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Marketing-operations alignment: A review of the literature and theoretical background

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  • Sombultawee, Kedwadee
  • Boon-itt, Sakun

Abstract

The purpose of this paper is to consolidate existing knowledge and theories on marketing-operations alignment and theoretical background for this organizational alignment. The research used a qualitative literature review approach to identify key contributions to this area and incorporate them into theoretical background. Marketing-operations alignment, or organizational alignment between the marketing and operations functions of the firm, takes place at multiple levels (operational, tactical, and strategic). The literature reveals that the topic of operations alignment is a broad topic, spread across multiple journals and fields. Furthermore, there is no single dominant theory of alignment that can be applied. There is also substantial overlap with concepts of operational integration and coordination. The theoretical background uses configuration theory to model the fit of marketing and operations intelligence and decision-making at three points of interaction between these two functions.

Suggested Citation

  • Sombultawee, Kedwadee & Boon-itt, Sakun, 2018. "Marketing-operations alignment: A review of the literature and theoretical background," Operations Research Perspectives, Elsevier, vol. 5(C), pages 1-12.
    • Handle: RePEc:eee:oprepe:v:5:y:2018:i:c:p:1-12
    DOI: 10.1016/j.orp.2017.11.001
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    2. Costa Melo, Isotilia & Alves Junior, Paulo Nocera & Callefi, Jéssica Syrio & da Silva, Karoline Arguelho & Nagano, Marcelo Seido & Rebelatto, Daisy Aparecida do Nascimento & Rentizelas, Athanasios, 2023. "Measuring the performance of retailers during the COVID-19 pandemic: Embedding optimal control theory principles in a dynamic data envelopment analysis approach," Operations Research Perspectives, Elsevier, vol. 10(C).
    3. Lotfi Tadj & Salah Djemili, 2022. "Joint optimization of the marketing and operations functions," OPSEARCH, Springer;Operational Research Society of India, vol. 59(2), pages 574-593, June.

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