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Client satisfaction in a community crisis center

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  • Baronet, Anne-Marie
  • Gerber, Gary J.

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  • Baronet, Anne-Marie & Gerber, Gary J., 1997. "Client satisfaction in a community crisis center," Evaluation and Program Planning, Elsevier, vol. 20(4), pages 443-453, November.
    • Handle: RePEc:eee:epplan:v:20:y:1997:i:4:p:443-453
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    References listed on IDEAS

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    1. Lehman, Anthony F. & Zastowny, Thomas R., 1983. "Patient satisfaction with mental health services: A meta-analysis to establish norms," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 265-274, January.
    2. Ruggeri, Mirella & Greenfield, Thomas K., 1995. "The Italian version of the service satisfaction scale (SSS-30) adapted for community-based psychiatric patients: Development, factor analysis and application," Evaluation and Program Planning, Elsevier, vol. 18(2), pages 191-202.
    3. Attkisson, C. Clifford & Zwick, Rebecca, 1982. "The client satisfaction questionnaire : Psychometric properties and correlations with service utilization and psychotherapy outcome," Evaluation and Program Planning, Elsevier, vol. 5(3), pages 233-237, January.
    4. Soelling, Mark E. & Newell, Terry G., 1983. "Effects of anonymity and experimenter demand on client satisfaction with mental health services," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 329-333, January.
    5. Greenfield, Thomas K., 1983. "The role of client satisfaction in evaluating university counseling services," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 315-327, January.
    6. Lebow, Jay L., 1983. "Research assessing consumer satisfaction with mental health treatment: A review of findings," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 211-236, January.
    7. Larsen, Daniel L. & Attkisson, C. Clifford & Hargreaves, William A. & Nguyen, Tuan D., 1979. "Assessment of client/patient satisfaction: Development of a general scale," Evaluation and Program Planning, Elsevier, vol. 2(3), pages 197-207, January.
    8. Nguyen, Tuan D. & Attkisson, C. Clifford & Stegner, Bruce L., 1983. "Assessment of patient satisfaction: Development and refinement of a Service Evaluation Questionnaire," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 299-313, January.
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