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Students’ Views on Public Transport: Satisfaction and Emission

Author

Listed:
  • Dragan Stojic

    (Faculty of Economics Subotica, University of Novi Sad, 21000 Novi Sad, Serbia)

  • Zoran Ciric

    (Faculty of Economics Subotica, University of Novi Sad, 21000 Novi Sad, Serbia)

  • Otilija Sedlak

    (Faculty of Economics Subotica, University of Novi Sad, 21000 Novi Sad, Serbia)

  • Aleksandra Marcikic Horvat

    (Faculty of Economics Subotica, University of Novi Sad, 21000 Novi Sad, Serbia)

Abstract

Overall satisfaction is an emotional response to a perceived discrepancy between expectations and perceptions. Overall satisfaction is more of a holistic affective construct after a service delivery experience, while transaction-specific satisfaction refers to attribute-based cognitive evaluation of service encounters. The authors investigated which particular attributes of public transport service drive satisfaction of customers, contributing to public transport becoming more sustainable. The questionnaire used in this research was constructed based on Benchmarking in European Service of Public Transport (BEST). The respondents belonged to the group of younger users of public transport services. Correlation analysis, factor analysis, and regression analysis were used in data processing and interpretation. Results obtained from the research show that young people emphasize the importance of on-line information, comfort, and prices of the public transportation. This paper not only provides insight into expectations of public transport users, but also investigated the potential decrease in CO 2 and PM emissions when private vehicles are substituted with the public transport.

Suggested Citation

  • Dragan Stojic & Zoran Ciric & Otilija Sedlak & Aleksandra Marcikic Horvat, 2020. "Students’ Views on Public Transport: Satisfaction and Emission," Sustainability, MDPI, vol. 12(20), pages 1-16, October.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:20:p:8470-:d:427940
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    References listed on IDEAS

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    Cited by:

    1. Nur Sabahiah Abdul Sukor & Surachai Airak & Sitti Asmah Hassan, 2021. "“More Than a Free Bus Ride”—Exploring Young Adults’ Perceptions of Free Bus Services Using a Qualitative Approach: A Case Study of Penang, Malaysia," Sustainability, MDPI, vol. 13(6), pages 1-18, March.
    2. Ahmad H. Alomari & Taisir S. Khedaywi & Asalah A. Jadah & Abdel Rahman O. Marian, 2022. "Evaluation of Public Transport among University Commuters in Rural Areas," Sustainability, MDPI, vol. 15(1), pages 1-32, December.
    3. Efstathios Bouhouras & Socrates Basbas & Georgios Mintsis & Christos Taxiltaris & Marios Miltiadou & Andreas Nikiforiadis & Maria Natalia Konstantinidou & Eleni Mavropoulou, 2022. "Level of Satisfaction among University Students Using Various Transport Modes," Sustainability, MDPI, vol. 14(7), pages 1-14, March.

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