gullibility, and demographics on the use of social media for financial decision making," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 24(1), pages 1-10, June.
- Robert W. Palmatier & Mark B. Houston & John Hulland, 2018. "Review articles: purpose, process, and structure," Journal of the Academy of Marketing Science, Springer, vol. 46(1), pages 1-5, January.
- Anonymous, 2013. "Introduction to the Issue," Journal of Wine Economics, Cambridge University Press, vol. 8(3), pages 243-243, December.
- Peter Cartwright, 2015. "Understanding and Protecting Vulnerable Financial Consumers," Journal of Consumer Policy, Springer, vol. 38(2), pages 119-138, June.
- Edwards, Karen & Rosenbaum, Mark S. & Brosdahl, Deborah & Hughes, Patrick, 2018. "Designing retail spaces for inclusion," Journal of Retailing and Consumer Services, Elsevier, vol. 44(C), pages 182-190.
- Jeri Jones & Karen Middleton, 2007. "Ethical Decision-Making by Consumers: The Roles of Product Harm and Consumer Vulnerability," Journal of Business Ethics, Springer, vol. 70(3), pages 247-264, February.
- Davis, Brennan & Pechmann, Cornelia, 2013. "Introduction to the Special Issue on transformative consumer research: Developing theory to mobilize efforts that improve consumer and societal well-being," Journal of Business Research, Elsevier, vol. 66(8), pages 1168-1170.
- David Griggs & Mark Stafford-Smith & Owen Gaffney & Johan Rockström & Marcus C. Öhman & Priya Shyamsundar & Will Steffen & Gisbert Glaser & Norichika Kanie & Ian Noble, 2013. "Sustainable development goals for people and planet," Nature, Nature, vol. 495(7441), pages 305-307, March.
- Therese Wilson, 2012. "Supporting Social Enterprises to Support Vulnerable Consumers: The Example of Community Development Finance Institutions and Financial Exclusion," Journal of Consumer Policy, Springer, vol. 35(2), pages 197-213, June.
- S. Umit Kucuk, 2016. "Consumerism in the Digital Age," Journal of Consumer Affairs, Wiley Blackwell, vol. 50(3), pages 515-538, November.
- David Rowthorn, 2019. "Is Child Advertising Inherently Unfair?," Journal of Business Ethics, Springer, vol. 158(3), pages 603-615, September.
- Abdelmajid Amine & Shérazade Gatfaoui, 2019. "Temporarily vulnerable consumers in a bank services setting," Post-Print hal-02405979, HAL.
- Kesavan, Ram & Mascarenhas, Oswald & Bernacchi, Michael D., 2019. "Passive Consumers, Vulnerabilities and Public Policies," Business and Economics Research Journal, Uludag University, Faculty of Economics and Administrative Sciences, vol. 10(5), pages 1095-1108, October.
- Kathy Hamilton & Maria G. Piacentini & Emma Banister & Andres Barrios & Christopher P. Blocker & Catherine A. Coleman & Ahmet Ekici & Hélène Gorge & Martina Hutton & Françoise Passerard & Bige Saatcio, 2014. "Poverty in consumer culture: towards a transformative social representation," Post-Print hal-01099619, HAL.
- Anonymous, 2013. "Introduction to the Issue," Journal of Wine Economics, Cambridge University Press, vol. 8(2), pages 129-130, November.
- Canan Corus & Bige Saatcioglu, 2015. "An intersectionality framework for transformative services research," The Service Industries Journal, Taylor & Francis Journals, vol. 35(7-8), pages 415-429, May.
- Mohammad G. Nejad & Genevieve O’Connor, 2016. "An intersectional approach to evaluating consumer financial literacy," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 21(4), pages 308-324, December.
- repec:dau:papers:123456789/11300 is not listed on IDEAS
- Tuncay, Linda & Otnes, Cele C., 2008. "The Use of Persuasion Management Strategies by Identity-Vulnerable Consumers: The Case of Urban Heterosexual Male Shoppers," Journal of Retailing, Elsevier, vol. 84(4), pages 487-499.
