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Specialization and Variety in Repetitive Tasks: Evidence from a Japanese Bank

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  1. Elvin Coban & Aliza Heching & Alan Scheller‐Wolf, 2019. "Service Center Staffing with Cross‐Trained Agents and Heterogeneous Customers," Production and Operations Management, Production and Operations Management Society, vol. 28(4), pages 788-809, April.
  2. Tolga Tezcan & Jiheng Zhang, 2014. "Routing and Staffing in Customer Service Chat Systems with Impatient Customers," Operations Research, INFORMS, vol. 62(4), pages 943-956, August.
  3. Patel, Pankaj C. & Devaraj, Srikant & Quigley, Narda R. & Oghazi, Pejvak, 2020. "The influence of sunlight on taxi driver productivity," Journal of Business Research, Elsevier, vol. 115(C), pages 456-468.
  4. Stefano Cabras & Marco Delogu & J.D. Tena, 2023. "Forced to play too many matches? A deep-learning assessment of crowded schedule," Applied Economics, Taylor & Francis Journals, vol. 55(52), pages 6187-6204, November.
  5. Diwas S. KC & Bradley R. Staats & Maryam Kouchaki & Francesca Gino, 2020. "Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Performance," Management Science, INFORMS, vol. 66(10), pages 4397-4416, October.
  6. S. Di Luozzo & A. Fronzetti Colladon & M. M. Schiraldi, 2024. "Decoding excellence: Mapping the demand for psychological traits of operations and supply chain professionals through text mining," Papers 2403.17546, arXiv.org.
  7. Scott F. Rockart & Kristin Wilson, 2019. "Learning in Cycles," Organization Science, INFORMS, vol. 30(1), pages 70-87, February.
  8. Diwas Singh KC, 2014. "Does Multitasking Improve Performance? Evidence from the Emergency Department," Manufacturing & Service Operations Management, INFORMS, vol. 16(2), pages 168-183, May.
  9. Siyuan Yi & Qiguo Gong & Feng Dong & Hui Wang, 2020. "The Effect of Planned Breaks on Worker Productivity and the Moderate Role of Workload in a Manufacturing Environment," Asian Economic and Financial Review, Asian Economic and Social Society, vol. 10(12), pages 1366-1383, December.
  10. Glen W. S. Dowell & Suresh Muthulingam, 2017. "Will firms go green if it pays? The impact of disruption, cost, and external factors on the adoption of environmental initiatives," Strategic Management Journal, Wiley Blackwell, vol. 38(6), pages 1287-1304, June.
  11. Michael Freeman & Nicos Savva & Stefan Scholtes, 2021. "Economies of Scale and Scope in Hospitals: An Empirical Study of Volume Spillovers," Management Science, INFORMS, vol. 67(2), pages 673-697, February.
  12. Michael Freeman & Nicos Savva & Stefan Scholtes, 2017. "Gatekeepers at Work: An Empirical Analysis of a Maternity Unit," Management Science, INFORMS, vol. 63(10), pages 3147-3167, October.
  13. Maria R. Ibanez & Jonathan R. Clark & Robert S. Huckman & Bradley R. Staats, 2018. "Discretionary Task Ordering: Queue Management in Radiological Services," Management Science, INFORMS, vol. 64(9), pages 4389-4407, September.
  14. Feng Dong & Qiguo Gong & Hui Wang & Siyuan Yi & Yue Cai, 2019. "Rest Breaks Arrange Based on Empirical Studies of Productivity in Manufacturing Industry," Asian Economic and Financial Review, Asian Economic and Social Society, vol. 9(9), pages 1043-1066, September.
  15. Sriram Narayanan & Ed Terris, 2020. "Inclusive Manufacturing: The Impact of Disability Diversity on Productivity in a Work Integration Social Enterprise," Manufacturing & Service Operations Management, INFORMS, vol. 22(6), pages 1112-1130, November.
