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Scheduling Arrivals to Queues: A Single-Server Model with No-Shows

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Cited by:

  1. Kemper, Benjamin & Klaassen, Chris A.J. & Mandjes, Michel, 2014. "Optimized appointment scheduling," European Journal of Operational Research, Elsevier, vol. 239(1), pages 243-255.
  2. Ruijie Zhang & Xiaohua Han & Rowan Wang & Jianghua Zhang & Yinghao Zhang, 2023. "Please don't make me wait! Influence of customers' waiting preference and no‐show behavior on appointment systems," Production and Operations Management, Production and Operations Management Society, vol. 32(6), pages 1597-1616, June.
  3. Van-Anh Truong, 2015. "Optimal Advance Scheduling," Management Science, INFORMS, vol. 61(7), pages 1584-1597, July.
  4. Turkcan, Ayten & Zeng, Bo & Muthuraman, Kumar & Lawley, Mark, 2011. "Sequential clinical scheduling with service criteria," European Journal of Operational Research, Elsevier, vol. 214(3), pages 780-795, November.
  5. Yong-Hong Kuo & Hari Balasubramanian & Yan Chen, 2020. "Medical appointment overbooking and optimal scheduling: tradeoffs between schedule efficiency and accessibility to service," Flexible Services and Manufacturing Journal, Springer, vol. 32(1), pages 72-101, March.
  6. Mahes, Roshan & Mandjes, Michel & Boon, Marko & Taylor, Peter, 2024. "Adaptive scheduling in service systems: A Dynamic programming approach," European Journal of Operational Research, Elsevier, vol. 312(2), pages 605-626.
  7. Christos Zacharias & Tallys Yunes, 2020. "Multimodularity in the Stochastic Appointment Scheduling Problem with Discrete Arrival Epochs," Management Science, INFORMS, vol. 66(2), pages 744-763, February.
  8. Ruiwei Jiang & Siqian Shen & Yiling Zhang, 2017. "Integer Programming Approaches for Appointment Scheduling with Random No-Shows and Service Durations," Operations Research, INFORMS, vol. 65(6), pages 1638-1656, December.
  9. Alex Kuiper & Robert H. Lee, 2022. "Appointment Scheduling for Multiple Servers," Management Science, INFORMS, vol. 68(10), pages 7422-7440, October.
  10. Navid Izady, 2015. "Appointment Capacity Planning in Specialty Clinics: A Queueing Approach," Operations Research, INFORMS, vol. 63(4), pages 916-930, August.
  11. Tito Homem-de-Mello & Qingxia Kong & Rodrigo Godoy-Barba, 2022. "A Simulation Optimization Approach for the Appointment Scheduling Problem with Decision-Dependent Uncertainties," INFORMS Journal on Computing, INFORMS, vol. 34(5), pages 2845-2865, September.
  12. Thu Nguyen & Appa Sivakumar & Stephen Graves, 2015. "A network flow approach for tactical resource planning in outpatient clinics," Health Care Management Science, Springer, vol. 18(2), pages 124-136, June.
  13. Vink, Wouter & Kuiper, Alex & Kemper, Benjamin & Bhulai, Sandjai, 2015. "Optimal appointment scheduling in continuous time: The lag order approximation method," European Journal of Operational Research, Elsevier, vol. 240(1), pages 213-219.
  14. Huiqiao Su & Guohua Wan & Shan Wang, 2019. "Online scheduling for outpatient services with heterogeneous patients and physicians," Journal of Combinatorial Optimization, Springer, vol. 37(1), pages 123-149, January.
  15. S. Ayca Erdogan & Brian Denton, 2013. "Dynamic Appointment Scheduling of a Stochastic Server with Uncertain Demand," INFORMS Journal on Computing, INFORMS, vol. 25(1), pages 116-132, February.
  16. Lu, Yuwei & Xie, Xiaolan & Jiang, Zhibin, 2018. "Dynamic appointment scheduling with wait-dependent abandonment," European Journal of Operational Research, Elsevier, vol. 265(3), pages 975-984.
  17. Saghafian, Soroush & Trichakis, Nikolaos & Zhu, Ruihao & Shih, Helen A., 2019. "Joint Patient Selection and Scheduling under No-Shows: Theory and Application in Proton Therapy," Working Paper Series rwp19-019, Harvard University, John F. Kennedy School of Government.
  18. Harris, Shannon L. & May, Jerrold H. & Vargas, Luis G. & Foster, Krista M., 2020. "The effect of cancelled appointments on outpatient clinic operations," European Journal of Operational Research, Elsevier, vol. 284(3), pages 847-860.
  19. Soroush Saghafian & Nikolaos Trichakis & Ruihao Zhu & Helen A. Shih, 2023. "Joint patient selection and scheduling under no‐shows: Theory and application in proton therapy," Production and Operations Management, Production and Operations Management Society, vol. 32(2), pages 547-563, February.
  20. van Eekelen, Wouter, 2023. "Distributionally robust views on queues and related stochastic models," Other publications TiSEM 9b99fc05-9d68-48eb-ae8c-9, Tilburg University, School of Economics and Management.
