Service Systems with Finite and Heterogeneous Customer Arrivals
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DOI: 10.1287/msom.2014.0481
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References listed on IDEAS
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Cited by:
- Ruijie Zhang & Xiaohua Han & Rowan Wang & Jianghua Zhang & Yinghao Zhang, 2023. "Please don't make me wait! Influence of customers' waiting preference and no‐show behavior on appointment systems," Production and Operations Management, Production and Operations Management Society, vol. 32(6), pages 1597-1616, June.
- Xu, Shuling & Hall, Nicholas G., 2021. "Fatigue, personnel scheduling and operations: Review and research opportunities," European Journal of Operational Research, Elsevier, vol. 295(3), pages 807-822.
- Song-Hee Kim & Ward Whitt & Won Chul Cha, 2018. "A Data-Driven Model of an Appointment-Generated Arrival Process at an Outpatient Clinic," INFORMS Journal on Computing, INFORMS, vol. 30(1), pages 181-199, February.
- Yun Fong Lim & Bingnan Lu & Rowan Wang & Wenjia Zhang, 2020. "Flexibly Serving A Finite Number of Heterogeneous Jobs in A Tandem System," Production and Operations Management, Production and Operations Management Society, vol. 29(6), pages 1431-1447, June.
- Setareh Boshrouei Shargh & Mostafa Zandieh & Ashkan Ayough & Farbod Farhadi, 2024. "Scheduling in services: a review and bibliometric analysis," Operations Management Research, Springer, vol. 17(2), pages 754-783, June.
- Oualid Jouini & Saif Benjaafar & Bingnan Lu & Siqiao Li & Benjamin Legros, 2022. "Appointment-driven queueing systems with non-punctual customers," Queueing Systems: Theory and Applications, Springer, vol. 101(1), pages 1-56, June.
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Keywords
queueing systems; finite arrivals; heterogeneous interarrival and service times; transient analysis; fluid approximation;All these keywords.
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