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Voices of abused workers: Implications for mitigating worker mistreatment

Author

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  • Burke-Smalley, Lisa A.
  • Evans, W. Randy
  • Zelin, Alexandra I.

Abstract

In the contemporary business reality, marked by unemployment and loose labor markets, workplace abuse is likely to climb as organizations and managers wield increased leverage in the employment relationship. We explore the organizational phenomenon of worker abuse and examine workplace blog accounts from abused workers to uncover shared insights. Based on these findings, we offer research-based suggestions, implications for practice, and resources for organizations, managers, and workers. Specifically, we advance an ABUSE mitigation model as a holistic management system for identifying and dealing with workplace abuse.

Suggested Citation

  • Burke-Smalley, Lisa A. & Evans, W. Randy & Zelin, Alexandra I., 2022. "Voices of abused workers: Implications for mitigating worker mistreatment," Business Horizons, Elsevier, vol. 65(3), pages 315-327.
    • Handle: RePEc:eee:bushor:v:65:y:2022:i:3:p:315-327
    DOI: 10.1016/j.bushor.2021.03.005
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    References listed on IDEAS

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    1. Saxena, Mahima & Geiselman, Timothy Adam & Zhang, Sheng, 2019. "Workplace incivility against women in STEM: Insights and best practices," Business Horizons, Elsevier, vol. 62(5), pages 589-594.
    2. Lee, So Yun & Hanson, Matthew David & Cheung, Ho Kwan, 2019. "Incorporating bystander intervention into sexual harassment training," Industrial and Organizational Psychology, Cambridge University Press, vol. 12(1), pages 52-57, March.
    3. Meyer, Caitlin & Zelin, Alexandra I., 2019. "Bystander as a Band-Aid: How organization leaders as active bystanders can influence culture change," Industrial and Organizational Psychology, Cambridge University Press, vol. 12(3), pages 342-344, September.
    4. Jane O'Reilly & Sandra L. Robinson & Jennifer L. Berdahl & Sara Banki, 2015. "Is Negative Attention Better Than No Attention? The Comparative Effects of Ostracism and Harassment at Work," Organization Science, INFORMS, vol. 26(3), pages 774-793, June.
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