IDEAS home Printed from https://ideas.repec.org/a/bla/jecsur/v38y2024i1p57-96.html
   My bibliography  Save this article

What do we know about no‐show behavior? A systematic, interdisciplinary literature review

Author

Listed:
  • Caroline Amberger
  • Dominik Schreyer

Abstract

No‐show behavior, a distinct form of absenteeism, is often problematic, particularly in the service industry. Given the growing relevance of the phenomenon in the industry, an increasing number of researchers from such different disciplines as educational economics, healthcare management research, and sports economics have begun examining both the potential antecedents and measures to counteract no‐show behavior, recently. Although the continuously growing body of literature on no‐show behavior has been reviewed before, most such previous attempts were neither interdisciplinary nor systematic, sometimes lacking both completeness and thoroughness. In this article, we address this gap in the still‐emerging literature by providing a systematic, interdisciplinary review of the literature. We observe that, although the potential antecedents are manifold and not always neatly comparable across the different industries, there still exist commonalities, most of which are related to product characteristics and the opportunity costs arising from physical attendance. In contrast, although we document a promising effect of exploiting reminders in reducing no‐show behavior, our understanding of the effectiveness of potential countermeasures is less pronounced.

Suggested Citation

  • Caroline Amberger & Dominik Schreyer, 2024. "What do we know about no‐show behavior? A systematic, interdisciplinary literature review," Journal of Economic Surveys, Wiley Blackwell, vol. 38(1), pages 57-96, February.
  • Handle: RePEc:bla:jecsur:v:38:y:2024:i:1:p:57-96
    DOI: 10.1111/joes.12534
    as

