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Customers satisfaction in pediatric inpatient services: A multiple criteria satisfaction analysis

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  • Ferreira, Diogo Cunha
  • Marques, Rui Cunha
  • Nunes, Alexandre Morais
  • Figueira, José Rui

Abstract

To assess customer satisfaction determinants in a public pediatric inpatient service and propose some strategies to enhance the consumer and customer experience.

Suggested Citation

  • Ferreira, Diogo Cunha & Marques, Rui Cunha & Nunes, Alexandre Morais & Figueira, José Rui, 2021. "Customers satisfaction in pediatric inpatient services: A multiple criteria satisfaction analysis," Socio-Economic Planning Sciences, Elsevier, vol. 78(C).
    • Handle: RePEc:eee:soceps:v:78:y:2021:i:c:s0038012121000288
    DOI: 10.1016/j.seps.2021.101036
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    2. Liu, Hongda & Wu, Wangqiang & Yao, Pinbo, 2022. "A study on the efficiency of pediatric healthcare services and its influencing factors in China ——estimation of a three-stage DEA model based on provincial-level data," Socio-Economic Planning Sciences, Elsevier, vol. 84(C).

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