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Assessment of patient satisfaction: Development and refinement of a Service Evaluation Questionnaire

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  • Nguyen, Tuan D.
  • Attkisson, C. Clifford
  • Stegner, Bruce L.

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  • Nguyen, Tuan D. & Attkisson, C. Clifford & Stegner, Bruce L., 1983. "Assessment of patient satisfaction: Development and refinement of a Service Evaluation Questionnaire," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 299-313, January.
    • Handle: RePEc:eee:epplan:v:6:y:1983:i:3-4:p:299-313
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    1. Godley, Susan Harrington & Fiedler, Elisa Mustari & Funk, Rodney R., 1998. "Consumer satisfaction of parents and their children with child/adolescent mental health services," Evaluation and Program Planning, Elsevier, vol. 21(1), pages 31-45, February.
    2. Baronet, Anne-Marie & Gerber, Gary J., 1997. "Client satisfaction in a community crisis center," Evaluation and Program Planning, Elsevier, vol. 20(4), pages 443-453, November.
    3. Chang-ming Hsieh, 2018. "Importance Weighting in Client Satisfaction Measures: Lessons from the Life Satisfaction Literature," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 138(1), pages 45-60, July.
    4. Kersten, E. & Wilkinson, K. & Wright, S., 1999. "Bringing staff on board: creating an outcomes project tied to continuous quality improvement in an adult community residential service," Evaluation and Program Planning, Elsevier, vol. 22(2), pages 221-232, May.
    5. Gross, Revital & Nirel, Nurit, 1997. "Does budget-holding have a long-term effect on expenditure, staff and patients?," Health Policy, Elsevier, vol. 40(1), pages 43-67, April.
    6. Tutty, Leslie M. & Nixon, Kendra, 2020. "Mothers abused by intimate partners: Comparisons of those with children placed by child protective services and those without," Children and Youth Services Review, Elsevier, vol. 115(C).
    7. Hans Arvidsson & Elisabeth Olin & Jennifer Strand & Inga Tidefors, 2014. "Effects of the Two-Way Communication Checklist (2-COM): A one-year cluster randomized study in a group of severely mentally ill persons," International Journal of Social Psychiatry, , vol. 60(1), pages 95-102, February.
    8. Elovainio, Marko & Kivimäki, Mika & Ek, Ellen & Vahtera, Jussi & Honkonen, Teija & Taanila, Anja & Veijola, Juha & Järvelin, Marjo-Riitta, 2007. "The effect of pre-employment factors on job control, job strain and psychological distress: A 31-year longitudinal study," Social Science & Medicine, Elsevier, vol. 65(2), pages 187-199, July.
    9. Ruixia Song & Shuzhuo Li & Marcus W. Feldman, 2021. "Public Participation and Governance Performance in Gender-Imbalanced Central Rural China: The Roles of Trust and Risk Perception," Social Sciences, MDPI, vol. 10(7), pages 1-20, June.
    10. Nor Azmaniza Azizam & Siti Noorsuriani Maon & Leny Suzana & Nor Intan Shamimi Abdul Aziz, 2018. "Factors Influencing Selected Health Outcome among Patients Attending Universiti Teknologi MARA Medical Centre," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 8(7), pages 500-511, July.
    11. Samir El Alaoui & Nils Lindefors, 2016. "Combining Time-Driven Activity-Based Costing with Clinical Outcome in Cost-Effectiveness Analysis to Measure Value in Treatment of Depression," PLOS ONE, Public Library of Science, vol. 11(10), pages 1-15, October.
    12. Rocío Herrero & Mª Dolores Vara & Marta Miragall & Cristina Botella & Azucena García-Palacios & Heleen Riper & Annet Kleiboer & Rosa Mª Baños, 2020. "Working Alliance Inventory for Online Interventions-Short Form (WAI-TECH-SF): The Role of the Therapeutic Alliance between Patient and Online Program in Therapeutic Outcomes," IJERPH, MDPI, vol. 17(17), pages 1-16, August.
    13. Runtang Meng & Jingjing Li & Yunquan Zhang & Yong Yu & Yi Luo & Xiaohan Liu & Yanxia Zhao & Yuantao Hao & Ying Hu & Chuanhua Yu, 2018. "Evaluation of Patient and Medical Staff Satisfaction regarding Healthcare Services in Wuhan Public Hospitals," IJERPH, MDPI, vol. 15(4), pages 1-17, April.
    14. Wenhua Wang & Elizabeth Maitland & Stephen Nicholas & Jeannie Haggerty, 2019. "Determinants of Overall Satisfaction with Public Clinics in Rural China: Interpersonal Care Quality and Treatment Outcome," IJERPH, MDPI, vol. 16(5), pages 1-12, February.
    15. Ruggeri, Mirella & Greenfield, Thomas K., 1995. "The Italian version of the service satisfaction scale (SSS-30) adapted for community-based psychiatric patients: Development, factor analysis and application," Evaluation and Program Planning, Elsevier, vol. 18(2), pages 191-202.
    16. Heinze, Hillary J., 2013. "Beyond a bed: Support for positive development for youth residing in emergency shelters," Children and Youth Services Review, Elsevier, vol. 35(2), pages 278-286.
    17. Chang-ming Hsieh, 2017. "Health, Quality of Homecare Services and Quality of Life: A Case of Frail Older Immigrant Adults," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 134(2), pages 711-723, November.
    18. Brannan, Ana Maria & Sonnichsen, Susan Elizabeth & Heflinger, Craig Anne, 1996. "Measuring satisfaction with children's mental health services: Validity and reliability of the satisfaction scales," Evaluation and Program Planning, Elsevier, vol. 19(2), pages 131-141, May.

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