IDEAS home Printed from https://ideas.repec.org/a/eee/hepoli/v128y2023icp1-10.html
   My bibliography  Save this article

The uses of Patient Reported Experience Measures in health systems: A systematic narrative review

Author

Listed:
  • Jamieson Gilmore, Kendall
  • Corazza, Ilaria
  • Coletta, Lucrezia
  • Allin, Sara

Abstract

Background: Many governments have programmes collecting and reporting patient experience data, captured through Patient Reported Experience Measures (PREMs).

Suggested Citation

  • Jamieson Gilmore, Kendall & Corazza, Ilaria & Coletta, Lucrezia & Allin, Sara, 2023. "The uses of Patient Reported Experience Measures in health systems: A systematic narrative review," Health Policy, Elsevier, vol. 128(C), pages 1-10.
    • Handle: RePEc:eee:hepoli:v:128:y:2023:i:c:p:1-10
    DOI: 10.1016/j.healthpol.2022.07.008
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0168851022001920
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.healthpol.2022.07.008?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Óscar Brito Fernandes & Mukhethwa Netshiombo & László Gulácsi & Niek S. Klazinga & Márta Péntek & Petra Baji, 2020. "Patient experiences in a public primary health care clinic: A South African case study," Society and Economy, Akadémiai Kiadó, Hungary, vol. 42(3), pages 333-347, September.
    2. Beaussier, Anne-Laure & Demeritt, David & Griffiths, Alex & Rothstein, Henry, 2020. "Steering by their own lights: Why regulators across Europe use different indicators to measure healthcare quality," Health Policy, Elsevier, vol. 124(5), pages 501-510.
    3. Jones, Aled & Blake, Joanne & Adams, Mary & Kelly, Daniel & Mannion, Russell & Maben, Jill, 2021. "Interventions promoting employee “speaking-up” within healthcare workplaces: A systematic narrative review of the international literature," Health Policy, Elsevier, vol. 125(3), pages 375-384.
    4. Óscar Brito Fernandes & Márta Péntek & Dionne Kringos & Niek Klazinga & László Gulácsi & Petra Baji, 2020. "Eliciting preferences for outpatient care experiences in Hungary: A discrete choice experiment with a national representative sample," PLOS ONE, Public Library of Science, vol. 15(7), pages 1-15, July.
    5. Rie Fujisawa & Nicolaas S. Klazinga, 2017. "Measuring patient experiences (PREMS): Progress made by the OECD and its member countries between 2006 and 2016," OECD Health Working Papers 102, OECD Publishing.
    6. Sarri, Grammati & Freitag, Andreas & Szegvari, Boglarka & Mountian, Irina & Brixner, Diana & Bertelsen, Neil & Kaló, Zoltán & Upadhyaya, Sheela, 2021. "The Role of Patient Experience in the Value Assessment of Complex Technologies – Do HTA Bodies Need to Reconsider How Value is Assessed?," Health Policy, Elsevier, vol. 125(5), pages 593-601.
    7. Sabina Nuti & Guido Noto & Tommaso Grillo Ruggieri & Milena Vainieri, 2021. "The Challenges of Hospitals’ Planning & Control Systems: The Path toward Public Value Management," IJERPH, MDPI, vol. 18(5), pages 1-14, March.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Óscar Brito Fernandes & Armin Lucevic & Márta Péntek & Dionne Kringos & Niek Klazinga & László Gulácsi & Zsombor Zrubka & Petra Baji, 2021. "Self-Reported Waiting Times for Outpatient Health Care Services in Hungary: Results of a Cross-Sectional Survey on a National Representative Sample," IJERPH, MDPI, vol. 18(5), pages 1-14, February.
    2. Óscar Brito Fernandes & Márta Péntek & Dionne Kringos & Niek Klazinga & László Gulácsi & Petra Baji, 2020. "Eliciting preferences for outpatient care experiences in Hungary: A discrete choice experiment with a national representative sample," PLOS ONE, Public Library of Science, vol. 15(7), pages 1-15, July.
    3. Óscar Brito Fernandes & Petra Baji & Dionne Kringos & Niek Klazinga & László Gulácsi & Armin Lucevic & Imre Boncz & Márta Péntek, 2019. "Patient experiences with outpatient care in Hungary: results of an online population survey," The European Journal of Health Economics, Springer;Deutsche Gesellschaft für Gesundheitsökonomie (DGGÖ), vol. 20(1), pages 79-90, June.