    Download full text from publisher

    File URL: https://doi.org/10.1111/joes.12534
    Download Restriction: no

    File URL: https://libkey.io/10.1111/joes.12534?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Dominik Schreyer, 2019. "Football spectator no-show behaviour in the German Bundesliga," Applied Economics, Taylor & Francis Journals, vol. 51(45), pages 4882-4901, September.
    2. Aucejo, Esteban M. & Romano, Teresa Foy, 2016. "Assessing the effect of school days and absences on test score performance," Economics of Education Review, Elsevier, vol. 55(C), pages 70-87.
    3. Dominik Schreyer & Sascha L. Schmidt & Benno Torgler, 2019. "Football Spectator No-Show Behavior," Journal of Sports Economics, , vol. 20(4), pages 580-602, May.
    4. Mark Dusheiko & Hugh Gravelle, 2018. "Choosing and booking—and attending? Impact of an electronic booking system on outpatient referrals and non‐attendances," Health Economics, John Wiley & Sons, Ltd., vol. 27(2), pages 357-371, February.
    5. Adam J. Karg & Heath McDonald, 2011. "Fantasy sport participation as a complement to traditional sport consumption," Sport Management Review, Taylor & Francis Journals, vol. 14(4), pages 327-346, October.
    6. Ziebarth, Nicolas R., 2013. "Long-term absenteeism and moral hazard—Evidence from a natural experiment," Labour Economics, Elsevier, vol. 24(C), pages 277-292.
    7. Søren Jensen & James McIntosh, 2007. "Absenteeism in the workplace: results from Danish sample survey data," Empirical Economics, Springer, vol. 32(1), pages 125-139, April.
    8. Dominik Schreyer & Benno Torgler, 2021. "Predicting season ticket holder no-show behaviour: more nuanced evidence from Switzerland," Applied Economics, Taylor & Francis Journals, vol. 53(48), pages 5549-5566, October.
    9. Courtenay Atwell, 2015. "The International Seabed Authority: theorising the concept of an exemplary international organisation using evidence from US absenteeism," International Journal of Process Management and Benchmarking, Inderscience Enterprises Ltd, vol. 5(2), pages 156-170.
    10. Bar-Eli, Michael & Krumer, Alex & Morgulev, Elia, 2020. "Ask not what economics can do for sports - Ask what sports can do for economics," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 89(C).
    11. Paul M. Pedersen (ed.), 2021. "Encyclopedia of Sport Management," Books, Edward Elgar Publishing, number 20567.
    12. Miriam Beblo & Renate Ortlieb, 2012. "Absent from Work? The Impact of Household and Work Conditions in Germany," Feminist Economics, Taylor & Francis Journals, vol. 18(1), pages 73-97, January.
    13. Nicolas Frevel & Dominik Schreyer, 2020. "Behavioral responses to terrorist attacks: empirical evidence from professional football," Applied Economics Letters, Taylor & Francis Journals, vol. 27(3), pages 244-247, February.
    14. Adi Berliner Senderey & Tamar Kornitzer & Gabriella Lawrence & Hilla Zysman & Yael Hallak & Dan Ariely & Ran Balicer, 2020. "It’s how you say it: Systematic A/B testing of digital messaging cut hospital no-show rates," PLOS ONE, Public Library of Science, vol. 15(6), pages 1-13, June.
    15. J. James Reade & Dominik Schreyer & Carl Singleton, 2022. "Eliminating supportive crowds reduces referee bias," Economic Inquiry, Western Economic Association International, vol. 60(3), pages 1416-1436, July.
    16. Dominik Schreyer & Daniel Däuper, 2018. "Determinants of spectator no-show behaviour: first empirical evidence from the German Bundesliga," Applied Economics Letters, Taylor & Francis Journals, vol. 25(21), pages 1475-1480, December.
    17. Dominik Schreyer & Sascha L. Schmidt & Benno Torgler, 2020. "Using reminders with different reward opportunities to reduce no-show behavior: Empirical evidence from a large-scale field experiment in professional sport," CREMA Working Paper Series 2020-19, Center for Research in Economics, Management and the Arts (CREMA).
    18. Stefano DellaVigna & Ulrike Malmendier, 2006. "Paying Not to Go to the Gym," American Economic Review, American Economic Association, vol. 96(3), pages 694-719, June.
    19. Agustina Briatore & Estefania Veronica Tarsetti & Agustin Latorre & Fernan Gonzalez Bernaldo de Quirós & Daniel Luna & Nora Angélica Fuentes & Cristina Maria Elizondo & Analia Baum & Marina Alonso Ser, 2020. "Causes of appointment attendance, nonattendance, and cancellation in outpatient consultations at a university hospital," International Journal of Health Planning and Management, Wiley Blackwell, vol. 35(1), pages 207-220, January.
    20. Riccardo Scarpa & Timothy J. Gilbride & Danny Campbell & David A. Hensher, 2009. "Modelling attribute non-attendance in choice experiments for rural landscape valuation," European Review of Agricultural Economics, Oxford University Press and the European Agricultural and Applied Economics Publications Foundation, vol. 36(2), pages 151-174, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Dominik Schreyer & Benno Torgler, 2021. "Football spectator no-show behavior in Switzerland: Empirical evidence from season ticket holder behavior," CREMA Working Paper Series 2021-06, Center for Research in Economics, Management and the Arts (CREMA).