- Abdelmajid Amine & Shérazade Gatfaoui, 2019. "Temporarily Vulnerable Consumers in a Bank Services Setting - à paraître," Working Papers hal-02190068, HAL.
- Wünderlich, Nancy V. & Hogreve, Jens & Chowdhury, Ilma Nur & Fleischer, Hannes & Mousavi, Sahar & Rötzmeier-Keuper, Julia & Sousa, Rui, 2020. "Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys," Journal of Business Research, Elsevier, vol. 116(C), pages 377-386.
- Judith Clifton & Marcos Fernández-Gutiérrez & Myriam García-Olalla, 2017. "Including vulnerable groups in financial services: insights from consumer satisfaction," Journal of Economic Policy Reform, Taylor and Francis Journals, vol. 20(3), pages 214-237, July.
- Beudaert, Anthony & Özçağlar-Toulouse, Nil & Türe, Meltem, 2016. "Becoming sensory disabled: Exploring self-transformation through rites of passage," Journal of Business Research, Elsevier, vol. 69(1), pages 57-64.
- Ann‐Marie Kennedy & Katharine Jones & Janine Williams, 2019. "Children as Vulnerable Consumers in Online Environments," Journal of Consumer Affairs, Wiley Blackwell, vol. 53(4), pages 1478-1506, December.
- Brad Wright, 2015. "Voices of the Vulnerable: Community health centres and the promise and peril of consumer governance," Public Management Review, Taylor & Francis Journals, vol. 17(1), pages 57-71, January.
- Louise Overton & Lorna Fox O’Mahony, 2018. "Stakeholder Conceptions of Later-Life Consumer Vulnerability in the Financial Services Industry: Beyond Financial Capability?," Journal of Consumer Policy, Springer, vol. 41(3), pages 273-295, September.
- Catherine Demangeot & Amanda Broderick & C. Samuel Craig, 2015. "Multicultural marketplaces," Post-Print hal-01745609, HAL.
- Shannon B. Rinaldo, 2012. "Consumer Independence, Vulnerability and Public Policy: The Case of Free Matter for the Blind," Journal of Consumer Affairs, Wiley Blackwell, vol. 46(1), pages 107-119, March.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Meng, Jie & Layton, Roger & Huang, Yimin, 2016. "Why do some consumers shop in this pharmacy? A cross-check of vulnerable characteristics and store types," Journal of Retailing and Consumer Services, Elsevier, vol. 30(C), pages 116-130.
- Khare, Apoorv & Jain, Rajesh, 2022. "Mapping the conceptual and intellectual structure of the consumer vulnerability field: A bibliometric analysis," Journal of Business Research, Elsevier, vol. 150(C), pages 567-584.
- Marcelo Vinhal Nepomuceno & Michel Laroche, 2017. "When Materialists Intend to Resist Consumption: The Moderating Role of Self-Control and Long-Term Orientation," Journal of Business Ethics, Springer, vol. 143(3), pages 467-483, July.
- Valentin Grecu & Radu-Ilie-Gabriel Ciobotea & Adrian Florea, 2020. "Software Application for Organizational Sustainability Performance Assessment," Sustainability, MDPI, vol. 12(11), pages 1-28, May.
- Krzysztof Dembek & Prakash Singh & Vikram Bhakoo, 2016. "Literature Review of Shared Value: A Theoretical Concept or a Management Buzzword?," Journal of Business Ethics, Springer, vol. 137(2), pages 231-267, August.
- Guli-Sanam Karimova & Nils Christian Hoffmann & Ludger Heidbrink & Stefan Hoffmann, 2020. "Virtue Ethics Between East and West in Consumer Research: Review, Synthesis and Directions for Future Research," Journal of Business Ethics, Springer, vol. 165(2), pages 255-275, August.