  16. Schaefers, Tobias & Falk, Tomas & Kumar, Ashish & Schamari, Julia, 2021. "More of the same? Effects of volume and variety of social media brand engagement behavior," Journal of Business Research, Elsevier, vol. 135(C), pages 282-294.
  17. Amit Jain & Will Mitchell, 2022. "Specialization as a double‐edged sword: The relationship of scientist specialization with R&D productivity and impact following collaborator change," Strategic Management Journal, Wiley Blackwell, vol. 43(5), pages 986-1024, May.
  18. Teck-Hua Ho & Noah Lim & Sadat Reza & Xiaoyu Xia, 2017. "OM Forum—Causal Inference Models in Operations Management," Manufacturing & Service Operations Management, INFORMS, vol. 19(4), pages 509-525, October.
  19. Masoud Kamalahmadi & Qiuping Yu & Yong-Pin Zhou, 2021. "Call to Duty: Just-in-Time Scheduling in a Restaurant Chain," Management Science, INFORMS, vol. 67(11), pages 6751-6781, November.
  20. Robert J. Batt & Christian Terwiesch, 2017. "Early Task Initiation and Other Load-Adaptive Mechanisms in the Emergency Department," Management Science, INFORMS, vol. 63(11), pages 3531-3551, November.
  21. Diwas Singh KC & Bradley R. Staats, 2012. "Accumulating a Portfolio of Experience: The Effect of Focal and Related Experience on Surgeon Performance," Manufacturing & Service Operations Management, INFORMS, vol. 14(4), pages 618-633, October.
  22. Aruna Ranganathan, 2023. "When the Tasks Line Up: How the Nature of Supplementary Tasks Affects Worker Productivity," ILR Review, Cornell University, ILR School, vol. 76(3), pages 556-585, May.
  23. Jonathan R. Clark & Robert S. Huckman & Bradley R. Staats, 2013. "Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services," Organization Science, INFORMS, vol. 24(5), pages 1539-1557, October.
  24. Argote, Linda & Fahrenkopf, Erin, 2016. "Knowledge transfer in organizations: The roles of members, tasks, tools, and networks," Organizational Behavior and Human Decision Processes, Elsevier, vol. 136(C), pages 146-159.
  25. Saravanan Kesavan & Bradley R. Staats & Wendell Gilland, 2014. "Volume Flexibility in Services: The Costs and Benefits of Flexible Labor Resources," Management Science, INFORMS, vol. 60(8), pages 1884-1906, August.
  26. Jérémy Celse, 2017. "An Experimental Investigation of the Impact of Absolute and Relative Inequalities on Individual Satisfaction," Journal of Happiness Studies, Springer, vol. 18(4), pages 939-958, August.
  27. Mirko Kremer & Francis de Véricourt, 2022. "Mismanaging diagnostic accuracy under congestion," ESMT Research Working Papers ESMT-22-01, ESMT European School of Management and Technology.
  28. Hailong Cui & Sampath Rajagopalan & Amy R. Ward, 2021. "Impact of Task-Level Worker Specialization, Workload, and Product Personalization on Consumer Returns," Manufacturing & Service Operations Management, INFORMS, vol. 23(2), pages 346-366, March.
  29. Robert L. Bray & Decio Coviello & Andrea Ichino & Nicola Persico, 2016. "Multitasking, Multiarmed Bandits, and the Italian Judiciary," Manufacturing & Service Operations Management, INFORMS, vol. 18(4), pages 545-558, October.
  30. Diego Battiston & Miguel Espinosa & Shuo Liu, 2021. "Talent Poaching and Job Rotation," Working Papers 1237, Barcelona School of Economics.
  31. Jordan Etkin & Cassie Mogilner, 2016. "Does Variety Among Activities Increase Happiness?," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 43(2), pages 210-229.
  32. Francisco Brahm & Jorge Tarzijan & Marcos Singer, 2017. "The Impact of Frictions in Routine Execution on Economies of Scope," Strategic Management Journal, Wiley Blackwell, vol. 38(10), pages 2121-2142, October.
