IDEAS home Printed from https://ideas.repec.org/a/spr/decisn/v43y2016i3d10.1007_s40622-016-0132-6.html
   My bibliography  Save this article

Healthcare operations management: a structured literature review

Author

Listed:
  • R. K. Jha

    (Indian Institute of Management Raipur)

  • B. S. Sahay

    (Indian Institute of Management Raipur)

  • P. Charan

    (Indian Institute of Management Raipur)

Abstract

This study reviewed research papers on healthcare operations management from reputed operations management and service management journals from 2000. The literature review covered a total of 177 research papers on healthcare operations management. The objective of the literature review was to identify key dimensions of healthcare operations management, highlight the present trend in research on healthcare operations management, and suggest areas for future research. The literature review identified six major themes namely service quality, service operation strategy, information technology, service scheduling, service performance, and others elements (consists of five sub-themes). The study found that a large proportion of empirical studies in the area of healthcare operations management have been conducted in developed nations. This calls more research in developing and underdeveloped nations because the management challenges of healthcare industry in developing and underdeveloped nations are quite different from those in developed nations.

Suggested Citation

  • R. K. Jha & B. S. Sahay & P. Charan, 2016. "Healthcare operations management: a structured literature review," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 43(3), pages 259-279, September.
    • Handle: RePEc:spr:decisn:v:43:y:2016:i:3:d:10.1007_s40622-016-0132-6
    DOI: 10.1007/s40622-016-0132-6
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s40622-016-0132-6
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s40622-016-0132-6?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Andreas C. Soteriou & Richard B. Chase, 2000. "A Robust Optimization Approach for Improving Service Quality," Manufacturing & Service Operations Management, INFORMS, vol. 2(3), pages 264-286, May.
    2. Houyuan Jiang & Zhan Pang & Sergei Savin, 2012. "Performance-Based Contracts for Outpatient Medical Services," Manufacturing & Service Operations Management, INFORMS, vol. 14(4), pages 654-669, October.
    3. Li, Ling & Benton, W. C., 2003. "Hospital capacity management decisions: Emphasis on cost control and quality enhancement," European Journal of Operational Research, Elsevier, vol. 146(3), pages 596-614, May.
    4. Filipe Amado, Carla Alexandra & Dyson, Robert G., 2008. "On comparing the performance of primary care providers," European Journal of Operational Research, Elsevier, vol. 185(3), pages 915-932, March.
    5. Linda V. Green, 2012. "OM Forum--The Vital Role of Operations Analysis in Improving Healthcare Delivery," Manufacturing & Service Operations Management, INFORMS, vol. 14(4), pages 488-494, October.
    6. Aravind Chandrasekaran & Claire Senot & Kenneth K. Boyer, 2012. "Process Management Impact on Clinical and Experiential Quality: Managing Tensions Between Safe and Patient-Centered Healthcare," Manufacturing & Service Operations Management, INFORMS, vol. 14(4), pages 548-566, October.
    7. Kristiaan M. Glorie & J. Joris van de Klundert & Albert P. M. Wagelmans, 2014. "Kidney Exchange with Long Chains: An Efficient Pricing Algorithm for Clearing Barter Exchanges with Branch-and-Price," Manufacturing & Service Operations Management, INFORMS, vol. 16(4), pages 498-512, October.
    8. Mitropoulos, Panagiotis & Talias, Μichael A. & Mitropoulos, Ioannis, 2015. "Combining stochastic DEA with Bayesian analysis to obtain statistical properties of the efficiency scores: An application to Greek public hospitals," European Journal of Operational Research, Elsevier, vol. 243(1), pages 302-311.
    9. Vedran Capkun & Martin Messner & Clemens Rissbacher, 2012. "Service Specialization and Operational Performance in Hospitals," Post-Print hal-00715580, HAL.
    10. Soroush Saghafian & Wallace J. Hopp & Mark P. Van Oyen & Jeffrey S. Desmond & Steven L. Kronick, 2014. "Complexity-Augmented Triage: A Tool for Improving Patient Safety and Operational Efficiency," Manufacturing & Service Operations Management, INFORMS, vol. 16(3), pages 329-345, July.