    2. Dominik Schreyer & Sascha L. Schmidt & Benno Torgler, 2020. "Using reminders with different reward opportunities to reduce no-show behavior: Empirical evidence from a large-scale field experiment in professional sport," CREMA Working Paper Series 2020-19, Center for Research in Economics, Management and the Arts (CREMA).
    3. Dominik Schreyer, 2019. "Football spectator no-show behaviour in the German Bundesliga," Applied Economics, Taylor & Francis Journals, vol. 51(45), pages 4882-4901, September.
    4. Carl Singleton & Alex Bryson & Peter Dolton & James Reade & Dominik Schreyer, 2022. "Economics lessons from sports during the COVID-19 pandemic," Chapters, in: Paul M. Pedersen (ed.), Research Handbook on Sport and COVID-19, chapter 2, pages 9-18, Edward Elgar Publishing.
    5. Nicolas Frevel & Dominik Schreyer, 2020. "Behavioral responses to terrorist attacks: empirical evidence from professional football," Applied Economics Letters, Taylor & Francis Journals, vol. 27(3), pages 244-247, February.
    6. Chowdhury, Subhasish M. & Jewell, Sarah & Singleton, Carl, 2024. "Can awareness reduce (and reverse) identity-driven bias in judgement? Evidence from international cricket," Journal of Economic Behavior & Organization, Elsevier, vol. 226(C).
    7. Alex Farnell, 2023. "False Start? An Analysis of NFL Penalties With and Without Crowds," Journal of Sports Economics, , vol. 24(6), pages 695-716, August.
    8. Carl Singleton & Alex Bryson & Peter Dolton & J. James Reade & Dominik Schreyer, 2021. "What Can We Learn About Economics from Sport during Covid-19?," Economics Discussion Papers em-dp2021-01, Department of Economics, University of Reading.
    9. Dominik Schreyer & Sascha L. Schmidt & Benno Torgler, 2019. "Football Spectator No-Show Behavior," Journal of Sports Economics, , vol. 20(4), pages 580-602, May.
    10. Minnich, Aljoscha, 2022. "Do fans’ emotions influence charitable donations? Evidence from monetary and returnable cup donations in German soccer stadiums," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 96(C).
    11. J. James Reade & Dominik Schreyer & Carl Singleton, 2021. "Stadium attendance demand during the COVID-19 crisis: early empirical evidence from Belarus," Applied Economics Letters, Taylor & Francis Journals, vol. 28(18), pages 1542-1547, October.
    12. Carl Singleton & J. James Reade & Dominik Schreyer, 2023. "A decade of violence and empty stadiums in Egypt: when does emotion from the terraces affect behaviour on the pitch?," Empirical Economics, Springer, vol. 65(3), pages 1487-1507, September.
    13. Chan, Ho Fai & Ulrich, Fabian & Altman, Hannah & Schmidt, Sascha L. & Schreyer, Dominik & Torgler, Benno, 2022. "Beyond performance? The importance of subjective and objective physical appearance in award nominations and receptions in football," Journal of Economic Behavior & Organization, Elsevier, vol. 204(C), pages 271-289.
    14. J. James Reade & Carl Singleton, 2020. "Demand for Public Events in the COVID-19 Pandemic: A Case Study of European Football," Economics Discussion Papers em-dp2020-09, Department of Economics, University of Reading, revised 01 Oct 2020.
    15. Anthony Macedo & Marta Ferreira Dias & Paulo Reis Mourão, 2023. "European Men's Club Football in the Eyes of Consumers: The Determinants of Television Broadcast Demand," Journal of Sports Economics, , vol. 24(5), pages 579-623, June.
    16. Jeremy K. Nguyen & Adam Karg & Abbas Valadkhani & Heath McDonald, 2022. "Predicting individual event attendance with machine learning: a ‘step-forward’ approach," Applied Economics, Taylor & Francis Journals, vol. 54(27), pages 3138-3153, June.
    17. Dmitry Dagaev & Sofia Paklina & J. James Reade & Carl Singleton, 2024. "The Iron Curtain and Referee Bias in International Football," Journal of Sports Economics, , vol. 25(1), pages 126-151, January.
    18. Beiderbeck, Daniel & Frevel, Nicolas & von der Gracht, Heiko A. & Schmidt, Sascha L. & Schweitzer, Vera M., 2021. "The impact of COVID-19 on the European football ecosystem – A Delphi-based scenario analysis," Technological Forecasting and Social Change, Elsevier, vol. 165(C).
    19. Tasoff, Joshua & Letzler, Robert, 2014. "Everyone believes in redemption: Nudges and overoptimism in costly task completion," Journal of Economic Behavior & Organization, Elsevier, vol. 107(PA), pages 107-122.
    20. Kelvin Balcombe & Michail Bitzios & Iain Fraser & Janet Haddock-Fraser, 2014. "Using Attribute Importance Rankings Within Discrete Choice Experiments: An Application to Valuing Bread Attributes," Journal of Agricultural Economics, Wiley Blackwell, vol. 65(2), pages 446-462, June.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bla:jecsur:v:38:y:2024:i:1:p:57-96. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: http://www.blackwellpublishing.com/journal.asp?ref=0950-0804 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.