IDEAS home Printed from https://ideas.repec.org/a/bit/bsrysr/v8y2017i1p60-70n6.html
   My bibliography  Save this article

Social Business Process Management: Croatian IT Company Case Study

Author

Listed:
  • Vukšić Vesna Bosilj

    (Vugec Faculty of Economics and Business, University of Zagreb, Croatia)

  • Vugec Dalia Suša

    (Faculty of Economics and Business, University of Zagreb, Croatia)

  • Lovrić Anita

    (Infodom, Zagreb, Croatia)

Abstract

Background: Social business process management is an integration of social software into the business process management (BPM). Its main goal is to overcome the limitations of classical BPM by applying social software principles within the BPM lifecycle. Since BPM is a holistic discipline it is important to also include cultural and social aspects into BPM studies. Objectives: The main aim of this paper is to examine the link between organizational culture, social software usage and BPM maturity in the observed company. Methods/Approach: A case study methodology has been used for this study. An interview has been conducted in combination with a survey approach. Results: Results of the research revealed a high usage of social BPM within the observed company in combination with a high level of BPM maturity and a clan organizational culture. Conclusions: The observed IT company has knowledge intensive processes and uses social BPM to deal with the process change and optimization. The clan culture is, by its characteristics, a favourable organizational culture for social BPM.

Suggested Citation

  • Vukšić Vesna Bosilj & Vugec Dalia Suša & Lovrić Anita, 2017. "Social Business Process Management: Croatian IT Company Case Study," Business Systems Research, Sciendo, vol. 8(1), pages 60-70, March.
    • Handle: RePEc:bit:bsrysr:v:8:y:2017:i:1:p:60-70:n:6
    DOI: 10.1515/bsrj-2017-0006
    as

    Download full text from publisher

    File URL: https://doi.org/10.1515/bsrj-2017-0006
    Download Restriction: no
    File URL: https://libkey.io/10.1515/bsrj-2017-0006?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Michael Rosemann & Jan Brocke, 2015. "The Six Core Elements of Business Process Management," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 1, edition 2, pages 105-122, Springer.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Maha Syed Ibrahim & Aamer Hanif & Faheem Qaisar Jamal & Ali Ahsan, 2019. "Towards successful business process improvement – An extension of change acceleration process model," PLOS ONE, Public Library of Science, vol. 14(11), pages 1-20, November.
    2. Khodadad-Saryazdi, Ali, 2021. "Exploring the telemedicine implementation challenges through the process innovation approach: A case study research in the French healthcare sector," Technovation, Elsevier, vol. 107(C).
    3. Ingo Kregel & Bettina Distel & André Coners, 2022. "Business Process Management Culture in Public Administration and Its Determinants," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(2), pages 201-221, April.
    4. Martin Lehnert & Alexander Linhart & Maximilian Röglinger, 2016. "Value-based process project portfolio management: integrated planning of BPM capability development and process improvement," Business Research, Springer;German Academic Association for Business Research, vol. 9(2), pages 377-419, August.
    5. Miroslava Nyulásziová & Dana Paľová, 2020. "Implementing a decision support system in the transport process management of a small Slovak transport company," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 16(1), pages 75-106.
    6. Bosilj Vukšić, Vesna & Suša, Dalia & Lovrić, Anita, 2016. "Social Business Process Management and Knowledge Intensive Processes," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2016), Rovinj, Croatia, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Rovinj, Croatia, 8-9 September 2016, pages 391-398, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.
    7. Martin Lehnert & Maximilian Röglinger & Johannes Seyfried, 2018. "Prioritization of Interconnected Processes," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 60(2), pages 95-114, April.
    8. Mahmoud Dehghan Nayeri & Malihe Rostami, 2016. "Effectiveness of six sigma methodology through BSC in banking industry," Journal of Asian Business Strategy, Asian Economic and Social Society, vol. 6(1), pages 13-21, January.
    9. Ulrich Matthias König & Alexander Linhart & Maximilian Röglinger, 2019. "Why do business processes deviate? Results from a Delphi study," Business Research, Springer;German Academic Association for Business Research, vol. 12(2), pages 425-453, December.
    10. Bitkowska Agnieszka & Sliż Piotr & Tenbrink Candace & Piasecka Aleksandra, 2020. "Application of Process Mining on the Example of an Authorized Passenger Car Service Station in Poland," Foundations of Management, Sciendo, vol. 12(1), pages 125-136, January.
    11. Tahir Ahmad & Amy Van Looy, 2020. "Business Process Management and Digital Innovations: A Systematic Literature Review," Sustainability, MDPI, vol. 12(17), pages 1-30, August.
    12. Wartika & Kridanto Surendro & Husni Satramihardja & Iping Supriana, 2015. "Business Process Improvement Conceptual Models to Improve the Efficiency of Power Consumption on Computer Use from the Perspective of Human Resources Performance," International Journal of Business and Administrative Studies, Professor Dr. Bahaudin G. Mujtaba, vol. 1(3), pages 99-106.
    13. Sombultawee, Kedwadee & Boon-itt, Sakun, 2018. "Marketing-operations alignment: A review of the literature and theoretical background," Operations Research Perspectives, Elsevier, vol. 5(C), pages 1-12.
    14. Thomas Grisold & Christian Janiesch & Maximilian Röglinger & Moe Thandar Wynn, 2022. "Call for Papers, Issue 5/2024," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(6), pages 841-843, December.
    15. Jan Brocke & Marie-Sophie Baier & Theresa Schmiedel & Katharina Stelzl & Maximilian Röglinger & Charlotte Wehking, 2021. "Context-Aware Business Process Management," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(5), pages 533-550, October.
    16. Bodo E. Steiner, 2017. "A phenomenon-driven approach to the study of value creation and organizational design issues in agri-business value chains," Economia agro-alimentare, FrancoAngeli Editore, vol. 19(1), pages 89-118.
    17. Katharina Stelzl & Maximilian Röglinger & Katrin Wyrtki, 2020. "Building an ambidextrous organization: a maturity model for organizational ambidexterity," Business Research, Springer;German Academic Association for Business Research, vol. 13(3), pages 1203-1230, November.
    18. Pearce, Antony & Pons, Dirk & Neitzert, Thomas, 2018. "Implementing lean—Outcomes from SME case studies," Operations Research Perspectives, Elsevier, vol. 5(C), pages 94-104.
    19. Andreas Fritsch & Johanna von Hammerstein & Clemens Schreiber & Stefanie Betz & Andreas Oberweis, 2022. "Pathways to Greener Pastures: Research Opportunities to Integrate Life Cycle Assessment and Sustainable Business Process Management Based on a Systematic Tertiary Literature Review," Sustainability, MDPI, vol. 14(18), pages 1-20, September.
    20. Kalinowski T. Bartosz, 2016. "Analysis of business process maturity and organisational performance relations," Management, Sciendo, vol. 20(2), pages 87-101, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bit:bsrysr:v:8:y:2017:i:1:p:60-70:n:6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.sciendo.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.