    11. Hong Chen & Qu Qian & Anming Zhang, 2015. "Would Allowing Privately Funded Health Care Reduce Public Waiting Time? Theory and Empirical Evidence from Canadian Joint Replacement Surgery Data," Production and Operations Management, Production and Operations Management Society, vol. 24(4), pages 605-618, April.
    12. Dimitrios A. Andritsos & Christopher S. Tang, 2014. "Linking Process Quality and Resource Usage: An Empirical Analysis," Production and Operations Management, Production and Operations Management Society, vol. 23(12), pages 2163-2177, December.
    13. Anita L. Tucker, 2007. "An Empirical Study of System Improvement by Frontline Employees in Hospital Units," Manufacturing & Service Operations Management, INFORMS, vol. 9(4), pages 492-505, April.
    14. Xuanming Su & Stefanos Zenios, 2004. "Patient Choice in Kidney Allocation: The Role of the Queueing Discipline," Manufacturing & Service Operations Management, INFORMS, vol. 6(4), pages 280-301, June.
    15. Edward A. Silver, 2004. "Process Management Instead of Operations Management," Manufacturing & Service Operations Management, INFORMS, vol. 6(4), pages 273-279, January.
    16. Galit B. Yom-Tov & Avishai Mandelbaum, 2014. "Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing," Manufacturing & Service Operations Management, INFORMS, vol. 16(2), pages 283-299, May.
    17. Brucker, Peter & Qu, Rong & Burke, Edmund, 2011. "Personnel scheduling: Models and complexity," European Journal of Operational Research, Elsevier, vol. 210(3), pages 467-473, May.
    18. Fatih Safa Erenay & Oguzhan Alagoz & Adnan Said, 2014. "Optimizing Colonoscopy Screening for Colorectal Cancer Prevention and Surveillance," Manufacturing & Service Operations Management, INFORMS, vol. 16(3), pages 381-400, July.
    19. Gregory Dobson & Edieal Pinker & R. Lawrence Van Horn, 2009. "Division of Labor in Medical Office Practices," Manufacturing & Service Operations Management, INFORMS, vol. 11(3), pages 525-537, May.
    20. De Angelis, Vanda & Felici, Giovanni & Impelluso, Paolo, 2003. "Integrating simulation and optimisation in health care centre management," European Journal of Operational Research, Elsevier, vol. 150(1), pages 101-114, October.
    21. Josephine E. Olson, 2005. "Top-25-Business-School Professors Rate Journals in Operations Management and Related Fields," Interfaces, INFORMS, vol. 35(4), pages 323-338, August.
    22. Kao, Ling-Jing & Lu, Chi-Jie & Chiu, Chih-Chou, 2011. "Efficiency measurement using independent component analysis and data envelopment analysis," European Journal of Operational Research, Elsevier, vol. 210(2), pages 310-317, April.
    23. Bryant, James W. & Darwin, John A., 2004. "Exploring inter-organisational relationships in the health service: An immersive drama approach," European Journal of Operational Research, Elsevier, vol. 152(3), pages 655-666, February.
    24. Anita L. Tucker & Sara J. Singer, 2015. "The Effectiveness of Management-By-Walking-Around: A Randomized Field Study," Production and Operations Management, Production and Operations Management Society, vol. 24(2), pages 253-271, February.
    25. Philip M. Podsakoff & Scott B. MacKenzie & Daniel G. Bachrach & Nathan P. Podsakoff, 2005. "The influence of management journals in the 1980s and 1990s," Strategic Management Journal, Wiley Blackwell, vol. 26(5), pages 473-488, May.
    26. Banker, Rajiv D. & Chang, Hsihui, 2006. "The super-efficiency procedure for outlier identification, not for ranking efficient units," European Journal of Operational Research, Elsevier, vol. 175(2), pages 1311-1320, December.
    27. Adrian Ramirez-Nafarrate & Joshua D. Lyon & John W. Fowler & Ozgur M. Araz, 2015. "Point-of-Dispensing Location and Capacity Optimization via a Decision Support System," Production and Operations Management, Production and Operations Management Society, vol. 24(8), pages 1311-1328, August.
    28. Van den Bergh, Jorne & Beliën, Jeroen & De Bruecker, Philippe & Demeulemeester, Erik & De Boeck, Liesje, 2013. "Personnel scheduling: A literature review," European Journal of Operational Research, Elsevier, vol. 226(3), pages 367-385.
