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Determining student satisfaction: An economic analysis of the National Student Survey

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  • Lenton, Pamela

Abstract

The UK National Student Survey (NSS) represents a major resource, never previously used in the economics literature, for understanding how the market signal of quality in higher education works. In this study, we examine the determinants of the NSS overall student satisfaction score across eleven subject areas for 121 UK universities between 2007 and 2010. Using a unique panel data set and estimating random effects and fixed effects models, we find large differences in NSS scores across subjects and across different groups of universities, which implies that the raw scores should not be used as a method of ranking. Additionally, the student–staff ratio and student employability are strong influencers of student satisfaction; both of which suggest that a policy which places emphasis on student support, personal development and employability skills will yield an advantage in the higher education marketplace.

Suggested Citation

  • Lenton, Pamela, 2015. "Determining student satisfaction: An economic analysis of the National Student Survey," Economics of Education Review, Elsevier, vol. 47(C), pages 118-127.
    • Handle: RePEc:eee:ecoedu:v:47:y:2015:i:c:p:118-127
    DOI: 10.1016/j.econedurev.2015.05.001
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    References listed on IDEAS

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    1. Chevalier, Arnaud & Conlon, Gavan, 2003. "Does It Pay to Attend a Prestigious University?," IZA Discussion Papers 848, Institute of Labor Economics (IZA).
    2. Lenton, Pamela, 2008. "The cost structure of higher education in further education colleges in England," Economics of Education Review, Elsevier, vol. 27(4), pages 471-482, August.
    3. Soo, Kwok Tong & Elliott, Caroline, 2010. "Does price matter? Overseas students in UK higher education," Economics of Education Review, Elsevier, vol. 29(4), pages 553-565, August.
    4. John McCormack & Carol Propper & Sarah Smith, 2014. "Herding Cats? Management and University Performance," Economic Journal, Royal Economic Society, vol. 124(578), pages 534-564, August.
    5. Smith, Jeremy & McKnight, Abigail & Naylor, Robin, 2000. "Graduate Employability: Policy and Performance in Higher Education in the UK," Economic Journal, Royal Economic Society, vol. 110(464), pages 382-411, June.
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    Cited by:

    1. Kara, Elif & Tonin, Mirco & Vlassopoulos, Michael, 2021. "Class size effects in higher education: Differences across STEM and non-STEM fields," Economics of Education Review, Elsevier, vol. 82(C).
    2. Marina Della Giusta & Antonia Fernandez & Sarah Jewell, 2017. "Happy at University? Student Well-being and the Value of Higher Education," Economics Discussion Papers em-dp2017-01, Department of Economics, University of Reading.
    3. Pamela Lenton, 2014. "Personality Characteristics, Educational Attainment and Wages: An Economic Analysis Using the British Cohort Study," Working Papers 2014011, The University of Sheffield, Department of Economics.
    4. Adrian Burgess & Carl Senior & Elisabeth Moores, 2018. "A 10-year case study on the changing determinants of university student satisfaction in the UK," PLOS ONE, Public Library of Science, vol. 13(2), pages 1-15, February.
    5. Laurent Scaringella & Anna Górska & Dennis Calderon & Jose Benitez, 2022. "Should we teach in hybrid mode or fully online? A theory and empirical investigation on the service–profit chain in MBAs," Post-Print hal-03519796, HAL.
    6. Lucía Herrera Torres & Mara Rachel Souza-Soares de Quadros & Laura C. Sánchez-Sánchez & Tamara Ramiro-Sánchez, 2021. "Satisfaction with Self and External Regulation of Learning in Higher Education Students in Brazil," IJERPH, MDPI, vol. 18(11), pages 1-16, May.
    7. Anita Kéri & Erzsébet Hetesi, 2022. "Is it only the university they are satisfied with? – Foreign student satisfaction and its effect on loyalty," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 19(3), pages 601-622, September.
    8. Daniel Weimar & Markus Schauberger, 2018. "The impact of sporting success on student enrollment," Journal of Business Economics, Springer, vol. 88(6), pages 731-764, August.
    9. Rhys J. Williams, 2022. "The effect of casual teaching on student satisfaction: evidence from the UK," Education Economics, Taylor & Francis Journals, vol. 30(1), pages 91-111, January.
    10. Bauer, Anna & Gerner, Hans-Dieter & Jäckle, Robert & Mummert, Uwe & Sandner, Malte & Seebens, Holger, 2023. "OHM Happiness Report (OHR)," MPRA Paper 117403, University Library of Munich, Germany.

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    More about this item

    Keywords

    Educational economics; Higher education; Fixed effects; Random effects; Student satisfaction;
    All these keywords.

    JEL classification:

    • I20 - Health, Education, and Welfare - - Education - - - General
    • I23 - Health, Education, and Welfare - - Education - - - Higher Education; Research Institutions
    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity

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