IDEAS home Printed from https://ideas.repec.org/a/bla/jomstd/v46y2009i8p1396-1420.html
   My bibliography  Save this article

Collective Dynamics of Citizenship Behaviour: What Group Characteristics Promote Group‐Level Helping?

Author

Listed:
  • Jin Nam Choi

Abstract

A basic tenet of research on organizational citizenship behaviour (OCB) is that OCB aggregated across individuals improves organizational performance. Departing from the typical focus on individual‐level OCB, the construct of group‐level OCB (GOCB) recently emerged as a critical group function that affects various group effectiveness measures. Despite the clear link between GOCB and team performance, the existing literature provides a limited understanding with regard to the antecedents of GOCB, mostly focusing on leadership variables. Establishing helping behaviour (a core dimension of OCB) as a collective construct, this study substantially expands the antecedents of group‐level helping, and empirically tests their effects using three different operationalizations of group‐level helping. The results, based on a sample of 96 work units, show that membership diversity in gender and education decreased group‐level helping, whereas diversity in tenure increased it. Group‐level helping was also positively related to leadership characteristics (supportive unit manager, transformational top management) and perceived competence of unit members. In addition, the analysis further indicated that perceived competence is a positive predictor of group‐level helping only when the unit members also believe that others are trustworthy in terms of integrity and benevolent motivation. From a methodological standpoint, the study provides important insights by comparing different ways of operationalizing collective constructs.

Suggested Citation

  • Jin Nam Choi, 2009. "Collective Dynamics of Citizenship Behaviour: What Group Characteristics Promote Group‐Level Helping?," Journal of Management Studies, Wiley Blackwell, vol. 46(8), pages 1396-1420, December.
  • Handle: RePEc:bla:jomstd:v:46:y:2009:i:8:p:1396-1420
    DOI: 10.1111/j.1467-6486.2009.00851.x
    as

    Download full text from publisher

    File URL: https://doi.org/10.1111/j.1467-6486.2009.00851.x
    Download Restriction: no