  21. Han, Shuihua & Zhao, Ling & Chen, Kui & Luo, Zong-wei & Mishra, Deepa, 2017. "Appointment scheduling and routing optimization of attended home delivery system with random customer behavior," European Journal of Operational Research, Elsevier, vol. 262(3), pages 966-980.
  22. Jiang, Bowen & Tang, Jiafu & Yan, Chongjun, 2019. "A stochastic programming model for outpatient appointment scheduling considering unpunctuality," Omega, Elsevier, vol. 82(C), pages 70-82.
  23. Wen-Ya Wang & Diwakar Gupta, 2011. "Adaptive Appointment Systems with Patient Preferences," Manufacturing & Service Operations Management, INFORMS, vol. 13(3), pages 373-389, July.
  24. Tugba Cayirli & Kum Khiong Yang & Ser Aik Quek, 2012. "A Universal Appointment Rule in the Presence of No‐Shows and Walk‐Ins," Production and Operations Management, Production and Operations Management Society, vol. 21(4), pages 682-697, July.
  25. Wu, Xueqi & Zhou, Shenghai, 2022. "Sequencing and scheduling appointments on multiple servers with stochastic service durations and customer arrivals," Omega, Elsevier, vol. 106(C).
  26. Jin Qi, 2017. "Mitigating Delays and Unfairness in Appointment Systems," Management Science, INFORMS, vol. 63(2), pages 566-583, February.
  27. Jiayi Liu & Jingui Xie & Kum Khiong Yang & Zhichao Zheng, 2019. "Effects of Rescheduling on Patient No-Show Behavior in Outpatient Clinics," Manufacturing & Service Operations Management, INFORMS, vol. 21(4), pages 780-797, October.
  28. Gianmarco Bet & Remco van der Hofstad & Johan S. H. van Leeuwaarden, 2019. "Heavy-Traffic Analysis Through Uniform Acceleration of Queues with Diminishing Populations," Mathematics of Operations Research, INFORMS, vol. 44(3), pages 821-864, August.
  29. Zhou, Shenghai & Li, Debiao & Yin, Yong, 2021. "Coordinated appointment scheduling with multiple providers and patient-and-physician matching cost in specialty care," Omega, Elsevier, vol. 101(C).
  30. Jianzhe Luo & Vidyadhar G. Kulkarni & Serhan Ziya, 2012. "Appointment Scheduling Under Patient No-Shows and Service Interruptions," Manufacturing & Service Operations Management, INFORMS, vol. 14(4), pages 670-684, October.
  31. Katsumi Morikawa & Katsuhiko Takahashi & Daisuke Hirotani, 2018. "Performance evaluation of candidate appointment schedules using clearing functions," Journal of Intelligent Manufacturing, Springer, vol. 29(3), pages 509-518, March.
  32. De Vuyst, Stijn & Bruneel, Herwig & Fiems, Dieter, 2014. "Computationally efficient evaluation of appointment schedules in health care," European Journal of Operational Research, Elsevier, vol. 237(3), pages 1142-1154.
  33. S. Ayca Erdogan & Tracey L. Krupski & Jennifer Mason Lobo, 2018. "Optimization of Telemedicine Appointments in Rural Areas," Service Science, INFORMS, vol. 10(3), pages 261-276, September.
  34. Li Luo & Ying Zhou & Bernard T. Han & Jialing Li, 2019. "An optimization model to determine appointment scheduling window for an outpatient clinic with patient no-shows," Health Care Management Science, Springer, vol. 22(1), pages 68-84, March.
  35. Dongyang Wang & Kumar Muthuraman & Douglas Morrice, 2019. "Coordinated Patient Appointment Scheduling for a Multistation Healthcare Network," Operations Research, INFORMS, vol. 67(3), pages 599-618, May.
  36. Linda V. Green & Sergei Savin, 2008. "Reducing Delays for Medical Appointments: A Queueing Approach," Operations Research, INFORMS, vol. 56(6), pages 1526-1538, December.
  37. Kuiper, Alex & de Mast, Jeroen & Mandjes, Michel, 2021. "The problem of appointment scheduling in outpatient clinics: A multiple case study of clinical practice," Omega, Elsevier, vol. 98(C).
  38. Qingxia Kong & Shan Li & Nan Liu & Chung-Piaw Teo & Zhenzhen Yan, 2020. "Appointment Scheduling Under Time-Dependent Patient No-Show Behavior," Management Science, INFORMS, vol. 66(8), pages 3480-3500, August.
  39. Shan Wang & Nan Liu & Guohua Wan, 2020. "Managing Appointment-Based Services in the Presence of Walk-in Customers," Management Science, INFORMS, vol. 66(2), pages 667-686, February.
  40. Cai, Yun & Song, Haiqing & Wang, Shan, 2024. "Managing appointment-based services with electronic visits," European Journal of Operational Research, Elsevier, vol. 315(3), pages 863-878.
  41. Christos Zacharias & Michael Pinedo, 2017. "Managing Customer Arrivals in Service Systems with Multiple Identical Servers," Manufacturing & Service Operations Management, INFORMS, vol. 19(4), pages 639-656, October.
