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Importance Weighting in Client Satisfaction Measures: Lessons from the Life Satisfaction Literature

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  • Chang-ming Hsieh

    (Jane Addams College of Social Work, University of Illinois at Chicago)

Abstract

This article examines the role of perceived importance of service elements, or importance weighting, in client satisfaction measures. Drawing on the debate over importance weighting in the life satisfaction literature, this article assesses the adequacy of and the need for importance weighting in client satisfaction measures. Based on a client satisfaction survey (N = 156), the current study explored (1) whether or not all service elements of homecare services were considered equally important, and (2) whether or not the relationships between overall satisfaction with homecare services and satisfaction with various service elements of homecare services varied significantly across perceived importance of service elements. Findings showed that (1) not all service elements of homecare services were considered equally important, and (2) relationships between overall satisfaction with homecare services and satisfaction with various service elements of homecare services varied significantly across perceived importance of service elements. The findings support the incorporation of perceived importance of service elements into client satisfaction measures.

Suggested Citation

  • Chang-ming Hsieh, 2018. "Importance Weighting in Client Satisfaction Measures: Lessons from the Life Satisfaction Literature," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 138(1), pages 45-60, July.
    • Handle: RePEc:spr:soinre:v:138:y:2018:i:1:d:10.1007_s11205-017-1664-7
    DOI: 10.1007/s11205-017-1664-7
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    9. Chang-ming Hsieh, 2013. "Issues in Evaluating Importance Weighting in Quality of Life Measures," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 110(2), pages 681-693, January.
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    15. Chang-ming Hsieh, 2004. "Income and Financial Satisfaction among Older Adults in the United States," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 66(3), pages 249-266, May.
    16. Chia-Huei Wu, 2008. "Can We Weight Satisfaction Score with Importance Ranks Across Life Domains?," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 86(3), pages 469-480, May.
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    19. Mariano Rojas, 2006. "Life satisfaction and satisfaction in domains of life: is it a simple relationship?," Journal of Happiness Studies, Springer, vol. 7(4), pages 467-497, November.
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    Cited by:

    1. Akinori Kitsuki & Shunsuke Managi, 2023. "Importance Weighting in Subjective Well-Being Measures: Using Marginal Utilities as Weights for Domain Satisfaction," Journal of Happiness Studies, Springer, vol. 24(3), pages 1101-1120, March.
    2. Chang-ming Hsieh, 2022. "Are all Life Domains Created Equal? Domain Importance Weighting in Subjective Well-Being Research," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 17(3), pages 1909-1925, June.
    3. C. O. Henriques & L. A. Lopez-Agudo & O. D. Marcenaro-Gutierrez & M. Luque, 2021. "Reaching Compromises in Workers’ Life Satisfaction: A Multiobjective Interval Programming Approach," Journal of Happiness Studies, Springer, vol. 22(1), pages 207-239, January.

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