  33. Maria R. Ibanez & Michael W. Toffel, 2020. "How Scheduling Can Bias Quality Assessment: Evidence from Food-Safety Inspections," Management Science, INFORMS, vol. 66(6), pages 2396-2416, June.
  34. Yuqian Xu & Tom Fangyun Tan & Serguei Netessine, 2022. "The Impact of Workload on Operational Risk: Evidence from a Commercial Bank," Management Science, INFORMS, vol. 68(4), pages 2668-2693, April.
  35. George Ball & Enno Siemsen & Rachna Shah, 2017. "Do Plant Inspections Predict Future Quality? The Role of Investigator Experience," Manufacturing & Service Operations Management, INFORMS, vol. 19(4), pages 534-550, October.
  36. Anatoli Colicev & Tuuli Hakkarainen & Torben Pedersen, 2023. "Multi‐project work and project performance: Friends or foes?," Strategic Management Journal, Wiley Blackwell, vol. 44(2), pages 610-636, February.
  37. Mohammad Delasay & Armann Ingolfsson & Bora Kolfal, 2016. "Modeling Load and Overwork Effects in Queueing Systems with Adaptive Service Rates," Operations Research, INFORMS, vol. 64(4), pages 867-885, August.
  38. Vishal Ahuja & Carlos A. Alvarez & Bradley R. Staats, 2020. "Maintaining Continuity in Service: An Empirical Examination of Primary Care Physicians," Manufacturing & Service Operations Management, INFORMS, vol. 22(5), pages 1088-1106, September.
  39. Timothy Gubler & Ian Larkin & Lamar Pierce, 2018. "Doing Well by Making Well: The Impact of Corporate Wellness Programs on Employee Productivity," Management Science, INFORMS, vol. 64(11), pages 4967-4987, November.
  40. Yingchao Lan & Deepa Goradia & Aravind Chandrasekaran, 2022. "Ancillary Cost Implications of Physicians Multisiting and Inter‐Organizational Collaboration During Healthcare Delivery," Production and Operations Management, Production and Operations Management Society, vol. 31(2), pages 561-582, February.
  41. Carolyn D. Egelman & Dennis Epple & Linda Argote & Erica R. H. Fuchs, 2017. "Learning by Doing in Multiproduct Manufacturing: Variety, Customizations, and Overlapping Product Generations," Management Science, INFORMS, vol. 63(2), pages 405-423, February.
  42. Delasay, Mohammad & Ingolfsson, Armann & Kolfal, Bora & Schultz, Kenneth, 2019. "Load effect on service times," European Journal of Operational Research, Elsevier, vol. 279(3), pages 673-686.
  43. Tom Fangyun Tan & Serguei Netessine, 2019. "When You Work with a Superman, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance," Management Science, INFORMS, vol. 65(8), pages 3495-3517, August.
  44. Rachna Shah & George P. Ball & Serguei Netessine, 2017. "Plant Operations and Product Recalls in the Automotive Industry: An Empirical Investigation," Management Science, INFORMS, vol. 63(8), pages 2439-2459, August.
  45. Decio Coviello & Andrea Ichino & Nicola Persico, 2019. "Measuring the Gains from Labor Specialization," Journal of Law and Economics, University of Chicago Press, vol. 62(3), pages 403-426.
  46. Rocio Bonet & Fabrizio Salvador, 2017. "When the Boss Is Away: Manager–Worker Separation and Worker Performance in a Multisite Software Maintenance Organization," Organization Science, INFORMS, vol. 28(2), pages 244-261, April.
  47. Nirup Menon & Anant Mishra & Shun Ye, 2020. "Beyond Related Experience: Upstream vs. Downstream Experience in Innovation Contest Platforms with Interdependent Problem Domains," Manufacturing & Service Operations Management, INFORMS, vol. 22(5), pages 1045-1065, September.