- Martin P. Fritze & Andreas B. Eisingerich & Martin Benkenstein, 2019. "Digital transformation and possession attachment: examining the endowment effect for consumers’ relationships with hedonic and utilitarian digital service technologies," Electronic Commerce Research, Springer, vol. 19(2), pages 311-337, June.
- Edwards, Karen & Rosenbaum, Mark S. & Brosdahl, Deborah & Hughes, Patrick, 2018. "Designing retail spaces for inclusion," Journal of Retailing and Consumer Services, Elsevier, vol. 44(C), pages 182-190.
- Davis, Brennan & Grier, Sonya, 2015. "A tale of two urbanicities: Adolescent alcohol and cigarette consumption in high and low-poverty urban neighborhoods," Journal of Business Research, Elsevier, vol. 68(10), pages 2109-2116.
- Nepomuceno, Marcelo Vinhal & Laroche, Michel, 2015. "The impact of materialism and anti-consumption lifestyles on personal debt and account balances," Journal of Business Research, Elsevier, vol. 68(3), pages 654-664.
- Attié, Elodie & Meyer-Waarden, Lars, 2022. "The acceptance and usage of smart connected objects according to adoption stages: an enhanced technology acceptance model integrating the diffusion of innovation, uses and gratification and privacy ca," Technological Forecasting and Social Change, Elsevier, vol. 176(C).
- Davis, Cassandra Denise & Burton, Scot, 2019. "Making bad look good: The counterpersuasive effects of natural labels on (dangerous) vice goods," Journal of Business Research, Elsevier, vol. 104(C), pages 271-282.
- Marcelo Vinhal Nepomuceno & Michel Laroche, 2016. "Do I Fear Death? The Effects of Mortality Salience on Anti-Consumption Lifestyles," Journal of Consumer Affairs, Wiley Blackwell, vol. 50(1), pages 124-144, March.
- Meyer-Waarden, Lars & Cloarec, Julien, 2022. "“Baby, you can drive my car”: Psychological antecedents that drive consumers’ adoption of AI-powered autonomous vehicles," Technovation, Elsevier, vol. 109(C).
- Ranjana Raghunathan, 2022. "Everyday Intimacies and Inter-Ethnic Relationships: Tracing Entanglements of Gender and Race in Multicultural Singapore," Sociological Research Online, , vol. 27(1), pages 77-94, March.
- Songsore, Emmanuel & Buzzelli, Michael, 2014. "Social responses to wind energy development in Ontario: The influence of health risk perceptions and associated concerns," Energy Policy, Elsevier, vol. 69(C), pages 285-296.
- Chen, Yanyan & Mandler, Timo & Meyer-Waarden, Lars, 2021. "Three decades of research on loyalty programs: A literature review and future research agenda," Journal of Business Research, Elsevier, vol. 124(C), pages 179-197.
- Tapsuwan, Sorada & Polyakov, Maksym & Bark, Rosalind & Nolan, Martin, 2015. "Valuing the Barmah–Millewa Forest and in stream river flows: A spatial heteroskedasticity and autocorrelation consistent (SHAC) approach," Ecological Economics, Elsevier, vol. 110(C), pages 98-105.
- Bertschek, Irene & Kesler, Reinhold, 2022.
"Let the user speak: Is feedback on Facebook a source of firms’ innovation?,"
Information Economics and Policy, Elsevier, vol. 60(C).
- Bertschek, Irene & Kesler, Reinhold, 2018. "Let the user speak: Is feedback on Facebook a source of firms' innovation?," ZEW Discussion Papers 17-015, ZEW - Leibniz Centre for European Economic Research, revised 2018.
- Gigi Foster, 2020. "The behavioural economics of government responses to COVID-19," Journal of Behavioral Economics for Policy, Society for the Advancement of Behavioral Economics (SABE), vol. 4(S3), pages 11-43, December.
More about this item
Keywords
Consumer vulnerability; Transformative Services; Literature Review;All these keywords.
JEL classification:
- M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pdn:dispap:65. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: WP-WiWi-Info (email available below). General contact details of provider: https://edirc.repec.org/data/fwpadde.html .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.