IDEAS home Printed from https://ideas.repec.org/a/bcp/journl/v8y2024i5p2388-2407.html
   My bibliography  Save this article

The Impact of Knowledge Management Process and Approach on Innovation Performance: A Case Study of Telekom Malaysia

Author

Listed:
  • Ap-Azli Bunawan

    (School of Information Science, College of Computing, Informatics and Mathematics, Universiti Teknologi MARA (UiTM), Puncak Perdana Campus, Selangor, Malaysia.)

  • Nur Ardilla Fathin Ahmad Sham

    (School of Information Science, College of Computing, Informatics and Mathematics, Universiti Teknologi MARA (UiTM), Puncak Perdana Campus, Selangor, Malaysia.)

Abstract

The paper aims to examine the effect of knowledge management processes (knowledge acquisition, knowledge sharing and knowledge utilization) and knowledge management approaches (codification strategy and personalization strategy) on innovation performance in Telekom Malaysia. Quantitative research has been used as a research approach for the study. Data was collected through an online questionnaire. Out of 172 questionnaires distributed, 172 were returned with a 100 percent response rate. A Partial Least Square approach of Structural Equation Model (PLS-SEM) was used to examine the research hypothesis, and a path coefficients analysis was conducted, in addition to descriptive statistics that provide a background about the respondents. The analysis showed that there is a significant and positive impact of knowledge management processes (knowledge sharing & knowledge utilization) on innovation performance in Telekom Malaysia, as well as a significant and positive effect of personalization strategy approaches on innovation performance, whereas the knowledge process (knowledge acquisition) and (codification strategy) does not. This study contributed new insights to our present understanding of the impact of knowledge management processes and approaches on innovation performance in the telecommunications industries. With the help of these contributions, Telekom Malaysia can implement the proper knowledge management and practises in order to make better decisions in many ways of innovation performance. Although there are several sorts of innovation, all of them contribute to the generation of new knowledge within the organization