  48. Kenny Ching & Enrico Forti & Evan Rawley, 2021. "Extemporaneous Coordination in Specialist Teams: The Familiarity Complementarity," Organization Science, INFORMS, vol. 32(1), pages 1-17, January.
  49. Zheng, Sijing & Zeng, Xiaohua & Zhang, Cheng, 2016. "The effects of role variety and ability disparity on virtual group performance," Journal of Business Research, Elsevier, vol. 69(9), pages 3468-3477.
  50. Zeynep Akşin & Sarang Deo & Jónas Oddur Jónasson & Kamalini Ramdas, 2021. "Learning from Many: Partner Exposure and Team Familiarity in Fluid Teams," Management Science, INFORMS, vol. 67(2), pages 854-874, February.
  51. Ryan Garvey & Yaohua Qin, 2022. "When does slower order execution occur? Evidence from U.S. equity investors," Journal of Asset Management, Palgrave Macmillan, vol. 23(2), pages 130-137, March.
  52. Song, Lina & Saghafian, Soroush, 2019. "Do Hospital Closures Improve the Efficiency and Quality of Other Hospitals?," Working Paper Series rwp19-006, Harvard University, John F. Kennedy School of Government.
  53. Noa Zychlinski, 2023. "Applications of fluid models in service operations management," Queueing Systems: Theory and Applications, Springer, vol. 103(1), pages 161-185, February.
  54. Guillaume Roels, 2020. "High-Performance Practice Processes," Management Science, INFORMS, vol. 66(4), pages 1509-1526, April.
  55. Sunkee Lee & Philipp Meyer-Doyle, 2017. "How Performance Incentives Shape Individual Exploration and Exploitation: Evidence from Microdata," Organization Science, INFORMS, vol. 28(1), pages 19-38, February.
  56. Kretschmer, Tobias & Glauber, Johanna, 2018. "Learning from failure across products," CEPR Discussion Papers 13140, C.E.P.R. Discussion Papers.
  57. Michael Christensen & Thorbjørn Knudsen, 2020. "Division of roles and endogenous specialization," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 29(1), pages 105-124.
  58. Seyed Morteza Emadi & Bradley R. Staats, 2020. "A Structural Estimation Approach to Study Agent Attrition," Management Science, INFORMS, vol. 66(9), pages 4071-4095, September.
  59. Jonathan R. Clark & Venkat Kuppuswamy & Bradley R. Staats, 2018. "Goal Relatedness and Learning: Evidence from Hospitals," Organization Science, INFORMS, vol. 29(1), pages 100-117, February.
  60. Kamalini Ramdas & Khaled Saleh & Steven Stern & Haiyan Liu, 2016. "Variety and Experience: Learning and Forgetting in the Use of Surgical Devices," Working Papers 0316, University of South Florida, Department of Economics.
  61. Kannan Srikanth & Jaideep Anand & Mihaela Stan, 2021. "The origins of time compression diseconomies," Strategic Management Journal, Wiley Blackwell, vol. 42(9), pages 1573-1599, September.
  62. Xiong, Wei & Jiang, Mengzhen & Tashkhodjaev, Mukhtorkhon & Pashayev, Zohrab, 2023. "Greening the economic recovery: Natural resource market efficiency as a key driver," Resources Policy, Elsevier, vol. 86(PB).
  63. Tom Fangyun Tan & Serguei Netessine, 2014. "When Does the Devil Make Work? An Empirical Study of the Impact of Workload on Worker Productivity," Management Science, INFORMS, vol. 60(6), pages 1574-1593, June.
  64. Tom F. Tan & Bradley R. Staats, 2020. "Behavioral Drivers of Routing Decisions: Evidence from Restaurant Table Assignment," Production and Operations Management, Production and Operations Management Society, vol. 29(4), pages 1050-1070, April.
  65. Rocio Bonet & Marta Elvira & Stefano Visintin, 2024. "Hiring Temps but Losing Perms? Temporary Worker Inflows and Voluntary Turnover of Permanent Employees," Work, Employment & Society, British Sociological Association, vol. 38(1), pages 83-102, February.
