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Organizational CQ: Cultural intelligence for 21st-century organizations

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  • Livermore, David
  • Van Dyne, Linn
  • Ang, Soon

Abstract

We live in an age of massive global disruption. Technological advancements threaten century-old business models, globalization is reordering supply chains, and people need to work with colleagues and customers who have vastly different backgrounds. On top of that, we have been in the midst of a global pandemic, and customers, employers, and investors are demanding more than just a Black Lives Matter social media post from organizations that purport to take social justice seriously. Organizations with high cultural intelligence (CQ) are able to navigate this volatility and complexity effectively. Over the last two decades, scholars from across the world have published hundreds of articles on CQ, the capability to relate and work effectively in complex, culturally diverse situations. Most of the work has examined CQ at the individual level. But what about organizations? Can organizations be culturally intelligent? The emerging research on CQ at the organizational level offers leaders and organizations critical insights for navigating today’s diverse, digital world. Organizational CQ is a firm’s capability to function effectively in a complex and unpredictable multicultural world. This article stresses the importance of the culturally intelligent organization and explains how to develop organizational CQ.

Suggested Citation

  • Livermore, David & Van Dyne, Linn & Ang, Soon, 2022. "Organizational CQ: Cultural intelligence for 21st-century organizations," Business Horizons, Elsevier, vol. 65(5), pages 671-680.
    • Handle: RePEc:eee:bushor:v:65:y:2022:i:5:p:671-680
    DOI: 10.1016/j.bushor.2021.11.001
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    References listed on IDEAS

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    1. Rockstuhl, Thomas & Van Dyne, Linn, 2018. "A bi-factor theory of the four-factor model of cultural intelligence: Meta-analysis and theoretical extensions," Organizational Behavior and Human Decision Processes, Elsevier, vol. 148(C), pages 124-144.
    2. Michael A. Hitt & Jean‐Luc Arregle & R. Michael Holmes, 2021. "Strategic Management Theory in a Post‐Pandemic and Non‐Ergodic World," Journal of Management Studies, Wiley Blackwell, vol. 58(1), pages 259-264, January.
    3. Stacey R Fitzsimmons & Yuan Liao & David C Thomas, 2017. "From crossing cultures to straddling them: An empirical examination of outcomes for multicultural employees," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 48(1), pages 63-89, January.
    4. Elia, Gianluca & Margherita, Alessandro, 2018. "Can we solve wicked problems? A conceptual framework and a collective intelligence system to support problem analysis and solution design for complex social issues," Technological Forecasting and Social Change, Elsevier, vol. 133(C), pages 279-286.
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