    File URL: https://libkey.io/10.1111/j.1467-6486.2009.00851.x?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Elfenbein, Hillary Anger, 2007. "Emotion in Organizations: A Review in Stages," Institute for Research on Labor and Employment, Working Paper Series qt2bn0n9mv, Institute of Industrial Relations, UC Berkeley.
    2. Robin S. Snell & Yuk Lan Wong, 2007. "Differentiating Good Soldiers from Good Actors," Journal of Management Studies, Wiley Blackwell, vol. 44(6), pages 883-909, September.
    3. Mark Marotto & Johan Roos & Bart Victor, 2007. "Collective Virtuosity in Organizations: A Study of Peak Performance in an Orchestra," Journal of Management Studies, Wiley Blackwell, vol. 44(3), pages 388-413, May.
    4. Gabriel Szulanski & Rossella Cappetta & Robert J. Jensen, 2004. "When and How Trustworthiness Matters: Knowledge Transfer and the Moderating Effect of Causal Ambiguity," Organization Science, INFORMS, vol. 15(5), pages 600-613, October.
    5. Daniel Z. Levin & Rob Cross, 2004. "The Strength of Weak Ties You Can Trust: The Mediating Role of Trust in Effective Knowledge Transfer," Management Science, INFORMS, vol. 50(11), pages 1477-1490, November.
    6. Tan, Jonathan H.W. & Zizzo, Daniel John, 2008. "Groups, cooperation and conflict in games," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 37(1), pages 1-17, February.
    7. Mayer, David M. & Kuenzi, Maribeth & Greenbaum, Rebecca & Bardes, Mary & Salvador, Rommel (Bombie), 2009. "How low does ethical leadership flow? Test of a trickle-down model," Organizational Behavior and Human Decision Processes, Elsevier, vol. 108(1), pages 1-13, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Syeda Urooj Babar & Hafiz Mushtaq Ahmad & Mubashir Ahmad, 2020. "Moderating Effect of Individual Team Member Creativity on the link of Team Diversity & Work Cognition Inventory with Team Performance," International Review of Management and Marketing, Econjournals, vol. 10(4), pages 125-131.
    2. Grażyna Bartkowiak & Agnieszka Krugiełka & Ryszard Dachowski & Katarzyna Gałek & Paulina Kostrzewa-Demczuk, 2020. "Attitudes of Polish Entrepreneurs towards 65+ Knowledge Workers in the Context of Their Pro-Social Attitude and Organizational Citizenship Behavior," Sustainability, MDPI, vol. 12(13), pages 1-24, June.
    3. Singh, Sanjay Kumar & Giudice, Manlio Del & Chierici, Roberto & Graziano, Domenico, 2020. "Green innovation and environmental performance: The role of green transformational leadership and green human resource management," Technological Forecasting and Social Change, Elsevier, vol. 150(C).
    4. Claire Heffernan & Lena Azbel-Jackson & Joe Brownlie & George Gunn, 2016. "Farmer Attitudes and Livestock Disease: Exploring Citizenship Behaviour and Peer Monitoring across Two BVD Control Schemes in the UK," PLOS ONE, Public Library of Science, vol. 11(3), pages 1-14, March.
    5. Nicola Breugst & Holger Patzelt & Dean A. Shepherd, 2020. "When is Effort Contagious in New Venture Management Teams? Understanding the Contingencies of Social Motivation Theory," Journal of Management Studies, Wiley Blackwell, vol. 57(8), pages 1556-1588, December.
    6. Ritika Dongrey & Varsha Rokade, 2021. "Assessing the Effect of Perceived Diversity Practices and Psychological Safety on Contextual Performance for Sustainable Workplace," Sustainability, MDPI, vol. 13(21), pages 1-15, October.
    7. Yu-Chuan Tung & Yi-Ping Lin & Wen-Hsin Chang, 2021. "Differentiated Leadership and Group Performance: The Mediating Effect of Group Cohesion," International Journal of Business and Management, Canadian Center of Science and Education, vol. 14(1), pages 114-114, July.
    8. Liang, Hsiao-Yun & Shih, Hsi-An & Chiang, Yun-Haw, 2015. "Team diversity and team helping behavior: The mediating roles of team cooperation and team cohesion," European Management Journal, Elsevier, vol. 33(1), pages 48-59.
    9. Braun, Timo & Müller-Seitz, Gordon & Sydow, Jörg, 2012. "Project citizenship behavior? – An explorative analysis at the project-network-nexus," Scandinavian Journal of Management, Elsevier, vol. 28(4), pages 271-284.
    10. Klockmann, Victor & von Schenk, Alicia, 2023. "Patronizing behavior in heterogeneous teams: A laboratory experiment," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 107(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Xin Liu & Lin Zhang & Abhinav Gupta & Xiaoming Zheng & Changqi Wu, 2022. "Upper echelons and intra‐organizational learning: How executive narcissism affects knowledge transfer among business units," Strategic Management Journal, Wiley Blackwell, vol. 43(11), pages 2351-2381, November.