  66. Ruomeng Cui & Hao Ding & Feng Zhu, 2020. "Gender Inequality in Research Productivity During the COVID-19 Pandemic," Papers 2006.10194, arXiv.org, revised Feb 2021.
  67. Robert J. Batt & Santiago Gallino, 2019. "Finding a Needle in a Haystack: The Effects of Searching and Learning on Pick-Worker Performance," Management Science, INFORMS, vol. 67(6), pages 2624-2645, June.
  68. Kamalini Ramdas & Khaled Saleh & Steven Stern & Haiyan Liu, 2018. "Variety and Experience: Learning and Forgetting in the Use of Surgical Devices," Management Science, INFORMS, vol. 64(6), pages 2590-2608, June.
  69. Lamar Pierce & Daniel C. Snow & Andrew McAfee, 2015. "Cleaning House: The Impact of Information Technology Monitoring on Employee Theft and Productivity," Management Science, INFORMS, vol. 61(10), pages 2299-2319, October.
  70. Bradley R. Staats & Diwas S. KC & Francesca Gino, 2018. "Maintaining Beliefs in the Face of Negative News: The Moderating Role of Experience," Management Science, INFORMS, vol. 64(2), pages 804-824, February.
  71. Diwas KC & Bradley R. Staats & Francesca Gino, 2013. "Learning from My Success and from Others' Failure: Evidence from Minimally Invasive Cardiac Surgery," Management Science, INFORMS, vol. 59(11), pages 2435-2449, November.
  72. Ludwig Kuntz & Stefan Scholtes & Sandra Sülz, 2019. "Separate and Concentrate: Accounting for Patient Complexity in General Hospitals," Management Science, INFORMS, vol. 67(6), pages 2482-2501, June.
  73. Felix Miedaner & Sandra Sülz, 2020. "Boundaries of Focus and Volume: An Empirical Study in Neonatal Intensive Care," Production and Operations Management, Production and Operations Management Society, vol. 29(2), pages 298-308, February.
  74. Limin Rong & Feng Dong & Qiguo Gong, 2021. "Work Interruption: The Moderate Effect of Workload and Queue Length in the Manufacturing Industry," Asian Economic and Financial Review, Asian Economic and Social Society, vol. 11(8), pages 618-631, August.
  75. Hummy Song & Anita L. Tucker & Karen L. Murrell & David R. Vinson, 2015. "Public Relative Performance Feedback in Complex Service Systems: Improving Productivity through the Adoption of Best Practices," Working Papers 96, Brandeis University, Department of Economics and International Business School.
  76. Linda Argote & Sunkee Lee & Jisoo Park, 2021. "Organizational Learning Processes and Outcomes: Major Findings and Future Research Directions," Management Science, INFORMS, vol. 67(9), pages 5399-5429, September.
  77. Itai Gurvich & Kevin J. O’Leary & Lu Wang & Jan A. Van Mieghem, 2020. "Collaboration, Interruptions, and Changeover Times: Workflow Model and Empirical Study of Hospitalist Charting," Manufacturing & Service Operations Management, INFORMS, vol. 22(4), pages 754-774, July.
  78. Jain, Aditya & Bala, Ram, 2018. "Differentiated or integrated: Capacity and service level choice for differentiated products," European Journal of Operational Research, Elsevier, vol. 266(3), pages 1025-1037.
  79. Sara Parker‐Lue & Marvin Lieberman, 2020. "The impact of diversification on task performance: Evidence from kidney transplant centers," Strategic Management Journal, Wiley Blackwell, vol. 41(7), pages 1169-1190, July.
  80. Juan Pablo Madiedo & Aravind Chandrasekaran & Fabrizio Salvador, 2020. "Capturing the Benefits of Worker Specialization: Effects of Managerial and Organizational Task Experience," Production and Operations Management, Production and Operations Management Society, vol. 29(4), pages 973-994, April.
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