    4. Iveta Vrabková & Ivana Vaňková, 2021. "Efficiency of Human Resources in Public Hospitals: An Example from the Czech Republic," IJERPH, MDPI, vol. 18(9), pages 1-14, April.
    5. Tetiana Vasylieva & Beata Gavurova & Tetiana Dotsenko & Svitlana Bilan & Marcin Strzelec & Samer Khouri, 2023. "The Behavioral and Social Dimension of the Public Health System of European Countries: Descriptive, Canonical, and Factor Analysis," IJERPH, MDPI, vol. 20(5), pages 1-35, March.
    6. Domenico Raucci & Manuela Paolini, 2022. "Informazioni budgetarie e prospettive di Behavioral Management Accounting nelle aziende sanitarie pubbliche italiane," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2022(2), pages 117-139.
    7. Johannes Hengelbrock & Johannes Rauh & Jona Cederbaum & Maximilian Kähler & Michael Höhle, 2023. "Hospital profiling using Bayesian decision theory," Biometrics, The International Biometric Society, vol. 79(3), pages 2757-2769, September.
    8. Vidoli, F. & Fusco, E. & Pignataro, G. & Guccio, C., 2024. "Multi-directional Robust Benefit of the Doubt model: An application to the measurement of the quality of acute care services in OECD countries," Socio-Economic Planning Sciences, Elsevier, vol. 93(C).
    9. Armin Lucevic & Márta Péntek & Dionne Kringos & Niek Klazinga & László Gulácsi & Óscar Brito Fernandes & Imre Boncz & Petra Baji, 2019. "Unmet medical needs in ambulatory care in Hungary: forgone visits and medications from a representative population survey," The European Journal of Health Economics, Springer;Deutsche Gesellschaft für Gesundheitsökonomie (DGGÖ), vol. 20(1), pages 71-78, June.
    10. Olivier Borraz & Anne‐Laure Beaussier & Mara Wesseling & David Demeritt & Henry Rothstein & Marijke Hermans & Michael Huber & Regine Paul, 2022. "Why regulators assess risk differently: Regulatory style, business organization, and the varied practice of risk‐based food safety inspections across the EU," Regulation & Governance, John Wiley & Sons, vol. 16(1), pages 274-292, January.
    11. Chiara Seghieri & Francesca Ferrè & Elisa Foresi & Alice Borghini, 2023. "Healthcare costs of diabetic foot disease in Italy: estimates for event and state costs," The European Journal of Health Economics, Springer;Deutsche Gesellschaft für Gesundheitsökonomie (DGGÖ), vol. 24(2), pages 169-177, March.
    12. Li Wang & David Demeritt & Henry Rothstein, 2023. "“Carrying the black pot”: Food safety and risk in China's reactive regulatory state," Regulation & Governance, John Wiley & Sons, vol. 17(2), pages 469-490, April.
    13. Ramos, Luís Moura & Quintal, Carlota & Lourenço, Óscar & Antunes, Micaela, 2019. "Unmet needs across Europe: Disclosing knowledge beyond the ordinary measure," Health Policy, Elsevier, vol. 123(12), pages 1155-1162.
    14. Jaros{l}aw Wk{a}tr'obski & Aleksandra Bk{a}czkiewicz & Iga Rudawska, 2023. "A Strong Sustainability Paradigm Based Analytical Hierarchy Process (SSP-AHP) Method to Evaluate Sustainable Healthcare Systems," Papers 2306.00718, arXiv.org.
    15. Pereira, Miguel Alves & Marques, Rui Cunha, 2022. "Is sunshine regulation the new prescription to brighten up public hospitals in Portugal?," Socio-Economic Planning Sciences, Elsevier, vol. 84(C).
    16. Vidoli, F.; & Fusco, E.; & Pignataro, G.; & Guccio, C.;, 2023. "Multi-directional Robust Benefit of the Doubt model: a comprehensive measure for the quality of health care in OECD countries," Health, Econometrics and Data Group (HEDG) Working Papers 23/14, HEDG, c/o Department of Economics, University of York.
    17. Klein, Silvia & Rauh, Johannes & Pauletzki, Jürgen & Klakow-Franck, Regina & Zander-Jentsch, Britta, 2023. "Introduction of quality indicators in German hospital capacity planning – Do results show an improvement in quality?," Health Policy, Elsevier, vol. 133(C).

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:hepoli:v:128:y:2023:i:c:p:1-10. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu or the person in charge (email available below). General contact details of provider: http://www.elsevier.com/locate/healthpol .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.