    29. Koeleman, P.M. & Bhulai, S. & van Meersbergen, M., 2012. "Optimal patient and personnel scheduling policies for care-at-home service facilities," European Journal of Operational Research, Elsevier, vol. 219(3), pages 557-563.
    30. Rachel R. Chen & Lawrence W. Robinson, 2014. "Sequencing and Scheduling Appointments with Potential Call-In Patients," Production and Operations Management, Production and Operations Management Society, vol. 23(9), pages 1522-1538, September.
    31. García-Alonso, Carlos R. & Salvador-Carulla, Luis & Fernández-Rodríguez, Vicente, 2015. "Evaluation of system efficiency using the Monte Carlo DEA: The case of small health areasAuthor-Name: Torres-Jiménez, Mercedes," European Journal of Operational Research, Elsevier, vol. 242(2), pages 525-535.
    32. David Anderson & Guodong (Gordon) Gao & Bruce Golden, 2014. "Life Is All about Timing: An Examination of Differences in Treatment Quality for Trauma Patients Based on Hospital Arrival Time," Production and Operations Management, Production and Operations Management Society, vol. 23(12), pages 2178-2190, December.
    33. Carri W. Chan & Linda V. Green & Yina Lu & Nicole Leahy & Roger Yurt, 2013. "Prioritizing Burn-Injured Patients During a Disaster," Manufacturing & Service Operations Management, INFORMS, vol. 15(2), pages 170-190, May.
    34. Nickel, Stefan & Schröder, Michael & Steeg, Jörg, 2012. "Mid-term and short-term planning support for home health care services," European Journal of Operational Research, Elsevier, vol. 219(3), pages 574-587.
    35. Wen-Ya Wang & Diwakar Gupta, 2014. "Nurse Absenteeism and Staffing Strategies for Hospital Inpatient Units," Manufacturing & Service Operations Management, INFORMS, vol. 16(3), pages 439-454, July.
    36. Cordero, José Manuel & Alonso-Morán, Edurne & Nuño-Solinis, Roberto & Orueta, Juan F. & Arce, Regina Sauto, 2015. "Efficiency assessment of primary care providers: A conditional nonparametric approach," European Journal of Operational Research, Elsevier, vol. 240(1), pages 235-244.
    37. Chen, Yao, 2005. "Measuring super-efficiency in DEA in the presence of infeasibility," European Journal of Operational Research, Elsevier, vol. 161(2), pages 545-551, March.
    38. Wagner, Janet M. & Shimshak, Daniel G., 2007. "Stepwise selection of variables in data envelopment analysis: Procedures and managerial perspectives," European Journal of Operational Research, Elsevier, vol. 180(1), pages 57-67, July.
    39. Brailsford, Sally & Schmidt, Bernd, 2003. "Towards incorporating human behaviour in models of health care systems: An approach using discrete event simulation," European Journal of Operational Research, Elsevier, vol. 150(1), pages 19-31, October.
    40. Olesen, Ole Bent & Petersen, Niels Christian & Podinovski, Victor V., 2015. "Efficiency analysis with ratio measures," European Journal of Operational Research, Elsevier, vol. 245(2), pages 446-462.
    41. Nan Liu & Serhan Ziya, 2014. "Panel Size and Overbooking Decisions for Appointment-Based Services under Patient No-Shows," Production and Operations Management, Production and Operations Management Society, vol. 23(12), pages 2209-2223, December.
    42. Liberatore, Matthew J. & Nydick, Robert L., 2008. "The analytic hierarchy process in medical and health care decision making: A literature review," European Journal of Operational Research, Elsevier, vol. 189(1), pages 194-207, August.
    43. Lawrence W. Robinson & Rachel R. Chen, 2010. "A Comparison of Traditional and Open-Access Policies for Appointment Scheduling," Manufacturing & Service Operations Management, INFORMS, vol. 12(2), pages 330-346, June.
    44. Gregory Dobson & Hsiao-Hui Lee & Arvind Sainathan & Vera Tilson, 2012. "A Queueing Model to Evaluate the Impact of Patient "Batching" on Throughput and Flow Time in a Medical Teaching Facility," Manufacturing & Service Operations Management, INFORMS, vol. 14(4), pages 584-599, October.
    45. Dimitrios Andritsos & Christopher S. Tang, 2014. "Linking Process Quality and Resource Usage: An Empirical Analysis," Post-Print hal-01099628, HAL.
    46. Sarang Deo & Milind Sohoni, 2015. "Optimal Decentralization of Early Infant Diagnosis of HIV in Resource-Limited Settings," Manufacturing & Service Operations Management, INFORMS, vol. 17(2), pages 191-207, May.
