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Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method

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  1. Samaras, Georgios D. & Matsatsinis, Nikolaos F. & Zopounidis, Constantin, 2008. "A multicriteria DSS for stock evaluation using fundamental analysis," European Journal of Operational Research, Elsevier, vol. 187(3), pages 1380-1401, June.
  2. Salil K. Sen, 2020. "Decovidization through Rurbanization: The Re-development Option for Sustainable Energy Access," International Journal of Energy Economics and Policy, Econjournals, vol. 10(5), pages 515-523.
  3. Adnan Aktepe & Süleyman Ersöz & Bilal Toklu, 2019. "A multi-stage satisfaction index estimation model integrating structural equation modeling and mathematical programming," Journal of Intelligent Manufacturing, Springer, vol. 30(8), pages 2945-2964, December.
  4. Psarras, John, 2016. "Multicriteria decision support to evaluate potential long-term natural gas supply alternatives: The case of GreeceAuthor-Name: Androulaki, Stella," European Journal of Operational Research, Elsevier, vol. 253(3), pages 791-810.
  5. Bous, Géraldine & Fortemps, Philippe & Glineur, François & Pirlot, Marc, 2010. "ACUTA: A novel method for eliciting additive value functions on the basis of holistic preference statements," European Journal of Operational Research, Elsevier, vol. 206(2), pages 435-444, October.
  6. Makaratzi, Elisavet & Metaxas, Theodore & Terzidis, Konstantinos, 2016. "Improving service quality to local communities via satisfaction measurament in Greece: The MUSA approach," MPRA Paper 70973, University Library of Munich, Germany.
  7. Grigoroudis, Evangelos & Noel, Laurent & Galariotis, Emilios & Zopounidis, Constantin, 2021. "An ordinal regression approach for analyzing consumer preferences in the art market," European Journal of Operational Research, Elsevier, vol. 290(2), pages 718-733.
  8. Evangelia Karasmanaki & Evangelos Grigoroudis & Spyridon Galatsidas & Georgios Tsantopoulos, 2023. "Citizen Satisfaction with Renewable Energy Investments: A Multi-Criteria Satisfaction Analysis," Energies, MDPI, vol. 16(10), pages 1-20, May.
  9. Sarfaraz Hashemkhani Zolfani & Edmundas Kazimieras Zavadskas & Payam Khazaelpour & Fausto Cavallaro, 2018. "The Multi-Aspect Criterion in the PMADM Outline and Its Possible Application to Sustainability Assessment," Sustainability, MDPI, vol. 10(12), pages 1-15, November.
  10. Dimitrios Drosos & Grigorios L. Kyriakopoulos & Garyfallos Arabatzis & Nikolaos Tsotsolas, 2020. "Evaluating Customer Satisfaction in Energy Markets Using a Multicriteria Method: The Case of Electricity Market in Greece," Sustainability, MDPI, vol. 12(9), pages 1-19, May.
  11. Luis C. Dias & Gabriela D. Oliveira & Paula Sarabando, 2021. "Choice-based preference disaggregation concerning vehicle technologies," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 29(1), pages 177-200, March.
  12. Ismahene Aouadni & Abdelwaheb Rebai, 2017. "Decision support system based on genetic algorithm and multi-criteria satisfaction analysis (MUSA) method for measuring job satisfaction," Annals of Operations Research, Springer, vol. 256(1), pages 3-20, September.
  13. Ferreira, D.C. & Marques, R.C. & Nunes, A.M. & Figueira, J.R., 2018. "Patients’ satisfaction: The medical appointments valence in Portuguese public hospitals," Omega, Elsevier, vol. 80(C), pages 58-76.
  14. Elias G. Carayannis & Evangelos Grigoroudis, 2016. "Using multiobjective mathematical programming to link national competitiveness, productivity, and innovation," Annals of Operations Research, Springer, vol. 247(2), pages 635-655, December.
  15. A. Psomas & I. Vryzidis & A. Spyridakos & M. Mimikou, 2021. "MCDA approach for agricultural water management in the context of water–energy–land–food nexus," Operational Research, Springer, vol. 21(1), pages 689-723, March.
  16. Rocha, Phelipe Medeiros da & Barros, Alexandre Pinheiro de & Silva, Glauco Barbosa da & Costa, Helder Gomes, 2016. "Analysis of the operational performance of brazilian airport terminals: A multicriteria approach with De Borda-AHP integration," Journal of Air Transport Management, Elsevier, vol. 51(C), pages 19-26.
  17. Aikaterini Zerva & Evangelos Grigoroudis & Evangelia Karasmanaki & Georgios Tsantopoulos, 2021. "Multiple criteria analysis of citizens’ information and trust in climate change actions," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 23(5), pages 7706-7727, May.
  18. Ferreira, Diogo Cunha & Marques, Rui Cunha & Nunes, Alexandre Morais & Figueira, José Rui, 2021. "Customers satisfaction in pediatric inpatient services: A multiple criteria satisfaction analysis," Socio-Economic Planning Sciences, Elsevier, vol. 78(C).
  19. Denguir-Rekik, Afef & Montmain, Jacky & Mauris, Gilles, 2009. "A possibilistic-valued multi-criteria decision-making support for marketing activities in e-commerce: Feedback Based Diagnosis System," European Journal of Operational Research, Elsevier, vol. 195(3), pages 876-888, June.
  20. Dragan Stojic & Zoran Ciric & Otilija Sedlak & Aleksandra Marcikic Horvat, 2020. "Students’ Views on Public Transport: Satisfaction and Emission," Sustainability, MDPI, vol. 12(20), pages 1-16, October.