    2. Martin M�ller & Allison Stewart, 2016. "Does Temporary Geographical Proximity Predict Learning? Knowledge Dynamics in the Olympic Games," Regional Studies, Taylor & Francis Journals, vol. 50(3), pages 377-390, March.
    3. Jordi Molas-Gallart & Pablo D’Este & Oscar Llopis & Ismael Rafols, 2016. "Towards an alternative framework for the evaluation of translational research initiatives," Research Evaluation, Oxford University Press, vol. 25(3), pages 235-243.
    4. Raj Kumar Shukla & Dr. Sanjay R. Mali, 2015. "Planning Skills for Solar Supply Chain Management," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 6(3), pages 53-57, September.
    5. Renzl, Birgit, 2008. "Trust in management and knowledge sharing: The mediating effects of fear and knowledge documentation," Omega, Elsevier, vol. 36(2), pages 206-220, April.
    6. Pérez-Nordtvedt, Liliana & Babakus, Emin & Kedia, Ben L., 2010. "Learning from international business affiliates: developing resource-based learning capacity through networks and knowledge acquisition," Journal of International Management, Elsevier, vol. 16(3), pages 262-274, September.
    7. Michailova, Snejina & Mustaffa, Zaidah, 2012. "Subsidiary knowledge flows in multinational corporations: Research accomplishments, gaps, and opportunities," Journal of World Business, Elsevier, vol. 47(3), pages 383-396.
    8. Yan Tian & Yuan Li & Zelong Wei, 2013. "Managerial Incentive and External Knowledge Acquisition Under Technological Uncertainty: A Nested System Perspective," Systems Research and Behavioral Science, Wiley Blackwell, vol. 30(3), pages 214-228, May.
    9. Ravishankar, M.N. & Pan, Shan L., 2008. "The influence of organizational identification on organizational knowledge management (KM)," Omega, Elsevier, vol. 36(2), pages 221-234, April.
    10. Shigeno, Hidenori & Tsuji, Masatsugu & Matsuzaki, Taisuke & Shinohara, Sobee, 2017. "ICT Use, Connectivity, and Innovation Capability in Japanese SMEs," 28th European Regional ITS Conference, Passau 2017 169498, International Telecommunications Society (ITS).
    11. Daniel Tzabbar & Jeongsik (Jay) Lee & Donghwi (Josh) Seo, 2022. "Collaborative structure and post‐mobility knowledge spillovers: A dyadic approach," Strategic Management Journal, Wiley Blackwell, vol. 43(9), pages 1728-1762, September.
    12. Dirk De Clercq & Dimo Dimov & Narongsak (Tek) Thongpapanl, 2013. "Organizational Social Capital, Formalization, and Internal Knowledge Sharing in Entrepreneurial Orientation Formation," Entrepreneurship Theory and Practice, , vol. 37(3), pages 505-537, May.
    13. Scuotto, Veronica & Del Giudice, Manlio & Peruta, Maria Rosaria della & Tarba, Shlomo, 2017. "The performance implications of leveraging internal innovation through social media networks: An empirical verification of the smart fashion industry," Technological Forecasting and Social Change, Elsevier, vol. 120(C), pages 184-194.
    14. Narda R. Quigley & Paul E. Tesluk & Edwin A. Locke & Kathryn M. Bartol, 2007. "A Multilevel Investigation of the Motivational Mechanisms Underlying Knowledge Sharing and Performance," Organization Science, INFORMS, vol. 18(1), pages 71-88, February.
    15. Law, Kuok Kei, 2014. "The problem with knowledge ambiguity," European Management Journal, Elsevier, vol. 32(3), pages 444-450.
    16. Chiambaretto, Paul & Massé, David & Mirc, Nicola, 2019. "“All for One and One for All?” - Knowledge broker roles in managing tensions of internal coopetition: The Ubisoft case," Research Policy, Elsevier, vol. 48(3), pages 584-600.
    17. Balboni, Bernardo & Marchi, Gianluca & Vignola, Marina, 2017. "Knowledge transfer in the context of buyer–supplier relationship: An analysis of a supplier's customer portfolio," Journal of Business Research, Elsevier, vol. 80(C), pages 277-287.
    18. Nicolai J. Foss & Kenneth Husted & Snejina Michailova, 2010. "Governing Knowledge Sharing in Organizations: Levels of Analysis, Governance Mechanisms, and Research Directions," Journal of Management Studies, Wiley Blackwell, vol. 47(3), pages 455-482, May.
    19. Deng, Chun-Ping & Mao, Ji-Ye & Wang, Guo-Shun, 2013. "An empirical study on the source of vendors’ relational performance in offshore information systems outsourcing," International Journal of Information Management, Elsevier, vol. 33(1), pages 10-19.
    20. Emily Bacon & Michael D. Williams & Gareth H. Davies, 2023. "On the Combinatory Nature of Knowledge Transfer Conditions: A Mixed Method Assessment," Information Systems Frontiers, Springer, vol. 25(3), pages 1039-1061, June.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bla:jomstd:v:46:y:2009:i:8:p:1396-1420. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: http://www.blackwellpublishing.com/journal.asp?ref=0022-2380 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.