    47. Flessa, Steffen, 2003. "Priorities and allocation of health care resources in developing countries: A case-study from the Mtwara region, Tanzania," European Journal of Operational Research, Elsevier, vol. 150(1), pages 67-80, October.
    48. Jessica H. McCoy & Hau L. Lee, 2014. "Using Fairness Models to Improve Equity in Health Delivery Fleet Management," Production and Operations Management, Production and Operations Management Society, vol. 23(6), pages 965-977, June.
    49. Mosmans, Alain & Praet, Jean-Claude & Dumont, Christophe, 2002. "A decision support system for the budgeting of the Belgian health care system," European Journal of Operational Research, Elsevier, vol. 139(2), pages 449-460, June.
    50. Alex F. Mills & Nilay Tanık Argon & Serhan Ziya, 2013. "Resource-Based Patient Prioritization in Mass-Casualty Incidents," Manufacturing & Service Operations Management, INFORMS, vol. 15(3), pages 361-377, July.
    51. Diwas Singh KC & Christian Terwiesch, 2012. "An Econometric Analysis of Patient Flows in the Cardiac Intensive Care Unit," Manufacturing & Service Operations Management, INFORMS, vol. 14(1), pages 50-65, January.
    52. Fredrik Ødegaard & Pontus Roos, 2014. "Measuring the Contribution of Workers' Health and Psychosocial Work-Environment on Production Efficiency," Production and Operations Management, Production and Operations Management Society, vol. 23(12), pages 2191-2208, December.
    53. Biyu He & Franklin Dexter & Alex Macario & Stefanos Zenios, 2012. "The Timing of Staffing Decisions in Hospital Operating Rooms: Incorporating Workload Heterogeneity into the Newsvendor Problem," Manufacturing & Service Operations Management, INFORMS, vol. 14(1), pages 99-114, January.
    54. Nan Liu & Serhan Ziya & Vidyadhar G. Kulkarni, 2010. "Dynamic Scheduling of Outpatient Appointments Under Patient No-Shows and Cancellations," Manufacturing & Service Operations Management, INFORMS, vol. 12(2), pages 347-364, September.
    55. Sarang Deo & Charles J. Corbett, 2009. "Cournot Competition Under Yield Uncertainty: The Case of the U.S. Influenza Vaccine Market," Manufacturing & Service Operations Management, INFORMS, vol. 11(4), pages 563-576, July.
    56. Thomas J. Best & Burhaneddin Sandıkçı & Donald D. Eisenstein & David O. Meltzer, 2015. "Managing Hospital Inpatient Bed Capacity Through Partitioning Care into Focused Wings," Manufacturing & Service Operations Management, INFORMS, vol. 17(2), pages 157-176, May.
    57. Adam Powell & Sergei Savin & Nicos Savva, 2012. "Physician Workload and Hospital Reimbursement: Overworked Physicians Generate Less Revenue per Patient," Manufacturing & Service Operations Management, INFORMS, vol. 14(4), pages 512-528, October.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Shankha Shubhra Goswami & Dhiren Kumar Behera, 2021. "Evaluation of the best smartphone model in the market by integrating fuzzy-AHP and PROMETHEE decision-making approach," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 48(1), pages 71-96, March.
    2. Paulo Gonçalves & Paolo Ferrari & Luca Crivelli & Emiliano Albanese, 2023. "Model‐informed health system reorganization during emergencies," Production and Operations Management, Production and Operations Management Society, vol. 32(5), pages 1323-1344, May.
    3. Gerald Oeser & Pietro Romano, 2021. "Exploring risk pooling in hospitals to reduce demand and lead time uncertainty," Operations Management Research, Springer, vol. 14(1), pages 78-94, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Pinar Keskinocak & Nicos Savva, 2020. "A Review of the Healthcare-Management (Modeling) Literature Published in Manufacturing & Service Operations Management," Manufacturing & Service Operations Management, INFORMS, vol. 22(1), pages 59-72, January.
    2. Tinglong Dai & Sridhar Tayur, 2020. "OM Forum—Healthcare Operations Management: A Snapshot of Emerging Research," Manufacturing & Service Operations Management, INFORMS, vol. 22(5), pages 869-887, September.
    3. Diwas Singh KC & Stefan Scholtes & Christian Terwiesch, 2020. "Empirical Research in Healthcare Operations: Past Research, Present Understanding, and Future Opportunities," Manufacturing & Service Operations Management, INFORMS, vol. 22(1), pages 73-83, January.