  21. Caterina Patrizia DI FRANCO & Valeria BORSELLINO & Lorenzo LA SALA & Emanuele SCHIMMENTI, 2017. "Application of a model for the evaluation of the "Visitor Satisfaction" in a nature reserve of South Italy," Journal of Forest Science, Czech Academy of Agricultural Sciences, vol. 63(5), pages 206-218.
  22. Bérangère Gosse & Christian Hurson, 2016. "Assessment and improvement of employee job-satisfaction: a full-scale implementation of MUSA methodology on newly recruited personnel in a major French organisation," Annals of Operations Research, Springer, vol. 247(2), pages 657-675, December.
  23. Angelopoulos, Dimitrios & Siskos, Yannis & Psarras, John, 2019. "Disaggregating time series on multiple criteria for robust forecasting: The case of long-term electricity demand in Greece," European Journal of Operational Research, Elsevier, vol. 275(1), pages 252-265.
  24. Greco, Salvatore & Mousseau, Vincent & Słowiński, Roman, 2014. "Robust ordinal regression for value functions handling interacting criteria," European Journal of Operational Research, Elsevier, vol. 239(3), pages 711-730.
  25. Grigoroudis, E. & Siskos, Y., 2004. "A survey of customer satisfaction barometers: Some results from the transportation-communications sector," European Journal of Operational Research, Elsevier, vol. 152(2), pages 334-353, January.
  26. Anastasia S. Saridou & Athanasios P. Vavatsikos & Evangelos Grigoroudis, 2024. "Multi-store consumer satisfaction benchmarking using spatial multiple criteria decision analysis," Operational Research, Springer, vol. 24(2), pages 1-26, June.
  27. Liu, Jiapeng & Liao, Xiuwu & Huang, Wei & Liao, Xianzhao, 2019. "Market segmentation: A multiple criteria approach combining preference analysis and segmentation decision," Omega, Elsevier, vol. 83(C), pages 1-13.
  28. Xia, Meimei & Chen, Jian, 2015. "Multi-criteria group decision making based on bilateral agreements," European Journal of Operational Research, Elsevier, vol. 240(3), pages 756-764.
  29. J-B Yang & D-L Xu & X Xie & A K Maddulapalli, 2011. "Multicriteria evidential reasoning decision modelling and analysis—prioritizing voices of customer," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 62(9), pages 1638-1654, September.
  30. Arabatzis, Garyfallos & Grigoroudis, Evangelos, 2010. "Visitors' satisfaction, perceptions and gap analysis: The case of Dadia-Lefkimi-Souflion National Park," Forest Policy and Economics, Elsevier, vol. 12(3), pages 163-172, March.
  31. Tsafarakis, Stelios & Kokotas, Theodosios & Pantouvakis, Angelos, 2018. "A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement," Journal of Air Transport Management, Elsevier, vol. 68(C), pages 61-75.
  32. E. Grigoroudis & E. Tsitsiridi & C. Zopounidis, 2013. "Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector," Annals of Operations Research, Springer, vol. 205(1), pages 5-27, May.
  33. Evangelia Karasmanaki & Evangelos Grigoroudis & Spyridon Galatsidas & Georgios Tsantopoulos, 2023. "Satisfaction with Media Information about Renewable Energy Investments," Sustainability, MDPI, vol. 15(15), pages 1-15, July.
  34. Grigoroudis, Evangelos & Litos, Charalambos & Moustakis, Vassilis A. & Politis, Yannis & Tsironis, Loukas, 2008. "The assessment of user-perceived web quality: Application of a satisfaction benchmarking approach," European Journal of Operational Research, Elsevier, vol. 187(3), pages 1346-1357, June.
  35. Loukas Kipenis & Dimitris Askounis, 2016. "Assessing e-Participation via user’s satisfaction measurement: the case of OurSpace platform," Annals of Operations Research, Springer, vol. 247(2), pages 599-615, December.
  36. Ghaderi, Mohammad & Kadziński, Miłosz, 2021. "Incorporating uncovered structural patterns in value functions construction," Omega, Elsevier, vol. 99(C).
  37. Dimitrios Drosos & Michalis Skordoulis & Garyfallos Arabatzis & Nikos Tsotsolas & Spyros Galatsidas, 2019. "Measuring Industrial Customer Satisfaction: The Case of the Natural Gas Market in Greece," Sustainability, MDPI, vol. 11(7), pages 1-16, March.
  38. D. K. Choudhury & Uma Gulati, 2020. "Product attributes based on customer’s perception and their effect on customer satisfaction: the Kano analysis of mobile brands," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 47(1), pages 49-60, March.
  39. Stelios Bekiros & Nikolaos Loukeris & Nikolaos Matsatsinis & Frank Bezzina, 2019. "Customer Satisfaction Prediction in the Shipping Industry with Hybrid Meta-heuristic Approaches," Computational Economics, Springer;Society for Computational Economics, vol. 54(2), pages 647-667, August.
  40. E. Carayannis & E. Grigoroudis, 2014. "Linking innovation, productivity, and competitiveness: implications for policy and practice," The Journal of Technology Transfer, Springer, vol. 39(2), pages 199-218, April.
  41. Politis, Y. & Siskos, Y., 2004. "Multicriteria methodology for the evaluation of a Greek engineering department," European Journal of Operational Research, Elsevier, vol. 156(1), pages 223-240, July.
  42. Gabriela D. Oliveira & Luis C. Dias, 2020. "The potential learning effect of a MCDA approach on consumer preferences for alternative fuel vehicles," Annals of Operations Research, Springer, vol. 293(2), pages 767-787, October.
  43. Mozhu Wang & Jianming Yao, 2023. "A reliable location design of unmanned vending machines based on customer satisfaction," Electronic Commerce Research, Springer, vol. 23(1), pages 541-575, March.
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