  42. Morikawa, Katsumi & Takahashi, Katsuhiko, 2017. "Scheduling appointments for walk-ins," International Journal of Production Economics, Elsevier, vol. 190(C), pages 60-66.
  43. Shenghai Zhou & Yichuan Ding & Woonghee Tim Huh & Guohua Wan, 2021. "Constant Job‐Allowance Policies for Appointment Scheduling: Performance Bounds and Numerical Analysis," Production and Operations Management, Production and Operations Management Society, vol. 30(7), pages 2211-2231, July.
  44. Adel Alaeddini & Kai Yang & Chandan Reddy & Susan Yu, 2011. "A probabilistic model for predicting the probability of no-show in hospital appointments," Health Care Management Science, Springer, vol. 14(2), pages 146-157, June.
  45. Murtaza Nasir & Nichalin Summerfield & Ali Dag & Asil Oztekin, 2020. "A service analytic approach to studying patient no-shows," Service Business, Springer;Pan-Pacific Business Association, vol. 14(2), pages 287-313, June.
  46. Victor F. Araman & Hong Chen & Peter W. Glynn & Li Xia, 2022. "On a single server queue fed by scheduled traffic with Pareto perturbations," Queueing Systems: Theory and Applications, Springer, vol. 100(1), pages 61-91, February.
  47. Christos Zacharias & Mor Armony, 2017. "Joint Panel Sizing and Appointment Scheduling in Outpatient Care," Management Science, INFORMS, vol. 63(11), pages 3978-3997, November.
  48. Song-Hee Kim & Ward Whitt & Won Chul Cha, 2018. "A Data-Driven Model of an Appointment-Generated Arrival Process at an Outpatient Clinic," INFORMS Journal on Computing, INFORMS, vol. 30(1), pages 181-199, February.
  49. Haolin Feng & Yiwu Jia & Siyi Zhou & Hongyi Chen & Teng Huang, 2023. "A Dataset of Service Time and Related Patient Characteristics from an Outpatient Clinic," Data, MDPI, vol. 8(3), pages 1-15, February.
  50. Thu-Ba T. Nguyen & Appa Iyer Sivakumar & Stephen C. Graves, 2017. "Scheduling rules to achieve lead-time targets in outpatient appointment systems," Health Care Management Science, Springer, vol. 20(4), pages 578-589, December.
  51. Ahmadi-Javid, Amir & Jalali, Zahra & Klassen, Kenneth J, 2017. "Outpatient appointment systems in healthcare: A review of optimization studies," European Journal of Operational Research, Elsevier, vol. 258(1), pages 3-34.
  52. Pan, Xingwei & Geng, Na & Xie, Xiaolan, 2021. "Appointment scheduling and real-time sequencing strategies for patient unpunctuality," European Journal of Operational Research, Elsevier, vol. 295(1), pages 246-260.
  53. Mehmet A. Begen & Maurice Queyranne, 2011. "Appointment Scheduling with Discrete Random Durations," Mathematics of Operations Research, INFORMS, vol. 36(2), pages 240-257, May.
  54. Lawrence W. Robinson & Rachel R. Chen, 2010. "A Comparison of Traditional and Open-Access Policies for Appointment Scheduling," Manufacturing & Service Operations Management, INFORMS, vol. 12(2), pages 330-346, June.
  55. Ravner, Liron, 2014. "Equilibrium arrival times to a queue with order penalties," European Journal of Operational Research, Elsevier, vol. 239(2), pages 456-468.
  56. Kuiper, Alex & Mandjes, Michel, 2015. "Appointment scheduling in tandem-type service systems," Omega, Elsevier, vol. 57(PB), pages 145-156.
  57. Rowan Wang & Oualid Jouini & Saif Benjaafar, 2014. "Service Systems with Finite and Heterogeneous Customer Arrivals," Manufacturing & Service Operations Management, INFORMS, vol. 16(3), pages 365-380, July.
  58. Ludwig Kuntz & Sandra Sülz, 2013. "Treatment speed and high load in the Emergency Department—does staff quality matter?," Health Care Management Science, Springer, vol. 16(4), pages 366-376, December.
  59. Yu Zhang & Vidyadhar G. Kulkarni, 2017. "Two-day appointment scheduling with patient preferences and geometric arrivals," Queueing Systems: Theory and Applications, Springer, vol. 85(1), pages 173-209, February.
  60. Oualid Jouini & Saif Benjaafar & Bingnan Lu & Siqiao Li & Benjamin Legros, 2022. "Appointment-driven queueing systems with non-punctual customers," Queueing Systems: Theory and Applications, Springer, vol. 101(1), pages 1-56, June.
  61. Mor Armony & Rami Atar & Harsha Honnappa, 2019. "Asymptotically Optimal Appointment Schedules," Management Science, INFORMS, vol. 44(4), pages 1345-1380, November.
  62. Moshe Haviv & Liron Ravner, 2014. "Strategic timing of arrivals to a finite queue multi-server loss system," Discussion Paper Series dp675, The Federmann Center for the Study of Rationality, the Hebrew University, Jerusalem.
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