    4. Seokjun Youn & H. Neil Geismar & Michael Pinedo, 2022. "Planning and scheduling in healthcare for better care coordination: Current understanding, trending topics, and future opportunities," Production and Operations Management, Production and Operations Management Society, vol. 31(12), pages 4407-4423, December.
    5. Kılıç, Hakan & Güneş, Evrim Didem, 2024. "Patient adherence in healthcare operations: A narrative review," Socio-Economic Planning Sciences, Elsevier, vol. 91(C).
    6. Michael Freeman & Nicos Savva & Stefan Scholtes, 2017. "Gatekeepers at Work: An Empirical Analysis of a Maternity Unit," Management Science, INFORMS, vol. 63(10), pages 3147-3167, October.
    7. Carri W. Chan & Linda V. Green & Suparerk Lekwijit & Lijian Lu & Gabriel Escobar, 2019. "Assessing the Impact of Service Level When Customer Needs Are Uncertain: An Empirical Investigation of Hospital Step-Down Units," Management Science, INFORMS, vol. 65(2), pages 751-775, February.
    8. Christos Zacharias & Tallys Yunes, 2020. "Multimodularity in the Stochastic Appointment Scheduling Problem with Discrete Arrival Epochs," Management Science, INFORMS, vol. 66(2), pages 744-763, February.
    9. Ahmadi-Javid, Amir & Jalali, Zahra & Klassen, Kenneth J, 2017. "Outpatient appointment systems in healthcare: A review of optimization studies," European Journal of Operational Research, Elsevier, vol. 258(1), pages 3-34.
    10. Jiayi Liu & Jingui Xie & Kum Khiong Yang & Zhichao Zheng, 2019. "Effects of Rescheduling on Patient No-Show Behavior in Outpatient Clinics," Manufacturing & Service Operations Management, INFORMS, vol. 21(4), pages 780-797, October.
    11. Samorani, Michele & LaGanga, Linda R., 2015. "Outpatient appointment scheduling given individual day-dependent no-show predictions," European Journal of Operational Research, Elsevier, vol. 240(1), pages 245-257.
    12. Masoud Kamalahmadi & Kurt M. Bretthauer & Jonathan E. Helm & Alex F. Mills & Edwin C. Coe & Alisa Judy-Malcolm & Areeba Kara & Julian Pan, 2023. "Mixing It Up: Operational Impact of Hospitalist Caseload and Case-Mix," Management Science, INFORMS, vol. 69(1), pages 283-307, January.
    13. Michael Freeman & Susan Robinson & Stefan Scholtes, 2021. "Gatekeeping, Fast and Slow: An Empirical Study of Referral Errors in the Emergency Department," Management Science, INFORMS, vol. 67(7), pages 4209-4232, July.
    14. Semih Yalçındağ & Andrea Matta & Evren Şahin & J. George Shanthikumar, 2016. "The patient assignment problem in home health care: using a data-driven method to estimate the travel times of care givers," Flexible Services and Manufacturing Journal, Springer, vol. 28(1), pages 304-335, June.
    15. Thomas J. Best & Burhaneddin Sandıkçı & Donald D. Eisenstein & David O. Meltzer, 2015. "Managing Hospital Inpatient Bed Capacity Through Partitioning Care into Focused Wings," Manufacturing & Service Operations Management, INFORMS, vol. 17(2), pages 157-176, May.
    16. Katsumi Morikawa & Katsuhiko Takahashi & Daisuke Hirotani, 2018. "Performance evaluation of candidate appointment schedules using clearing functions," Journal of Intelligent Manufacturing, Springer, vol. 29(3), pages 509-518, March.
    17. Li Luo & Ying Zhou & Bernard T. Han & Jialing Li, 2019. "An optimization model to determine appointment scheduling window for an outpatient clinic with patient no-shows," Health Care Management Science, Springer, vol. 22(1), pages 68-84, March.
    18. Luv Sharma & Aravind Chandrasekaran & Elliot Bendoly, 2020. "Does the Office of Patient Experience Matter in Improving Delivery of Care?," Production and Operations Management, Production and Operations Management Society, vol. 29(4), pages 833-855, April.
    19. Bowen Jiang & Jiafu Tang & Chongjun Yan, 2019. "A comparison of fixed and variable capacity-addition policies for outpatient capacity allocation," Journal of Combinatorial Optimization, Springer, vol. 37(1), pages 150-182, January.
    20. Maria R. Ibanez & Jonathan R. Clark & Robert S. Huckman & Bradley R. Staats, 2018. "Discretionary Task Ordering: Queue Management in Radiological Services," Management Science, INFORMS, vol. 64(9), pages 4389-4407, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:decisn:v:43:y:2016:i:3:d:10.1007_s40622-016-0132-6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.