Suggested Citation

  • Ap-Azli Bunawan & Nur Ardilla Fathin Ahmad Sham, 2024. "The Impact of Knowledge Management Process and Approach on Innovation Performance: A Case Study of Telekom Malaysia," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(5), pages 2388-2407, May.
    • Handle: RePEc:bcp:journl:v:8:y:2024:i:5:p:2388-2407
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijriss/Digital-Library/volume-8-issue-5/2388-2407.pdf
    Download Restriction: no
    File URL: https://rsisinternational.org/journals/ijriss/articles/the-impact-of-knowledge-management-process-and-approach-on-innovation-performance-a-case-study-of-telekom-malaysia/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Muhammad Asrar-ul-Haq & Sadia Anwar, 2016. "A systematic review of knowledge management and knowledge sharing: Trends, issues, and challenges," Cogent Business & Management, Taylor & Francis Journals, vol. 3(1), pages 1127744-112, December.
    2. Ikujiro Nonaka & Ryoko Toyama, 2003. "The knowledge-creating theory revisited: knowledge creation as a synthesizing process," Knowledge Management Research & Practice, Taylor & Francis Journals, vol. 1(1), pages 2-10, July.
    3. repec:eme:ijoes0:ijoes-06-2021-0137 is not listed on IDEAS
    4. Giovanni Mangiarotti & Anne-Laure Mention, 2015. "Investigating Firm-Level Effects Of Knowledge Management Strategies On Innovation Performance," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 19(01), pages 1-24.
    5. Samar Rahi & Mahmoud Alghizzawi & Sajjad Ahmad & Mubbsher Munawar Khan & Abdul Hafaz Ngah, 2021. "Does employee readiness to change impact organization change implementation? Empirical evidence from emerging economy," International Journal of Ethics and Systems, Emerald Group Publishing Limited, vol. 38(2), pages 235-253, November.
    6. Vida Davidavičienė & Khaled Al Majzoub & Ieva Meidute-Kavaliauskiene, 2020. "Factors Affecting Knowledge Sharing in Virtual Teams," Sustainability, MDPI, vol. 12(17), pages 1-16, August.
    7. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
    8. Nguyen Ngoc Thang & Pham Anh Tuan, 2020. "Knowledge acquisition, knowledge management strategy and innovation: An empirical study of Vietnamese firms," Cogent Business & Management, Taylor & Francis Journals, vol. 7(1), pages 1786314-178, January.
    9. Helena Yli‐Renko & Erkko Autio & Harry J. Sapienza, 2001. "Social capital, knowledge acquisition, and knowledge exploitation in young technology‐based firms," Strategic Management Journal, Wiley Blackwell, vol. 22(6‐7), pages 587-613, June.
    10. Michael O’Meara & Felicity Kelliher, 2021. "Knowledge Codification," Springer Books, in: Carolina Machado & J. Paulo Davim (ed.), Knowledge Management and Learning Organizations, pages 25-50, Springer.
    11. Carnevale, Joel B. & Hatak, Isabella, 2020. "Employee adjustment and well-being in the era of COVID-19: Implications for human resource management," Journal of Business Research, Elsevier, vol. 116(C), pages 183-187.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ghadah Lafi Alharbi & Monira Essa Aloud, 2024. "The effects of knowledge management processes on service sector performance: evidence from Saudi Arabia," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-19, December.
    2. Tran Huy Phuong, 2019. "How authentic leadership promotes individual knowledge sharing: viewing from the lens of COR theory," Management & Marketing, Sciendo, vol. 14(4), pages 386-401, December.
    3. Marco-Lajara, B. & Úbeda-García, M. & Zaragoza-Sáez, P. & Manresa-Marhuenda, E., 2023. "The impact of international experience on firm economic performance. The double mediating effect of green knowledge acquisition & eco-innovation," Journal of Business Research, Elsevier, vol. 157(C).
    4. Sapienza, Harry J. & Parhankangas, Annaleena & Autio, Erkko, 2004. "Knowledge relatedness and post-spin-off growth," Journal of Business Venturing, Elsevier, vol. 19(6), pages 809-829, November.
    5. Roden, Sinéad & Lawson, Benn, 2014. "Developing social capital in buyer–supplier relationships: The contingent effect of relationship-specific adaptations," International Journal of Production Economics, Elsevier, vol. 151(C), pages 89-99.
    6. Jiménez-Jiménez, Daniel & Sanz-Valle, Raquel, 2011. "Innovation, organizational learning, and performance," Journal of Business Research, Elsevier, vol. 64(4), pages 408-417, April.
    7. Tzu-Hsin Liu & Yung-Chang Hsiao, 2019. "Fitting cooperative mode in inter-organizational strategic alliance: a perspective from innovative and financial performances," The Journal of Technology Transfer, Springer, vol. 44(1), pages 73-96, February.
    8. Mia Hsiao-Wen Ho & Pervez N. Ghauri & Mario Kafouros, 2019. "Knowledge Acquisition in International Strategic Alliances: The Role of Knowledge Ambiguity," Management International Review, Springer, vol. 59(3), pages 439-463, June.
    9. De Clercq, Dirk & Belausteguigoitia, Imanol, 2015. "Intergenerational strategy involvement and family firms’ innovation pursuits: The critical roles of conflict management and social capital," Journal of Family Business Strategy, Elsevier, vol. 6(3), pages 178-189.
    10. François Therin, 2003. "Learning Organization and Innovation Performance in High-Tech Small Firms," Post-Print hal-00451466, HAL.
    11. Menkhoff, Thomas & Gerke, Solvay & Evers, Hans-Dieter & Chay, Yue Wah, 2009. "Wissensbasierte Entwicklung in Singapur und Malaysia [Knowledge-based development in Singapore and Malaysia]," MPRA Paper 13797, University Library of Munich, Germany.
    12. Mamta Tripathi & Zuby Hasan, 2023. "Can leaders power and influence strategy enhance knowledge management in research intensive organizations: a modified TISM approach," Quality & Quantity: International Journal of Methodology, Springer, vol. 57(5), pages 4725-4758, October.
    13. De Clercq, Dirk & Sapienza, Harry J., 2006. "Effects of relational capital and commitment on venture capitalists' perception of portfolio company performance," Journal of Business Venturing, Elsevier, vol. 21(3), pages 326-347, May.
    14. Teo, Thompson S.H., 2012. "Knowledge management in client–vendor partnerships," International Journal of Information Management, Elsevier, vol. 32(5), pages 451-458.
    15. Dirk De Clercq & Harry J. Sapienza, 2005. "When Do Venture Capital Firms Learn from Their Portfolio Companies?," Entrepreneurship Theory and Practice, , vol. 29(4), pages 517-535, July.
    16. Hyo Min Seo & Min Cheol Kim & Kyungro Chang & Taehee Kim, 2016. "Influence Of Interpersonal Trust On Innovative Behaviour Of Service Workers: Mediating Effects Of Knowledge Sharing," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(02), pages 1-21, February.
    17. J. Augusto Felicio & Eduardo Couto & Jorge Caiado, 2009. "Interrelationships between human capital and social capital in small and medium sized firms: The effect of age and sector of activity," CEMAPRE Working Papers 0905, Centre for Applied Mathematics and Economics (CEMAPRE), School of Economics and Management (ISEG), Technical University of Lisbon.
    18. Yi Liu & Longwei Wang & Changhong Yuan & Yuan Li, 2012. "Information communication, organizational capability and new product development: an empirical study of Chinese firms," The Journal of Technology Transfer, Springer, vol. 37(4), pages 416-432, August.
    19. Feifei Jiang & Gang Wang & Xu Jiang, 2019. "Entrepreneurial orientation and organizational knowledge creation: A configurational approach," Asia Pacific Journal of Management, Springer, vol. 36(4), pages 1193-1219, December.
    20. Serkan Gürsoy, 2014. "The impact of Online ICT on the dimensions of social capital," STPS Working Papers 1401, STPS - Science and Technology Policy Studies Center, Middle East Technical University, revised Apr 2014.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bcp:journl:v:8:y:2024:i:5:p:2388-2407. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Pawan Verma (email available below). General contact details of provider: https://rsisinternational.org/journals/ijriss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.