Valoración de los servicios públicos domiciliarios de Cartagena de Indias (Colombia)
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- Prabha Ramseook-Munhurrun & Soolakshna D. Lukea-Bhiwajee & Perunjodi Naidoo, 2010. "Service Quality In The Public Service," International Journal of Management and Marketing Research, The Institute for Business and Finance Research, vol. 3(1), pages 37-50.
- Stephen Ackroyd & John A. Hughes & Keith Soothill, 1989. "Public Sector Services And Their Management," Journal of Management Studies, Wiley Blackwell, vol. 26(6), pages 603-619, November.
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Keywords
Servicios públicos; percepciones; satisfacción; hogares; mínimos cuadrados parciales;All these keywords.
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